r/carvana

So, about 3 months ago I bought a 2027 Chevy Bolt from a local dealer: it was an absolutely garbage experience, but the car itself was wonderful. The problem, though, is that the charging infrastructure in South Texas is not so good... and so, reluctantly, I decided to trade it in.

I went through a few different folks, and then I tried Carvana: the amount they offered me in trade in was $3k more than anyone else, and it left me with surprisingly little negative equity... and so, yesterday, I placed the order. And it just showed up an hour ago!

The real irony is that I placed the order while I was sitting at a Chevy dealer getting the first service on the Bolt (a tire rotation and a recall). Including charging time, it took the better part of FIVE HOURS. 3 hours in, I placed the order.

But anyway, I cannot say enough how wonderful this experience was, like "painless" does not begin to describe how easy it was. This is the second car I've bought through carvana, and it certainly won't be the last.

I’m not a customer but there has been a Carvana car parked in front of my house for over two weeks and has not moved. I’m wondering if maybe it got delivered and the owner has no idea??? Should I just be patient?? Or call Non-Emergency and see if they could track down the owner? It’s a super nice luxury car too. Maybe it’s nothing but it’s just weird that a brand new car has been parked untouched for over two weeks.

My van has been in the shop 5 times for an electrical issue. Something is draining the battery. The dealership has replaced many parts that they think is causing the issue, but the car will be dead within a week of getting it home. They keep it over a week each repair - the last repair took over a month. It ran for almost 2 weeks this time and I’m sending it back again today.
The warranty is covering the repairs each time but it’s getting ridiculous. I’ve been in contact with Carvana about the issue several times. They’re telling me to go back to the same dealership and tell them that if they can’t fix it they need to ask SilverRock to send someone out.
I’ve had the car right at 100 days.
And yes - I did do the PPI. They just didn’t find this problem.

I’m making this post to document my experience with Carvana, SilverRock, and the repair facility handling my 2019 Dodge Durango. I’m not looking for anyone to take my word for anything and I have documentation, call history, repair paperwork, and warranty information to support what I’m saying.

I purchased a 2019 Dodge Durango through Carvana. Within the 7-day period, the check-engine light came on. I took the vehicle in to have it looked at, and the repair facility identified what they described as a laundry list of parts/issues that needed to be addressed.

The repairs were supposed to be handled through SilverRock.

I dropped the vehicle off on August 7.

Today is August 18.

That is 11 days without my vehicle.
During those 11 days, communication has been one of the biggest problems. The repair facility has not consistently contacted me with updates. I have had to repeatedly call them myself to find out what is happening. I’ve been given different explanations about parts and at different points I was told parts didn’t arrive, the wrong parts came in, and that I would have to wait another day.

At one point I called in the morning and was specifically told that I would receive a call within a few hours with an update. That call never came. I ended up having to call them again, only to be told it would be another day.
SilverRock has been much of the same experience.

SilverRock never proactively reached out to me. I have had to contact them myself to get information about my own claim and find out what is happening.

I’ve also been told by the repair facility that I would be reimbursed for a rental vehicle. I’m now having to figure out exactly what was actually authorized and what SilverRock will actually cover.

So essentially, I’m sitting here without my vehicle, missing work, and being told to hurry up and wait for the next person or the “resolution team” to get involved.

I eventually went to the repair facility in person because I wanted answers about my vehicle. I was kicked out and told to come back later at the end of the day to retrieve it.

At this point, this isn’t simply about being annoyed that a repair is taking longer than expected.

I no longer trust this repair facility to handle my vehicle.

There have been statements made to me by the shop that I believe were dishonest, and the constantly changing explanations have made me question what is actually happening with my vehicle. I’m not going to make accusations publicly that I can’t substantiate, but I am documenting everything and will be taking my concerns through the appropriate channels.

I have also contacted SilverRock to make sure my concerns are documented on the warranty claim and to find out what options I have if I no longer have confidence in the facility performing the repairs.

I attempted to have police respond when I was at the shop as well. No officer came out, so I am documenting that separately.

At this point, I’m preserving everything: repair orders, warranty information, call logs, communications, rental information, and the timeline of what I’ve been told.

The frustrating part is that I originally had a lot of hope in this whole process. I bought the vehicle through Carvana expecting that if something went wrong within the initial period, there would be a process to get it addressed.

Instead, I’m 11 days into this with no vehicle, missing work, repeatedly making calls just to get basic information, and now questioning whether I can trust the people who are supposed to be repairing it.

I’m not saying every Carvana or SilverRock customer will have this experience. I’m documenting my experience so there is a record of what happened.

If you’ve dealt with Carvana → SilverRock → a repair facility and had a similar situation, I’d genuinely like to hear how it was resolved, particularly if you were able to transfer the repair to another facility or get reimbursed for a rental.

I'm selling to Carvana. Has anyone had luck with the pickup fee going down or am I stuck? I live 30 miles from a Carvana location, but they are insisting they take it to the inspection site 115 miles away and charging $850 pickup fee. My husband recently sold his car to Carvana and the fee at that time was only around $50. Confused why it's so high.

Hey all -

Returning my car. They said Friday between 8-11 for pickup and return. Do they send some sort of email or something as confirmation for the return being scheduled?

I don’t see any change in my profile or anything to notate that it has been scheduled or anything so I’m just worried as I don’t want some sort of mistake to happen where the return isn’t done or something.

Thanks!

My parents gifted me a car a few years ago and in the chaos of moving across the country with it, I never finished the title transfer process. I have the Certificate of Title with it all filled out for them handing it over to me, but it’s not officially in my name in the system because I never finished the process with the DMV. The title was filled out years ago at this point. I’m not knowledgeable about this. If I can’t sell to Carvana, what are my options to get rid of the car in any way? I stupidly thought this was going to be an easy process and I have to get rid of my car no matter what within days. Please be kind.

I wanted to share my positive experience. I purchased a 3 year old SUV for a fairly good deal and the process was very quick. It was delivered to my home 2 days later within the timeframe they gave me. We felt the car was even better than we expected tbh. The interior was immaculate minus the small defect that was disclosed on the listing. To be safe, we took it to Pep Boys for a 120 point inspection and they didn’t find a single thing wrong. I would definitely purchase again to save the time and hassle of a dealer experience. We purchased a brand new vehicle a few months ago, and despite knowing exactly what we wanted and not even needing to test drive it still took the entire day.

Hello! I’m currently trying to buy a car through Carvana and have ran into a problem. A month ago I moved with my parents, so most of my old stuff has my old address. I can’t show any utilities or phone bill because I either give my parents money for it or it’s completely in their name. I tried submitting something with my dad’s (co-signer) name and I got a call saying it had to have my name on the address verification. Is there something I could send from my bank or credit card company to verify my address? What all could I send? I don’t have any renters insurance, mortgage paperwork or anything btw. I also personally give my dad money for my car insurance so I’m on his plan, could I still get something showing it has my name for verification?

I financed this car with my sister as the co-signer and want to sell it to Carvana. I owe $9000 on it and Carvana said they’ll buy it for $11,000. I live in Florida and my sister lives in California. Will this be an issue when selling in Florida? I’m not interested in trading for another vehicle either. The title says [My name or Sisters name]. Thank you to whoever responds

Bought a vehicle from Carvana, and traded in my old one to them. Last Saturday (8/8/26) my new car was delivered. The driver told me he wasn’t taking my trade in but it would be picked up within 24 hours. He had me move the trade in vehicle by the street and it has Carvana stickers on it now. 2 days later it still wasn’t picked up and I called Carvana and they said it could take up to 3-5 days for third party tow. It has now been over a week since my car was delivered, and I am getting fined by the city for having a vehicle with no plate on my property. Any advice would be greatly appreciated.

I have horrible credit. But I make 5 times the income requirement and I have uploaded my check stubs from both jobs. How likely is it that I will be rejected due to my credit? Everywhere else I’ve tried I’ve been rejected so I’m a little nervous.

Edit: thank you to everyone who took time out of their day to respond nicely and give me their thoughts. A Lot of you either had far more general knowledge of Carvana or had personal similar experience and you all were very helpful and informative. I appreciate it greatly. My credit was approved with no issues like you all said!

I'm just looking for any advice on warning signs, carvana fine print, etc.

I'm looking at Honda, Toyota, and Subaru SUV's in the 2012-2020 range. I've always heard these are "bulletproof" but I know everything has some flaws. I've also been warned not to go near a CVT transmission but practically all of these have one. I'm needing to get my wife something reliable and has a decent life span.

I was planning to have it delivered straight to my mechanic for a thorough inspection, but any info/recommendations would be really helpful as I've only ever directly bought one car in my entire life.

On dropoff, the driver stated that the previous owner was 'messy', and they spent EXTRA time cleaning it out.

Inspecting the interior, we found what can only be described as a 'film' on glass, mirrors, and glossy surfaces... and what we thought was bits of food, wedged into corners and crevices. We're thinking, messy people with very messy kids.

Heavy scent of artificial 'freshener'.

Deep cleaned everything we could naturally find and access.

A couple days in now, the artificial scent has faded, and what is remains is clearly the scent of vomit.

What we thought was kids food, was probably somebody's blown chunks.

This needs detailed, and shampooed...

Think we can get them to pay for a detail? Will it help?

Really dont want to swap (again), cause the last one had mechanical issues... this one is already inspected by a trusted mechanic and is sound.

Earlier this week I ordered a car from Carvana. Everything looked perfect in the pictures, no damage, no accidents or anything. Was supposed to get picked up today at 3:30, but I got an email and call this morning saying it was delayed until next Thursday. I called and was told they found damage on or in the trunk upon final inspection. They are fixing it for me and should notify if it is done sooner. My question is, is it likely this happened in transit? Again, the pictures showed no damage on or in the trunk at all. Would this discourage you from buying the car? I already paid for the shipping to my local Carvana. Thank you for any advice or input you have!

Just curious - I see some people saying they couldn’t sell their car because the OBD reader wouldn’t connect… I have an appointment to trade for a new EV tomorrow and I’m trading in my old one… I’ve read they use FIXD scanners which aren’t EV compatible.

Anyone know who has sold an EV to them?

Thanks!

I recently bought a 2018 BMW 540i x-drive. The car was in very excellent condition. I took it to a local bmw Indy shop for a ppi. They said the car came back with a ton of fault codes due to original batteries (there are 2 on this car) going bad. They also said that the rear brakes and rotors need to be changed as they’re at the sensor. Besides that they said the car was in great shape. How do I go about getting this ppi report over to SilverRock to see if they will approve these items.

Thank you in advance!!

How long did it take for SilverRock to go inspect/approve your car that was in the shop for something major after “claim initiated”? I’m in Massachusetts if that matters

Recently moved and picking up a car from Carvana shortly. I don’t have a trusted mechanic here, can a dealership do a PPI if you’re not buying the car from them? Thanks in advance

We'd like to sell our old car to Carvana as it's the best offer we've gotten to date. Are there any gotchas that we need to be aware of?

• How does the selling process work?
• Will they try to change out the offer price on us last minute?
• Can they come to us to pick up the car / do paperwork? If so, is there an added fee and how much is it?