r/carvana

I recently tried selling a 2025 model year sedan to Carvana. This vehicle previously belonged to Hertz, but the renter abandoned it and hertz didn't pick it up, so I bought it from a police auction. Car is flawless, 20k miles. I had a good offer from carvana and everything was going smooth. Then they started asking for a 10 day loan payoff on Hertz letterhead, and when I asked them why, they said an active lien was showing in NMVTIS. I explained that I bought the vehicle from a law enforcement sale which extinguishes all previous claims of ownership/liens, and I sent them a copy of my clean, lien free title.

I also called my states DMV and NMVTIS and confirmed there were no active liens on the vehicle. I waited about 2 weeks and tried to refresh my offer. That's when I saw a prompt saying I needed to text their experts, who told me the Treasury Operations Department decided they will not buy the car.

I emailed their TOD to ask for more details about what they were seeing in the vehicles record that prevented them from buying it. They responded saying that in order to protect the integrity of their verification process, they would provide no such detail.

So, I've reserved myself to the fact that Carvana isn't buying it, but, I'd really love to know why. Anyone have experience/information that would help here? I do not believe it has anything to do with the vehicle being previously abandoned, as Carvana has knowingly bought other vehicles from me that were also abandoned.

Also, I went to list the car on cars.com and within an hour my account was closed. I made a new account and the same thing happened. I tried emailing cars.com to ask why, but they didn't respond. Not sure this is relevant at all, but it's odd so I noted it.

Just got a series of texts and emails that have me very steamed. I got a car set for delivery in 2 days with insurance paid and everything clear as far as I know. Then 20 minutes ago they delayed delivery a few days and 2 minutes later another message said they can't go forward and someone will call explaining.

What in the world do I do?!

Update: Carvana called and said within good consciousness they could not sell this car it had so many flaws that were not mentioned. So, after the inspection that they could not sell it.

Currently on 40 minute hold to talk about 2 other cars.

I am new to Carvana and they could not have been more helpful. I picked up my 2018 Jeep Compass on Wednesday 09/30. Everything was perfect accept for the HP. I went through the process and picked out a Cherokee and was supposed to pick it up on this upcoming Wednesday 10/7 all within the 7 day policy. Well, another driver just ran a red light and hit me head on totaling the Compass was to turn in for the upgrade. Any experience out there? What should I do since obviously Carvana has deadlines for the insurance documents and has already filed for the registration to be swapped to the Cherokee? Thanks in advance🙏

Hello all,

I bought a 2025 GMC Sierra and additionally purchased the CarvanaCara premier warranty.

Has anyone here done any modifications to their vehicle that carvana ended up denying their claim when taking the vehicle in later on?

Only thing I’m interested in getting a new set of wheels and tires. Let me know your experience. Thanks!

Im finally at the end of my loan FAWK 🗣. How soon do I get the vehicle title after the final payment?