Honestly just wanted to share my excitement i make 52k a year 512 credit (I know awful I made some mistakes before) and got approved for a 23k car loan 0 down 14.99% interest but I chose to put 4k down they never asked for paystubs or anything so the whole process just felt wrong how easy it was only undisclosed issue was a bit of what looked like curb rash on a hubcap but I can literally buy one for cheap enough causing an issue over that is nothing, gonna get inspection done this week but as of right now I feel amazing!!!

Anyone switch from delivery to pickup to get their vehicle faster? When editing order did it show a sooner date or did you cancel and go back to ur original appointment?

Got my Chapter 7 discharged back in February. Has anyone been through bankruptcy and used Carvana? I filled out info to become pre-qualified, it's showing my APR between 7-9%. Is that for real or will they raise the rate when I actually purchase?

Hi everybody , just bought a car on Carvana, I have difficulty find a mechanics working within the Silver Rock network. any suggestion?

I just sold my aging mother's car, and couldn't be more satisfied with the experience. My mother cannot drive any more, and had a Toyota Rav4 with low mileage. She barely drove much before she lost her marbles. Carvana gave us a great offer (KBB competitive), and the pickup and transaction went seamlessly.

I can't speak to the buyer's experience, but selling was super straightforward and fair.

Getting my car delivered tommorow super excited but kind of a dumb question here, my apr was 20% and 1500 dksn then after it expired and renewed I no longer needed a down-payment and Apr went to 14.99 even though they are saying my credit score is 514 (no clue why they say that when literally everywhere else says 580ish which i know still isnt great) anyone know why the aprs are so wildly different for people ive seen people here posting with better credit scores getting like 24% aprs

Just something I’m noticing on similar cars. If you find 2 cars that are similar in year, make, model, and features, compare one with free shipping to one that doesn’t have free shipping.

The downpayment on the one with frees shipping, will be the same price as the down payment + the shipping cost of the other.

Doesn’t apply to all vehicles, but on most, this is what I’m noticing.

Caravan Buying Experience Rating: 7 out of 10

​I just bought a 2014 Lexus CT200h F-Sport with 70k miles from Carvana (non plug-in hybrid). The CT200h hybrid batteries are famous for lasting 150k–250k miles and the car itself can go 300k+ with basic maintenance and only needing head gasket cleaned. Production was stopped in 2017 and good condition CTs are becoming very rare so I jumped on this one the moment it listed.

​The car arrived in less than 48 hours and was in EXCELLENT condition. It had basically brand new tires and a beautifully done custom sound system and subwoofer. Neither were mentioned in the car posting. Now for the issues:

• ​The roof was damaged during transport to my home. It requires $2k in body work and is going to take 10 days in the shop. It's fully covered by SilverRock/Carvana, but still... what a bitch to deal with.
• ​I noticed a fog light was out and put in a claim for it. SilverRock required me to get a 101-point inspection from PepBoys. During the inspection, they discovered the 12v accessory battery was the original one and completely shot. Everything else checked out great (brakes, transmission, alignment etc)

​They replaced the fog light and the 12v battery on the spot. It cost me $0 and 3 hours of waiting around.

​My experience made me realize Carvana doesn't check shit on these cars. How do you miss a dead fog light and a 12-year-old accessory battery?

​Because of this, here is my advice to anyone buying from them: Immediately submit a claim for something minor (like a headlight or wiper blades) right after delivery.

​SilverRock will force a full inspection at a partner shop to approve the claim. This forces Carvana/SilverRock to pay for your independent inspection, and the mechanics will find everything else wrong with the car. It will take up some of your time, but it won't cost you a dime. Just make sure you get this done in your first 7 days while you're fully covered.

​All in all, I paid absolutely nothing extra, just wasted a lot of time. I really love the car and to be honest, it was actually in better cosmetic condition than listed (minus the roof mishap).

Purchased a car yesterday on sunday connected plaid to put 4k down (had a 0 down req but im low credit score like low 500s so wanted to throw a chunk of cash at car)

I was never asked for proof of income even though I havent recieved checks to that account for about a month (got a 2nd bank account and use first one for bills) so just curious when they'll ask for that considering app is saying im allset somehow? App says tasks complete and no further information needed should I still expect calls or emails asking about income?

Hello,

I'm looking to purchase a car from Carvana today.

It currently has 8k miles on it, 2022 car.

Still has manufacturer warranty.

My first question is, with this low of miles, does it make sense to get the carvana extended warranty?

I also plan to get it inspected as soon as I pick it up from the dealership.

Seeing as I have the 7 day guarantee, if the inspection finds anything, will Carvana cover those items? Also, is this determined by if I have their extended warranty or not?

I bought a car from Carvana and got a loan through Bridgecrest.  I paid off the loan in september 2024, and, as far as I can remember, never received the title.  There is a chance I received the title in the mail and threw it away with all my junk mail.  I just got a ticket (i live in washington dc and in the same address since I bought the car) for an expired registration.  To renew my registration, I need a copy of the title.  I called bridgecrest and they said they mailed it in 2024 when the car was paid off. As far as I can tell from the DC DMV website, it seems impossible to get the title without the reg or the reg without the title.  

is there ANY chance if I bother bridgecrest enough they will send me another title?  If I insist I never received it?

Is my best bet to just go to the DMV and explain the situation and hope they can help?

Please be nice I know this was dumb on my end and I am already very stressed.

Hi all - I’ve seen this question posted before, but I’ve seen a few different answers. I just bought a 2013 Subaru Outback with 74K on the dash (apparently 1 owner per CARFAX), and now I’m to the phase of the PPI. Car is being delivered Friday, so I’m trying to get it in early next week. For this, should I take it to a dealer, an in-network place with SilverRock, or another trusted mechanic in the area? Pretty nervous about this whole process but fingers are crossed for the best. Thanks in advance for your help.

I've been thinking about buying a hybrid (not plug-in) maybe next year but I'm not interested in a car that's more than $15-$17k. I don't really do a lot of driving, just to work and back.

One of my friends bought a 2018 Mazda CX-5 for $15k off Carvana, and it of course had a long laundry list of things wrong with it (needed a whole new transmission!) but it was covered by the Carvana warranty so he didn't pay for anything.

I know after the 10 year mark the battery and warranty are probably at the end of their lives. But, couldn't you use the 100 day warranty through Carvana to get the battery replaced? Would it be an issue getting them to cover that cost?

Should I just abandon the idea of getting a hybrid and opt for an ICE instead?

1. do I have to wash the truck before they arrive? (There is sap and pollen on it)

2. how extensive is the inspection? I answered honestly with what I could. I really wish I could detail known imperfections.

3. Is the 7 day guarantee legit? Or is it a hassle to report issues if I find one?

4. What is the time frame on buy/sell dropoff/pickup?

Thank you all in advance!

I bought a 2019 Chevy 2500HD diesel from Carvana with 67,000 miles. The truck looked almost
Brand new aside from cracked tires which I replaced immediately. So far, It's been 60 days of ownership and 1500 miles so far. All repairs have been covered under warranty.

The first issue happened on day 8 of ownership (figures…) and has cascaded into endless problems with the truck. So far, the truck has gone into limp mode/reduced engine power 3 times now and has been at the dealer for repair 3 times so far. The dealer replaced the pedal position sensor first time, wiring harness to the pedal sensor the second time and a diesel fuel injector and harness the third time. Then I drove it about 400 miles and it started shifting really rough. Another call to silverock later and it's currently at Aamco getting a new transmission installed.

I simply can’t trust the truck anymore as I am using it for my job as a company owner and it has let me down every time I drive the thing. I have called Carvana about this and made it "up the chain" and they basically told me to pound sand. What would anyone recommend the next steps be? Thank you in advance.

On Monday, 5/11, I got delivered a 2019 Mazda cx5 and I noticed it had some issues with the touch screen. I filed a a claim under service and repair on the Carvana website and it recommended me to a mechanic. I went on Wednesday, 5/13, and the mechanic said that they don’t work on audio, so I had to call SilverRock and they waived the $350 out of network deductible and I took it to a nearby Mazda dealership. All was well.. I thought lmao. Mazda calls me and tells me that I have a head timing gasket that’s leaking and needs to be replaced, my front breaks were at 3mm and needed to be replaced, a drive belt replaced, and a cabin air filter replaced. Now keep this in mind. When Mazda called me and told me about all these issues, they told me that SilverRock would NOT cover the breaks, which would cost me close to 1k, they wouldn’t cover the driving belt, along with the cabin air filter. The whole reason why I got a “newer” car is to not pay $3k in repairs and that’s what I was about to do with a new car. I called SilverRock and I asked them why they wouldn’t cover it and they said that the dealership needed to send more pictures of the issues and that it would not guarantee that it would be covered. I was very fortunate that SilverRock ended up covering everything and I didn’t pay anything. Now from my experience I don’t know if I would go through Carvana again because there’s no way they should be selling cars in that condition and possibly not cover it. So take Carvana and their used cars with a grain of salt and take it to the dealer ASAP. Because I’m within the 7 days and if they wouldn’t have covered the breaks and everything else I would’ve just returned the car and not gone through Carvana again.

If you are considering purchasing a silver rock warranty - please pay careful attention to what is NOT covered. I know that seems like common sense - but for example the “essential” warranty covers “transmission” - but not all the parts located inside the transmission, like the transmission control module in BMW’s which is the most common failure point I think. Expensive oversight on my part - 2nd major mechanical issue I’ve had in 6 months of ownership. At least the first one was covered (it happened just after my 100 days carvana warranty).

Bottom line - if you can afford it - purchase the plus warranty which is pricey - at that point might need to re-evaluate if buying a used car still makes sense.

I'm sure we've all heard the stories on this thread. Unfortunately, I wish I would have read up more before even getting a quote from Carvana.

I was originally quoted $16,000 for my 2018 Toyota Camry LE. Carvana was going to give me $1,200 plus pay off my car loan. Now? The offer dipped all the way down to $14,300 within the span of a week.

I don't need anyone to lecture my about the algorithm and how I should have taken the first offer. Moreso, I wanted to know if anyone has been in a similar situation and had luck with Carvana honoring the first quote after calling in?

Thanks in advance!

After a horrible experience with a local dealership, ( I spent three hours picking out a card test driving going through financing only to be told after signing the papers that there was an open recall and the car couldn’t be sold. ) I bit the bullet and ordered a similar car from Carvana. My interest rate and monthly payments are lower and the car is pretty comparable to my original choice. Got approved instantly after I submitted insurance paperwork and waiting on my new bright blue minivan to be dropped off on Wednesday! Cross your fingers for me that all continues to work well!

I just bought a 2024 Volkswagen Tiguan and it's being delivered on Tues. I'm scheduling my inspection thanks to all the great advice here. Should I go to 1) my local trusted mechanic (not a SR mechanic) 2) go to Volkswagen dealer 3) go to Monro (approved SR shop near me)