I have my reference number but after I received my baggage, I now can’t access the portal to submit a claim?
They ignore every time I’ve contacted them, been incredibly rude and even hung up on me. Told me that my baggage was not delayed.
Genuinely worst customer service I ever received.
I had to spend over £100, but feel hopeless making a claim due to their customer service.
Does anyone have any idea how Copa is going to handle refunds or rescheduling flights to Colombia? Considering the earthquake from a few days ago, which left some popular destination airports unable to operate (Cali, Pereira).
Does anyone know exactly how it works? I bid and then got an email later that said I was outbid, but when checking, it stills shows I’m in 3rd place with 3 seats available but 5 people bidding…
The thing that is weird is that it originally showed 4 bidders and now 5 and still in 3rd place. Not sure how a 5th person could bid less than anyone?
I guess the question is am I actually in 3rd place?
Thoughts appreciated.
Not just this timeframe or these airports - almost every date i check in the next 6 mos is outrageously priced. I've been wanting to see panama city for a couple years now but the pricing of their flights is unjustifiable
Hi everyone,
I’m trying to book a flight on Copa Airlines’ website and running into a frustrating payment issue.
Every time my husband tries to buy his ticket using his credit card, the website accepts the payment at first and generates a 6-character PNR code. However, within a few minutes, Copa automatically voids/cancels the reservation and issues a refund.
We have tried logging in, using Guest checkout, and changing different credit cards. We called our bank, and they confirmed the charge is approved on their end—it is Copa Airlines refusing/refunding the transaction.
It seems like his name or card has been temporarily flagged by Copa’s Fraud Prevention System (Accertify/CyberSource) after a minor initial glitch.
Has anyone experienced this before? Is there a way to clear this auto-cancel flag？