r/docusign

My mom received docusign from another company to sign but docusign is showing her popup ads asking her to sign up for subscription. I would not be surprised if some seniors fell for this and accidentally signed up for docusign's subscription that they don't need when they visit the site to sign documents that they received from other companies.

My mom said the company that sent her the docusign wants to charge her monthly fees. I didn't know what she was talking about so I ask her to login to docusign, she was immediately shown the popup asking her to sign up for subscription by docusign. That's when I realized why she said the company that sent her the docusign wants to scam her for subscription. It was actually docusign that wants to scam her, not the company that sent her the docusign.

Since Amazon got sued for prime subscription then docusign should also get sued for trying to scam seniors with their popup ads when people are only there to sign documents, not send documents:

Amazon reached a historic $2.5 billion settlement with the Federal Trade Commission (FTC) over allegations that it tricked millions of customers into unwanted Prime subscriptions and made cancellations difficult. The deal includes $1.5 billion in customer refunds (up to $51 per person) and a $1 billion civil penalty

I produce a weekly podcast and use Docusign to send release forms for our talent to sign and return. I often have up to 4 people appearing on any given episode, and I can't figure out how to send a distinct copy of the form to all each of the 4 people to sign. I do not want everyone to sign the same form, I want the 4 guest to each get an individual form, but I don't want to have to go through the sending workflow four times. There must be a way, right?

My company has been with Docusign for 3-4 years. When we signed up, I made some template contracts and we have been using them ever since. My colleague logged in last week and everything was gone. No templates, copies or completed agreements.

We contacted Docusign and they said they had a system glitch and this happened to a few clients. Then they said sorry for the inconvenience.

They don’t have backups or anything. They refuse to compensate us for the extra work this will cause. I can’t even remember what I did 3-4 years ago to create the first template.

My boss wants to get a lawyer, which I think is a waste of time and money.

I’m just shocked that they admitted it was their fault but aren’t taking any other responsibility. All the files were on their server. Any idea how to be compensated for this? Could I be talking to an AI bot in my emails?

Thanks!