what is it like if you try to leave SPS?
If you're a mid-market retailer that got sucked into having an SPS account because you thought it was what you needed to integrate with a larger retailer, and then at some point you want to leave and use a different EDI provider, how hard/easy do they make it to do that? I understand there's a cancellation form you have to fill out. If you fill it out, then what happens, and how long does it take?
I'm also curious about this from a contract standpoint. Are contracts required? How long are they typically, and do they auto-renew? What is the window in which you can exit? And if you submit a cancellation form and you're mid-contract, what happens?