I'm using Elementor for quite some years and haven't had a problem like this ever before. Whenever I try to edit a page the preview won't load and an error message appears saying it can't load the preview and if I want to load it in safe mode. In safe mode I can open the page, but then all the Elementor tools are gone.

So I tried different browsers, VPN, change DNS, Incognito, tried it on a Windows machine, an iPad, none of them let me Use Elementor. The only time it loads is when I'm on a mobile device, in my case a Samsung S25 Ultra.

Any help is much appreciated. Thank you in advance.

I need to share what is happening to me with Elementor because, honestly, I am desperate and I don't know where else to turn. I hope someone in this community can help me, or that someone from Elementor sees this and decides to seriously review my case.

I run a hosting company, and for many years I have offered my clients a package that includes hosting + a website for around $110 per year.

I use Elementor for all of these websites. I have one of the old Elementor Expert 1000 plans, and I currently have around 600 websites connected to this plan.

As many of you know, the Expert 1000 plan is no longer available. Because of that, the annual renewal is extremely important to me. My renewal date is September 3rd every year, and I start preparing for it about a month in advance.

I cannot afford to forget about this renewal because I know that if my plan becomes inactive, Elementor will no longer allow me to purchase it again.

What happened this year

On September 3, 2026, I renewed my subscription exactly as I have done every year.

After completing the renewal process, Elementor showed me a message saying that the renewal was successful.

I also received an email from Elementor thanking me for the renewal and confirming that it had been successfully completed.

I have screenshots of both messages and I can share them.

Obviously, after receiving those confirmations, I assumed that my subscription had been renewed and everything was fine.

But a few days later, I received an email from Elementor telling me that my subscription had been canceled.

I immediately contacted the billing team to find out what had happened.

After reviewing my account, they told me that the charge ultimately had not been processed and that this was why the subscription had been canceled.

I checked my credit card statement and, indeed, the charge is not there.

But here is the problem: there was absolutely no way for me to know that the payment had not been completed.

Elementor's own system told me that the renewal was successful.

I received the confirmation on the screen, and I also received an email from Elementor confirming the renewal.

If there was a problem afterward and the payment was ultimately not completed, Elementor should have notified me about that problem before canceling my subscription.

And now I am willing to pay again

From the very beginning, I told them that I have no problem paying again.

I even added a new card to my account to make sure there would be no issue and told them they could charge the renewal immediately to that card.

But Elementor's response was basically:

"The Expert 1000 plan no longer exists, so we cannot renew it."

This is what I cannot accept.

I completely understand that the Expert 1000 plan has not been available since 2021.

That is precisely why I have been extremely careful about renewing it every year.

I knew that I could not allow the subscription to become inactive.

That is why I renewed it on the correct date.

The problem is that Elementor told me the renewal was successful, and I trusted that confirmation.

I have around 600 websites depending on this account

This is not a personal subscription that I use for one or two websites.

I have approximately 600 websites connected to this plan.

My business is built around these websites. I provide hosting + a website for around $110 per year, and these clients represent years of work.

If I lose the Expert 1000 plan, I cannot simply purchase the current plan and continue as normal.

The current plans do not allow me to maintain all of these activations.

This puts a very important part of my business at risk.

And honestly, what hurts the most is that I am willing to pay.

I am not asking Elementor to give me anything for free.

I am not asking for a discount.

I am not asking for free months.

I am not trying to avoid paying for the renewal.

I want to pay for the renewal.

I simply want them to allow me to keep the subscription I already had because I renewed it on time and Elementor's own system confirmed that the renewal was successful.

I have supported Elementor from the beginning

I have been using Elementor since its early days.

When Elementor was just getting started, I purchased a license and always supported the project. As my business grew, I moved to higher-tier plans until I reached the Expert 1000 because I needed the additional activations.

I have always paid my renewals.

And precisely because I knew this plan was no longer available to new customers, I made sure every year that I renewed it on time.

That is why it is incredibly frustrating that after all these years, and after doing exactly what I was supposed to do to renew, I am now being told that I simply lost the plan.

If I had forgotten to renew, I could understand it.

But I did renew it.

The problem is that Elementor's system told me the renewal was successful.

What can I do?

I have already spoken with the billing team, and so far they are telling me that there is nothing they can do because the plan no longer exists.

But I believe my case should be different.

I have proof that Elementor confirmed my renewal.

I am willing to pay immediately.

I have a new card added to my account and I have told them they can charge it.

All I am asking is for someone to actually review my case and allow me to keep my Expert 1000 plan.

I do not want to lose approximately 600 client websites because of an issue that, from my perspective, happened after Elementor's own system told me that my renewal had been successful.

So please, if anyone from Elementor is reading this, I am asking you not to simply respond that the plan no longer exists. Please review my specific case.

I am not trying to get anything for free.

I am trying to pay for my renewal.

I simply want to keep the plan I have had for years and that I attempted to renew on time.

If anyone in this community has experienced something similar, or knows someone at Elementor who could help me escalate this case, I would genuinely appreciate any help.

I am really desperate and I do not want years of work and hundreds of client websites to be affected by this.