Hi, hoping the community can solve my headache!

I’ve had my solar system (13kW panels, 10kW inverter) for over a year but recently added 32kW Fox batteries. 3 phase domestic system; Australia.
It operates fine with most things but I notice if I plug my car in to charge during the day, whether I allow the full 7kW or limit it to just 4kW, it’ll always pull plenty from the grid and keep directing solar to my battery to charge it. Otherwise it never seems to do this; it’ll priorities self-use for all other demands including air con, pool pump etc. and only charge the battery when there’s excess solar. But not in the case of my car.
Have tried to play with all settings, it’s on self use, I even tried peak shaving and tricking it with 100% SOC and 0.0kw import limit. Regardless, it’ll still happily draw from the grid.

When I’m cranking the aircon it also draws several kWs but seems to be ok, I think. Not shown in the images but it’ll easily draw 5kW hours from the grid while diverting some solar to the battery.

Once the battery is full, it uses the solar production fine!
No idea why it’s treating my car charging different to any other “load” and not prioritising it over the battery, or why it’ll draw from the grid rather than the battery when the solar isn’t quite enough for the load.

Thank you!!
All questions welcomed. Happy to get more info if it helps!

Hello All,

I have put together this guide based on my learnings from the last month or so, since becoming a Globird customer and having my FoxESS system installed. Happy for feedback and to keep it accurate based on my on-going learnings. As someone who had zero experience with solar/batteries/fox/etc, I would've loved a step by step guide.

Note: Everything depicted is based on my personal experience, issues I've had, reddit posts I personally made, emails to Globird support etc. I did use AI to tidy this and all my thoughts up into a single, coherent document. Enjoy!

Solar, Batteries, FoxESS & GloBird Zero Hero: A Practical Guide

A first-hand guide for Australian homeowners navigating solar battery systems with GloBird Energy's Zero Hero plan, with a focus on FoxESS inverters/batteries. Written from real-world experience in Victoria, including direct correspondence with GloBird's escalations team.

Table of Contents

1. The GloBird Zero Hero Plan Explained
2. Understanding the Zero Hero Threshold
3. Step 1: Verify Your Meter is Registered for Feed-In
4. FoxESS-Specific: The Grid Compensation Fix
5. FoxESS Forced Discharge Configuration
6. Battery Control Options
7. Common Failure Modes and How to Diagnose Them
8. New Battery + Zero Hero Setup Checklist

1. The GloBird Zero Hero Plan Explained

GloBird Energy's Zero Hero plan is designed for customers with solar and/or batteries. It is classified as a Virtual Power Plant (VPP) electricity product, and the full plan details can be found at: https://www.globirdenergy.com.au/energy-saver/zerohero-c/

>Referral link: If you're not yet a GloBird customer, you can sign up using this referral link: https://quote.globirdenergy.com.au/quote?pcode=refer&ref=V2G78T](https://quote.globirdenergy.com.au/quote?pcode=refer&ref=V2G78T) (Referral offers are time-limited (this one expires 26/05/26) — confirm current terms on sign-up. Note: any referral bonus may not appear on your bill until the second billing cycle.)

Plan features

The plan has four components:

ZeroCharge A $0.00 usage rate between 11 AM and 2 PM every day on all standard energy circuits. This is the free grid charging window — designed to let you top up your battery cheaply, even on cloudy days or in winter. Note: controlled load or dedicated circuits (e.g. hot water systems) are charged at the normal usage rate during this window.

ZeroHero A $1.00 daily credit awarded when you draw zero power from the grid during the evening peak window of 6 PM to 9 PM. "Zero" is officially defined as less than 0.03 kWh per hour (i.e. less than 0.09 kWh total across the three-hour window). This adds up to $365 per year, or $3,650 over 10 years.

Important: You can earn the Zero Hero bonus even if your meter is not yet configured for feed-in export. Zero Hero is solely about not drawing from the grid during 6-9 PM — it is independent of whether you are exporting anything. This means you can start earning the $1.00 daily credit as soon as your battery is configured correctly, even while the meter registration process is still being sorted out.

ZeroWastedSolar / Super Export Credit An elevated feed-in tariff during the evening peak. You earn a standard feed-in rate plus a Super Export top-up credit on the first 15 kWh exported between 6 PM and 9 PM each day. Check the GloBird quote page for the current rates in your state.

ZEROLIMITS (optional VPP add-on) An optional feature that earns $1 per kWh during wholesale price spike events. GloBird remotely charges and discharges your battery during these events.

Note: FoxESS is not currently eligible for ZEROLIMITS. This add-on is only available for the following battery brands: Alpha ESS, Anker, Redback, SunGrow, SolaX, Sigenergy, SAJ, Neovolt, eCactus, and Solis + Dyness.

Eligibility

To be eligible for Zero Hero, you must be:

• A residential (non-ABN) customer in VIC, NSW, SA, or QLD (Energex network only)
• On premises with a smart meter installed
• On premises with a reliable internet connection (5G or fibre broadband) connected to the battery system
• Not enrolled in any other VPP or demand response program
• Running a battery between 3 kWh and 100 kWh capacity
• Running an inverter between 3 kW and 30 kW
• Not using life support equipment at the premises

Battery installation rebates

From 1 July 2025, the Australian Government's Cheaper Home Batteries Program provides a rebate worth approximately 30% of installation costs for eligible home battery systems. Additional state government incentives are available in NSW and SA. See GloBird's rebate guide for current details.

2. Understanding the Zero Hero Threshold

The Zero Hero $1.00 daily credit is the trickiest part of the plan to nail consistently. Understanding exactly how it works saves a lot of frustration.

The exact threshold

GloBird measures your grid import during the 6-9 PM window via your smart meter. The official definition of "Zero" is:

>Less than 0.03 kWh per hour, which equals less than 0.09 kWh total across the three-hour window.

This is a tight threshold. Even 0.001 kWh over the allowance costs you the bonus for that day.

What counts as background draw (and is considered normal)

GloBird's escalations team has confirmed that some baseline grid draw is expected and considered normal system overhead, even when no one is home and nothing is running. This includes:

• Inverter and system standby operation
• Monitoring and communication systems (the inverter staying connected to the cloud)
• Cell balancing and battery maintenance processes
• Minor background efficiency losses

GloBird's position: approximately 0.09 kWh over the three-hour window is within the range of expected system overhead. The threshold is set to accommodate this baseline draw. The problem arises when your inverter's default configuration adds additional grid import on top of this baseline — which is precisely what the Grid Compensation fix (Section 4) addresses.

House usage and forced discharge interact, not add

This is commonly misunderstood. If your battery is force-discharging at 5,000W and your house is using 1,000W, your net export is approximately 4,000W. You are not drawing from the grid in that scenario. However, if your house usage exceeds your forced discharge rate, the inverter draws the difference from the grid, and that will push you over the threshold.

Appliances matter

Running a dryer, dishwasher, EV charger, or similar high-draw appliances during the 6-9 PM window significantly increases the risk of missing Zero Hero. Scheduling these outside the window is strongly recommended.

3. Step 1: Verify Your Meter is Registered for Feed-In

This is the single most important thing to check before anything else. It is easy to overlook and can silently cost you weeks of feed-in credits and Zero Hero bonuses.

What the problem looks like

When a solar or battery system is installed, the installer is responsible for notifying your electricity distributor (e.g. AusNet in north-east and outer Melbourne; or CitiPower, Powercor, United Energy, or Jemena depending on your area) that your property has an export-capable system. If this registration is not completed:

• Your meter will not record any energy you export to the grid.
• GloBird will receive no feed-in data from your distributor.
• You will earn $0.00 in feed-in credits even though your system is physically exporting.
• The FoxESS app may show export happening clearly — but that electricity is going nowhere as far as billing is concerned.
• You will receive no automatic alert from your retailer or distributor. It simply appears as zero export.

This exact scenario commonly occurs on new builds, where the builder's electrical contractor installs the solar system as part of construction but does not complete the grid connection and export registration paperwork before handover.

GloBird's confirmed position: "As the energy retailer, we work strictly from the metering data we receive, and billing must reflect that data. So, if a solar system hasn't been registered to the meter or feed-in hasn't been configured, we're still required to bill based on the recorded usage data provided to us."

How to verify

Contact GloBird and ask them explicitly:

>"Can you confirm that my meter is configured to record solar/battery feed-in export, and that my distributor has my system registered as export-capable?"

GloBird contact details:

• Phone: 133 456
• Email: cs@globirdenergy.com.au
• Escalations: escalations@globirdenergy.com.au
• Live chat: available via the GloBird app and website

If the answer is no, proceed with the steps below.

If your meter is NOT set up for feed-in

The fix involves two parties working in sequence.

Part A: The installer's responsibility — distributor registration

Your solar installer must lodge an application through your distributor's online portal (for AusNet customers, this is the AusNet online portal). Note: this is the responsibility of the solar installer specifically — not the battery installer if these were done by separate companies. This is the installer's responsibility, not the customer's. The documents required for AusNet (confirmed by GloBird's customer service and escalations team) are:

• Confirmation of solar assessment outcome — the DNSP's assessment of your system's connection eligibility
• Certificate of Electrical Safety (CES) — issued by the licensed electrician who completed the installation
• Electrical Works Request (EWR) — the formal request submitted as part of the grid connection process
• Post Installation Form — confirming installation is complete and compliant

Contact your installer and ask them to complete the lodgement and provide you with a reference number. If they are unresponsive, escalate to the installer's management, or for CEC-accredited installers, the Clean Energy Council.

Part B: Send documentation to GloBird

Once your installer has completed the distributor lodgement and the documents are available, email them to GloBird:

Email: cs@globirdenergy.com.au

Include: CES, EWR (if available), Post Installation Form, and any other documents provided.

Important: There is an $88 (inc GST) distributor fee per attempt for the meter reconfiguration. This fee is charged by the distributor (AusNet), not GloBird, and covers the work of physically reconfiguring your meter to record exports. GloBird will notify you before submitting the request.

Part C: GloBird side reconfiguration

Once the distributor has updated the metering configuration, GloBird will update their systems to correctly bill your feed-in tariff. Follow up with GloBird after your next bill cycle to confirm feed-in credits, Super Export credits, and Zero Hero are all appearing correctly.

>A note on transparency: GloBird's onboarding process does not currently flag this issue automatically for new customers. The problem was raised formally as a complaint, and GloBird acknowledged the feedback. Until this is resolved at an industry level, new customers with solar or batteries should proactively check meter registration on day one rather than discovering weeks later that their exports have been going unrecorded.

4. FoxESS-Specific: The Grid Compensation Fix

This is the most impactful single change you can make if you have a FoxESS inverter/battery and are struggling to earn the Zero Hero bonus consistently.

What is the Grid Compensation setting?

The Grid Compensation value tells the FoxESS inverter how aggressively to push energy to the grid versus drawing from it. By default, FoxESS ships inverters with this set to 0 or a small positive number.

The problem: with the default setting, the inverter maintains a small but consistent grid import at all times — even during forced discharge. This is designed to ensure stable operation, but it works directly against the Zero Hero threshold. Even 0.01-0.03 kWh of import per hour during the 6-9 PM window causes you to miss the $1.00 bonus every single day.

The fix: set Grid Compensation to a negative number

Setting Grid Compensation to -50 (negative) biases the inverter towards pushing energy to the grid rather than drawing from it. Multiple community members have confirmed this results in consistently achieving Zero Hero every day.

• One community member achieved 30 out of 30 days credit in April 2026 after making this change.
• After having FoxESS support set it to -50, Zero Hero was achieved on day one.

How to get the Grid Compensation changed

This setting cannot be changed by the customer directly — it requires either your installer's portal access or a FoxESS support request.

Option A: Ask your installer or sparky (fastest)

Your solar or battery installer can often make this change remotely via the FoxESS installer portal within minutes. Contact them and say:

>"I need the Grid Compensation value on my FoxESS system changed to -50. Can you do this remotely?"

Option B: FoxESS support ticket (approximately 1 week)

If your installer is unable or unresponsive, contact FoxESS support directly. The change is typically actioned within about a week.

Raise a ticket using the direct link:

https://support.fox-ess.com/portal/en/newticket?departmentId=121225000000549198&layoutId=121225000000564485

Alternatively, log into foxesscloud.com, go to the Support section, and raise a new ticket from there.

In the ticket, include:

• Your inverter serial number (found in the FoxESS app under device details)
• Your installation address
• Request: "Please update Grid Compensation to -50"
• Reason: minimising grid import during peak window for retailer VPP/Zero Hero requirements

Follow up if you have not heard back within 3-4 business days. One follow-up is usually sufficient.

5. FoxESS Forced Discharge Configuration

Forced Discharge tells your FoxESS battery to actively discharge at a set power level during a defined time window. Configuring this correctly is essential for maximising both Zero Hero earnings and Super Export credits.

Key settings

Setting	What it does	Recommended approach
Forced Charge Window	When to charge from the grid for free	11:00 AM to 2:00 PM (ZeroCharge window)
Forced Discharge Window	When the battery actively discharges	Cover the Zero Hero window: 6:00 PM to 9:00 PM
Forced Discharge Power	Watts the battery outputs during discharge	Set to system maximum (e.g. 5,000-10,500W depending on battery)
Discharge Cut-off SOC	Battery % at which forced discharge stops	Set to leave enough reserve for overnight use

How forced discharge interacts with house load

• Forced Discharge Power > House Usage: Net result is export to grid. This is what earns your Super Export credits.
• Forced Discharge Power = House Usage: Net export is zero. You are self-consuming but not exporting — Zero Hero bonus is achievable but no Super Export credits.
• Forced Discharge Power < House Usage: The inverter draws the difference from the grid. This can push you over the Zero Hero threshold.
• Battery hits Discharge Cut-off SOC: The inverter stops forced discharge and typically begins importing from the grid. It does not automatically revert to self-use mode in the FoxESS app — this is a known limitation that catches many users out.

Practical recommendations

Set forced discharge power to your system maximum. This provides the most buffer against house load spikes and maximises Super Export earnings. Your house load is simply subtracted from the output.

Set a Discharge Cut-off SOC that ensures you can cover the full 6-9 PM window.

Before setting this, it helps to understand your theoretical maximum export. Your inverter has a rated output limit (e.g. a 5 kW inverter can output at most 5 kWh per hour, or 15 kWh over the 3-hour window). At zero house usage, that is the absolute maximum your system could export during the window. In practice, house usage will reduce this.

To work out whether your battery has enough charge to make it through the window without hitting the cut-off SOC:

1. Take your battery's usable capacity in kWh (e.g. a 10 kWh battery at 100% SOC with a 20% cut-off has 8 kWh usable).
2. Estimate your house load during the window (e.g. 0.5 kW average = 1.5 kWh over 3 hours).
3. Your net draw from the battery = forced discharge power x 3 hours + house load = total battery consumption during the window.
4. Ensure your usable capacity (above the cut-off SOC) exceeds that total.

If the battery hits the cut-off SOC before 9 PM, the inverter will start importing from the grid until the schedule finishes. This will cost you the Zero Hero bonus. It is better to set a lower cut-off SOC (accepting less overnight reserve) than to risk hitting it early and importing during the window. This behaviour applies when managing the system via the FoxESS app — third-party tools like Home Assistant or Socrates may handle this differently.

Avoid large appliances during 6-9 PM. Dryer, dishwasher, EV charger — schedule these outside the Zero Hero window unless your forced discharge power far exceeds your typical house load plus the appliance draw.

During initial setup (while waiting for meter fix): Set only forced charge between 11 AM-2 PM. Do not run forced discharge until the meter is confirmed as registered for feed-in — there is no benefit to exporting if the meter is not recording it.

6. Battery Control Options

The FoxESS app provides basic control, but many users find it insufficient for consistently achieving Zero Hero. Here are the options from simplest to most powerful.

Option A: FoxESS App

The FoxESS app (via foxesscloud.com) allows you to set Forced Charge and Forced Discharge schedules, SOC cutoffs, and monitor real-time power flows.

Limitations:

• Grid Compensation is not adjustable by the customer
• When the battery hits minimum SOC during forced discharge, it pulls from the grid and does not revert to self-use
• No dynamic automation rules or response to real-time pricing
• The FoxESS app alone may be insufficient to keep grid draw below 0.03 kWh/hour without the Grid Compensation fix

For most users, the FoxESS app is sufficient once Grid Compensation is correctly set to -50.

Option B: Socrates Automation

Socrates is a third-party platform that integrates directly with FoxESS and other inverter brands. It allows rule-based automation: force charge to a specified SOC, force discharge at a set rate, revert to self-use outside peak windows. Multiple community members recommend it as a straightforward upgrade over the FoxESS app without requiring the complexity of Home Assistant.

Option C: Home Assistant

Home Assistant is an open-source home automation platform. With the FoxESS integration it provides full programmatic control over every system parameter. It can respond to real-time conditions including weather forecasts and live wholesale energy pricing.

The tradeoff: Home Assistant requires a home server (e.g. Raspberry Pi) running 24/7, a steeper learning curve, and ongoing maintenance. However, there is a large Australian solar and battery community with existing FoxESS automations available.

Recommendation: Start with the FoxESS app plus the Grid Compensation fix. If you are still missing Zero Hero regularly, try Socrates. Move to Home Assistant only if you want full control and are comfortable with some technical setup.

7. Common Failure Modes and How to Diagnose Them

"I'm earning $0.00 in feed-in credits, ZeroCharge shows nothing"

Most likely cause: Meter not registered for feed-in export with your distributor.

Diagnosis: If ZeroCharge shows 0 kWh exported day after day despite your battery actively discharging, the meter is not recording your exports.

Fix: See Section 3. Contact GloBird to confirm meter status first.

"I'm missing Zero Hero even when I'm not home and nothing is running"

Most likely cause: Default FoxESS Grid Compensation setting is causing background grid imports that push you over the 0.09 kWh threshold.

Diagnosis: Check the ZeroHero Usage figure in the GloBird app for days you missed. Readings of 0.070-0.093 kWh on days with no activity strongly indicate the inverter's default grid draw behaviour.

Fix: See Section 4. Request Grid Compensation be set to -50.

"I'm right on the edge of the threshold every day (around 0.090 kWh)"

Context: GloBird has confirmed that approximately 0.09 kWh over three hours is within normal system overhead. Once Grid Compensation is correctly set to a negative value, the baseline draw should fall within the allowed limit. The threshold is specifically designed to accommodate this background draw.

Fix: Request the Grid Compensation change and monitor for a few days.

"I'm missing Zero Hero when big appliances run during 6-9 PM"

Most likely cause: House load exceeded forced discharge power.

Diagnosis: Compare the GloBird app's ZeroHero Usage against your FoxESS app's power flow for that evening. Look for spikes coinciding with appliance use.

Fix: Schedule appliances outside the 6-9 PM window, or increase forced discharge power to exceed peak house load.

"My battery hit its SOC cutoff during the window and then started importing"

Most likely cause: The forced discharge window is longer than the battery can sustain at the current cutoff level.

Fix: Lower the cutoff SOC, shorten the discharge window, or both.

"FoxESS app shows export but GloBird shows zero Super Export credits"

Most likely cause: Meter not registered for feed-in. The FoxESS app reflects physical system behaviour; the GloBird app reflects what the meter records. These can be completely different if the meter is not configured.

Fix: See Section 3.

"FoxESS support isn't responding to my ticket"

Fix: Reply to the existing ticket thread to follow it up. The change is typically actioned within a week. One follow-up message is usually sufficient.

8. New Battery + Zero Hero Setup Checklist

Work through this in order. Each phase builds on the last.

Phase 1: Before touching the FoxESS app

• [ ] Verify meter is registered for feed-in export. Contact GloBird at 133 456 or cs@globirdenergy.com.au and ask explicitly.
• [ ] If not registered: Contact your installer and ask them to lodge the application through the AusNet online portal with the required documentation (CES, EWR if applicable, Post Installation Form, solar assessment outcome confirmation).
• [ ] Budget for the $88 distributor fee. GloBird will notify you before submitting the meter reconfiguration request.
• [ ] Send documentation to GloBird once available: cs@globirdenergy.com.au.
• [ ] Confirm ZeroCharge kWh starts recording in the GloBird app after the meter is reconfigured.

Phase 2: FoxESS settings

• [ ] Get Grid Compensation set to -50. Contact installer first (fastest). If not possible, raise a FoxESS support ticket via the link in Section 4.
• [ ] Set Forced Charge for 11 AM to 2 PM (free ZeroCharge window).
• [ ] Set Forced Discharge for 6 PM to 9 PM (Zero Hero window).
• [ ] Set Forced Discharge Power to system maximum.
• [ ] Set Discharge Cut-off SOC to a level that leaves adequate overnight reserve.

Phase 3: Optimising and monitoring

• [ ] Monitor ZeroHero Usage daily in the GloBird app for the first two weeks.
• [ ] Schedule high-draw appliances outside the 6-9 PM window.
• [ ] Check Super Export credits in the GloBird app — additional earnings for exporting during the evening peak.
• [ ] If still missing Zero Hero consistently: Consider Socrates or Home Assistant for finer control (see Section 6).
• [ ] Review first full bill cycle to confirm feed-in credits, Zero Hero credits, and Super Export credits are all appearing correctly.

This guide reflects real-world experience as of May 2026, including direct correspondence with GloBird Energy's customer service and escalations teams. Tariff structures, plan terms, FoxESS firmware behaviour, and distributor processes may change. Always verify current plan details directly with GloBird and confirm documentation requirements with your installer and distributor.

Hi Brains Trust,

I am fairly new to all of this!

For those on the Globird Zero Hero plan and have an EV that you can't charge during 11am-2pm (work, life commitments), how do you optimise your plan and gain credits whilst charging your EV? I have scheduled my EV to charge from 12am-6am (to avoid peak consumption rate), I don't feel this is optimising my plan efficiently. Does anyone else have any ideas? I have looked at the other Globird plans but I feel Zero Hero may be better for my situation holistically.

I trialled out charging my car between 12am-6am (to avoid the peak consumption rate) but found my usage was very high for that day.

FoxESS operator recommended to change Grid Compensation to -80 to export more during scheduled Forced Discharge 6PM - 9PM to earn $1 credit and the 15c kWh. Would this help? Should I decrease the forced discharge to 7000W?

My current set up:

- FoxESS 48kW battery with 10kW inverter installed a week ago

- Have 6.6kW solar panels

- EV with 80kWh battery capacity

- Hot Tub 10A

Attached - App schedules and current plan rates