MC4 Connector Removal issue
I recently moved to a new property and arranged for my Fox KH10.5 inverter to be removed and reinstalled at my new residence.
During the removal process, the electrician was unable to disconnect one of the PV MC4 connectors from the inverter, Please see the above photograph for reference. As a result, the cable had to be cut in order to remove the inverter.
I would appreciate your guidance on the correct method for removing this connector, as it appears to be stuck or faulty.
Additionally, after relocating the inverter, I noticed that this particular connection rotates around its axis, whereas the other PV connections remain fixed and do not rotate. This has raised concerns that there may be an issue with the connector or the inverter input itself.
Please help