r/fuckbigbasket

2 days ago I bought some items using coupon code available with me via gpay rewards

at coupon application page it said coupon applied but on final page the discount was not mentioned

And me not being aware of it simply proceeded with payment, infact since coupon was applied the payments page was denying COD so I thought coupon is working

I even confirmed with customer support that in 2 days you'll get your cashback

And now they're saying that coupon code applied is not showing in invoice

Like how's it my fkin problem, it's your platform issue, you've to look into it, I followed all the steps & now they're saying just to mail the issue we'll look into it

Is this the norm on this platform, has anyone else faced the same

I ordered vegetables from BigBasket. Since there were many items in the delivery, I did not inspect each one immediately when the delivery rider handed over the order. However, when I unpacked the vegetables, I found broken pieces of a glass bangle mixed with them. I immediately raised a return request through the app, but it was not accepted. I then posted about the incident on X to seek assistance. For the past three days, BigBasket's team has been repeatedly contacting me on X, and today the local BigBasket city manager called me and mentally harassed me. Instead of addressing the safety issue he accused me of placing the broken bangle pieces in the vegetables myself. I clearly informed him that I have timestamp evidence showing exactly when the order was delivered and when I took the photographs. I also told him that he could collect the broken bangle pieces and have them examined or tested if required to determine their source. There is also a widow in our household who does not wear bangles. Initially the manager himself admitted that there are female workers involved in packing and that someone's bangle might have broken during the packing process. However, he later changed his stance and started blaming me instead of investigating the matter. The manager is saying that I'm doing this for money What to do now. How can i make them take food safety concern seriously. I have each and every proof