Support ticket doesn't really punish this?!
OK SO, the other day me and my m8 were in a ranked match and this guy went on for TEN ENTIRE minutes complaining abt us, but if it stopped there it would have been fine: we wouldn't even have cared. THE ISSUE is that in those 10 minutes he yelled and TEXTED in the chat (things that should easily be retrievable form EA, am I right?) R#PE, P#DO and R#CIST DE#TH THREATS (aand the usual "you're getting banned, I know how the system works bla bla bla") and seriously adding the !S!S organization to the whole thing, saying muslims would "do things" to italians and so on. The thing became uncomfortable EVEN TO US, so that I started clipping 3 minutes of it, made a couple of screenshots and uploaded the whole thing to a Google Drive folder, which is this:
https://drive.google.com/drive/folders/1wfUP-IEPAgEOQXK-_tNJ7QMY_Icfj8_F?usp=sharing
You can find the whole video in there, because I wouldn't be able to embed it there as well.
I can start embedding the things he texted WHILE saying them out loud in the voice chat AND the EA response after I sent a ticket, which just means the completely ignored the whole thing and took the easiest way out, which to me is just EMBARRASING and lame to hear coming from a company as big as them. I don't really know what I expected to be his punishment, but still not NOTHING AT ALL?!