r/genspark_ai

Having used Genspark for at least a year now, this 5 hour limit on AI Chat is quite a drag and limits seem to be decreasing. My worst experience was when picking a chat back up and hitting limit after 3 messages. They did get back to me after a week with 2k credits for that though.

While I do agree it's inevitable to have something like this 5 hour limit, I think that they go about it quite poorly.

1. Show us EXACT usage rates for the current 5 hour window. Bare minimum some warning when approaching the limit.

2. Allow model switching mid conversation. Maybe I started the chat using Opus 4.7. When approaching chat limit, I'm sure swapping to Deepseek should use less towards the limit.

3. Have a button to take conversation to Super Agent and vice versa. I'm currently mid task with more than 3 hours of "cool off" time before limits reset. I would surely bring the chat over to Super Agent in the meantime and accept some credit usage. This is assuming 3 hrs later I can swap it back.

4. After limit is hit (or right before) have a button that compacts chat as a handoff summary. This can then be taken to Super Agent (or elsewhere) so that progress is not 100% halted.

These are just ideas. If you are in the same boat, add your thoughts. With Genspark being more active on Reddit (great!) hopefully this could draw some attention to take pre-emptive action as opposed to strictly putting out fires.

Hi everyone! Alli from the Genspark team here. We launched a Credit Usage & History page a little while back and wanted to check in on how you’ve been using it.

You can find it here: https://genspark.ai/credit-usage

We built this so you can see exactly where your credits are going. Here's what the page shows you:

• Total credits used over a selected time period
• Breakdown by product (Super Agent, AI Slides, AI Docs, Claw, etc.)
• Individual task history with their credit costs

Personally, I’ve been using it to see which projects are consuming the most credits and by how much. For example, I’ll check in from time to time to understand where my credits are going. If I notice a project’s usage is higher than usual, I can open it up to see what’s driving the spend and adjust accordingly. This can be done by switching to lite mode or using AI chat to refine the prompt before handing things off to another agent. And if it’s Claw, I can also make sure there aren’t any unnecessary tasks running that are draining credits!

I’d love your thoughts, too. Does it give you what you need? What do you check most often? And is there anything you wish it showed but doesn’t?

Let us know what you think!

I ask a question in the AI ​​chat, it answers and then automatically deletes the response.

Another thing is that the models are terrible and stupid.

Discussion

Hi everyone,

I upgraded to the Plus plan (10,000 credits/month) and ran into a serious issue that I'm hoping the community can help with since support is pointing me to a week-long queue.

What happened:

• Day 1 after upgrading: Credits weren't showing up at all despite my account showing "Plus" status
• I worked around it by completing some free credit actions
• Day 2 (today): My account suddenly shows I've used over 10,000 credits — entirely on a single slide deck generation

I have screenshots from yesterday showing the credits weren't even registering. How did 10,000 credits vanish overnight on one task?

My questions for anyone who's been through this:

1. Is it normal for a slide deck to consume 10,000 credits? What's the typical credit cost for slide generation?
2. Has anyone else experienced credits disappearing or being miscounted like this — especially right after upgrading?
3. Is this a known bug, or am I an isolated case?

Support acknowledged my ticket but said it could take up to a week to get back to me. That's not acceptable when billing is involved and I can't use a service I'm paying for.

Any help from the community or anyone from the Genspark team here would be appreciated.

I've been a Genspark subscriber for over a year. I don't use it as much as others but always kept a subscription. Always had a ridiculous number of credits left at the end of the month. About 10 days in this month, and have been barely using it, and it said I'm out of credits. This has never happened am I'm sure I have used Genspark 50x in a month more then I had did this month. What happened???

Edit: I've been reading post and see Genspark has went to $hit. I think I've been a subscriber since the beginning, it's been a good run. I'm out.

I've been trying for WEEKS now to resolve an issue with GenSpark gobbling up over 10k credits, and getting stuck in a broken agent workflow. The help desk is not super helpful.

i've DM'd them here (in Reddit), i've used their email (they replied once and have M.I.A. ever since...), and i've open posted in "X". No response.

What's the magic number ? How do we get HELP as PAYING customers ? Who cracked the HELP code ?