Has anyone else experienced complete ghosting and exhausting delays from GPD sales? (Even across multiple contacts)
Hey everyone,
I’m reaching out to see if anyone else has been dealing with severe communication issues with GPD’s commercial team, or if there's an active channel where they actually respond.
My partner and I have been trying to finalize a bulk order for 12 units of the GPD WIN Max 2 directly with them, but the process has been completely exhausting since August 21st. The response rate is painfully slow and inconsistent:
- They usually only reply between Monday and Wednesday.
- Thursdays and Fridays are completely silent, meaning we don't hear back until late Sunday night due to the time difference.
- We literally have to send multiple follow-up messages in a row just to get a basic reply, whether via Alibaba or direct email.
We initially understood there would be extra delays due to the two consecutive Chinese holidays (Mid-Autumn Festival and Golden Week), and we were supposed to resume communication today. However, the ghosting has been total for both of us on separate accounts.
It’s really frustrating because we genuinely want to build a long-term, official strategic partnership based on our market's demand. But this level of neglect is delaying our operations and making us seriously question their business credibility and customer support standards.
Has anyone else faced this kind of radio silence recently? Is there a direct contact on Discord or a specific sales rep who actually follows up properly?
Thanks in advance for any insights!