r/grubhub

Been using GrubHub for several years. I've always had issues with the service but recently things have been extra bad. I've had late orders/cold food, missing and incorrectly prepared items and even a few orders tampered with. Despite this I always tip by mileage and try my best to be respectful to support though I admit I have been getting a lot of credits and a few partial refunds lately.

Just the other day I ordered an item and what I got was incorrect and much less food than the picture. Support was taking unusually long to reply so I just went to submitting an incorrect order request expecting a credit/partial refund. To my surprise the entire order was refunded which had me worried and sure enough when part of my latest order was once again missing I was not able to contact support , saying I had received too many refunds and that I would have to appeal.

So my question is, should I even bother? Does appealing actually work and is it worth it? I thought about just making a new account but maybe GrubHub saves number to prevent people from getting around the appeal process. I don't want to switch service because support has been pretty great when I need to get money back.

I just saved a total of $3 with a $10 promo code! My total was $27 dollars without the promo code just using grubhub + and my total with a $10 off promo was $24!

How does this make any sense? They are just blatantly ripping you off! Idk if I'm gonna order again if this continues!

1. I will not go just get it myself. (Disability)

2. I did tip. I just didn't think it was relevant.

3. I don't have the amenities to cook food myself.

I’m thinking about filing a chargeback with my Apple Card against Grubhub and wanted to hear from people who’ve actually been through it.

I ordered two drinks, but only one of them was mine. The other drink belonged to a completely different customer. I contacted support, explained everything, but they still denied my refund and wouldn’t even provide the link to file an appeal. I had to find it myself online.

The frustrating part is that this isn’t even the first time. I’ve had so many orders with missing or incorrect items that I honestly don’t trust Grubhub anymore. If I want the drink I originally paid for, I’d have to order it again and spend even more money.

At this point, I really don’t care if they ban my Grubhub account because I don’t plan on using them anymore. My only concern is whether a Grubhub ban could somehow affect my Amazon account or my Amazon Prime benefits since they have a partnership.

Has anyone filed a chargeback against Grubhub? Did they ban your account? And did it have any impact on your Amazon account, or are they completely separate?
I’d love to hear your experience.

Update: I got my refund, but I still ended up paying $15 for a $6 drink. They also sent me this:
“WARNING: If continued violations of our Terms and Conditions are detected, your account will be re-blocked permanently. It will not be eligible for any additional appeals.”
Like, wtf? They’re the ones breaking the Terms and Conditions. I just deleted my account.

 

I placed an order for pizza literally 6 mins away from my house, driver picks it up and decides to take 2 other orders in complete opposite directions from my house!! I always make sure to tip generously so things like this don’t happen, but I guess it didn’t work this time. 🤦‍♀️ I just don’t understand the logic in delivering 2 other items before the one that’s closest

ETA: He also just banged like a police officer and rung the doorbell even though I put in notes not to do that! Wtaf should be an option to remove tip 😑

Lately restaurants have been crying when i show up early so this time i waited in the parking lot because i got the notification that said confirmed. After waiting 10 minutes I decided to walk in to let them know i was here. They never started the order and it wasn’t even busy. I felt like canceling it but I need the money. Whats the problem if I show up a few minutes early ? Im not demanding the order. Just letting you know im here when its ready.

I had a bunch of uneventful, normal deliveries, and suddenly they added a code requirement to my order. I hated this, because now I had to go to the door to get my food instead of them leaving it, and I don't feel safe (been a victim of violence in the past.) Called customer service, complained up and down trying to get it removed, no one I talked to could explain anything or fix it. Grubhub does not empower their customer service to do what they need to do. Those poor workers are basically just there as a whipping boy to bear the complaints and apologize without the power to actually do anything.

A few orders later, a driver drives past my house, doesn't even stop, and steals my food. Easy refund.

Next order - code requirement is gone. Lol, what? I just actually had the thing the code is for happen, and now the code requirement is removed? I don't understand what the fuck Grubhub is doing, and I don't think they do, either.

I got credit over a huge screw up with my ALCOHOL order the day before, so I was going to use my credits to order beer today, but despite the fact that my order that was credited and cancelled was for alcohol now I can't use the credits for alcohol?! I'd post a screenshot, but it's not allowed on here apparently.

At 9:39 I ordered Marco's pizza and Grubhub delayed the order multiple times claiming that the restaurant was still preparing the order.

The AI assistant customer service "rep" assured me my food was not getting cold and that my order just wasn't being made yet.

Then it told me to call Marco's, so I did. And the employee at Marco's told me the order was received when I sent it at 9:39. So my food was indeed sitting there getting cold.

Shortly after the call to Marco's, grubhub decided to finally send a driver. He got a cold pizza to me at 11:23. Sure enough the ticket on the pizza says "9:39". (edit: btw this store is like an 8 minute drive down the road, if I was in a position to go in person I wouldn't have bothered with delivery)

The AI told me they couldn't issue a refund and gave me no further info. The human customer service rep did the same thing. And finally the supervisor I escalated to said the same thing.

So, chargeback it is.

Absolute garbage service, this was my first and probably last order from GH, especially if they ban me for doing a chargeback. Not that I'd mind.

edit: yes, I tipped.

GrubHub Class Action Settlement. As a Class Action Settlement member, if you submit your claim, you may be elligible to receive a settlement award of up to $10.00 in the form of a GrubHub site credit.

So they were found guilty of something and they get to pay out money that will in turn generate more profits for them???

Ordered some food for a lunch meeting at work. Driver picks up the order and looks like he drove home and took it for himself.

I had to argue with support just to get my money refunded. Had to deny credit back to my grubhub account about 4 times before they would refund to the credit card.

What does Grubhub do to the drive in this case?

Sometimes when priority delivery isn't an option, drivers will have 2 or so stops ahead of me. Despite being only a couple miles away, this can take over an hour after my food is picked up. Driver's go to other restaurants, wait for the food to be ready, then deliver to the other customers. By the time my food arrives it is ice cold after sitting in their car. I always get a full refund and against my better food safety judgement, I reheat and eat.

Why does GrubHub continue to allow this? Surely the profits they get from multiple deliveries is outweighed by the refunds it causes. Or if they insist on having multiple deliveries, why not require food warming bags?