r/hyperoptic

Our contract is up for renewal at end of July, and new offers are a wee bit worse than what we have now (not too too bad actually). Of course, new customer deals are much more appealing! I don't believe there's any competition in my area for full fibre (Three is offering 5G that is supposedly comparable speed, so I could perhaps use that as leverage).

Just wondering if it's worth trying to call them to negotiate? I'm a coward, so would much prefer chat, but I see the chat window automatically tells you to try phoning if you mention renewals. Any key words I should mention if I do call (I assume "I'm leaving" is a good start!).

Cheers!

Very confused by how the pricing is working every year!

Just want to sense check if currently £22.99 for 150Mb (broadband only) a good / acceptable deal, or still too expensive?

First 10 months: £22.99 / month
From May 2027 bill: £26.99 / month

I remembered the best deal seen last year around May was £10 or £12 for the first 8 months, but those are not available any more.

Many thanks!

Hey all, i'm probably echoing the same sentiment as others. I'm in the N7 area, and just had hyperoptic installed yesterday afternoon. I woke up today to my ONT's LOS light blinking red, so looks like we've lost connection overnight. Not sure if it's possible to identify exactly when it went offline. Wondering if anyone else in the area is facing similar issues?

I'm very lucky that my existing virgin media connection is still active for a couple more weeks, but I WFH, so a loss of internet would be very problematic

I’m due to move into a new flat soon and signed up to HyperOptic as apparently they are already there.

All I have been hearing are various outages and the service going to shit - my flat is a block of new builds so have fibre installed due to law. And HyperOptic is local to me apparently - is it really that bad?

Has anyone had good service with no outages??? Is it a matter of bias where if people are happy they won’t post about it?

When I log in to my Hyperoptic account, the renewal deals say it is ending on 30 June 2026.

I still want to take a bit of time to decide.

Do I need to decide by the end of today? Or if I can opt in just by 4 July 2026?

I have seen some deals from affiliate sites but not sure if those are still valid after today (30 June 2026).

Many thanks for your input in advance!

No internet for several days, and nobody has provided any useful information about the issue. I've called the customer service yesterday, and they said they're gonna get someone to check it today. Today, the internet is still down, and no communication whatsoever. I called them again today and the guy said they didn't receive any update yet, but he's gonna look into it and will update me before his shift ends at 5 pm. Of course, no update again...
I've sent an email to support@hyperoptic.com and tried to use the chat. Received no response to the email and the chat is completely useless for technical issues.

Obviously, tried to restart router and did factory reset multipe times, but it didn't help. Customer service acknowledged the issue too, even though their portal says my internet service is "active".

Is there any way to get a proper response from this company? Or is it just better to move to another provider at this point?

title. i am wondering if I should just take the equipment with me, pay the monthly until expires and then cancel it, send back equipment. New postcode is super remote and its a pain, so I cant go with any big names there.

West Reading - 3 days with barely any update, the engineer should have been here yesterday with no improvments.

https://preview.redd.it/0xmwbcu28m9h1.png?width=2222&format=png&auto=webp&s=15b28abc2fc5bef46d84e22adf7101ba23d1c1af

Our whole building lost internet around 7pm yesterday. Hyperoptic service checker says everything is fine. Most of the building is with hyperoptic and nobody has connection.

Customer service is not picking up.

Far from ideal as a lot of us work from home.

Hyper were super reliable the first couple of years, but lately these issues are becoming more common. Is this ensh*tification in action?

Bit of an odd one.

I have hyperoptic at the flat I’m at, and I changed the WiFi password when I moved in.
I’m moving out, so I’m going to change the WiFi password when I leave, but I was wondering - will the next person be able to see essentially my settings on the router and previous devices connected to the network etc? Will I need to send the router to hyperoptic or what? Because the router was already here when I moved in so I didn’t have to request anything new.

I recently contracted hiperoptic for home broadband and they are only sending me a router to connect to the internet claiming that the installation has already been done. I contacted them on the chat and they basically sent me a random picture of another install and told me to look better.

Is there a way to better communicate with them to tell them that they need an engineer?

Thanks in advance for any help.

UPDATE: I contacted support again. This time they were much nicer and have an engineer coming to do the installation

No Internet for 4 hours now. Not so fussed about it being down but the lack of information or updates around it is not good. Just let me know ehat kind of issue it is and then I can stop checking

Has anyone experienced an issue where everything looks good but there is no connection?

I have logged into the router and the “WAN Link Status” just says “Linking” but I am successfully getting an IPv6 address.

There was some maintenance carried out in my area today which has completed and since the maintenance I have completely lost connection.

My neighbours had problems but they are all now back online…