r/hyperoptic

few mins back my internet stopped working in SE18. is anyone facing the same ?

is there any planned outage ?

Edit: It’s back for me

I am with Hyperoptic almost 2 years with rare problems with them. However the last 5 days , I get 10 to 100 unstable mbps for the 1Gbps package. I always got 900+. I called hyperoptic and they said their usual fairytale saying that the speed is ok to my end etc and is my issue of course, but is not. Surprisingly when I spoke on the phone and tested , momentarily the speed reached 900mbps and after some time dropped again, so this leads me to think that they do some load balancing on the spot to satisfy the complaint and gain time. I really dont know what to do as this affects my work as I work from home. Anyone having experience with this and how they solved it ?

I've been trying to use my own router (Asus XD6 Zenwifi) but just can't get it to work.

Service is fully activated and works fine with the included Zyxel router.

• The Innbox G23 ONT is connected to the WAN port on the XD6
• XD6 is in router mode, DHCP setting
• Have switched off any QoS, firewall type settings
• It gets a DHCP lease fine, with IP, gateway, DNS etc coming through

..but no matter what I do, I can't get to the internet - e.g. pinging 8.8.8.8 just won't work.

I've tried MAC spoofing (despite Hyperoptic saying it's not needed) but that doesn't help.

I've also tried connecting directly to the ONT with my Macbook but it's the same thing - I get the DHCP lease/details but can't ping anything.

I've tried resarting/resetting everything: my router, the ONT, etc. but nothing works.

Would anyone know what the issue might be? Hyperoptic tech support say it should work and nothing should be blocking it. I've run out of options on the XD6 WAN config page, and honestly don't know what else I can try.

Thanks!

I signed up with hyperoptic less than a month ago.

I am on a Hyperfast – 1Gb fibre to the home. Speeds are consistently throttled down every single evening/night. DO NOT SIGN UP with this terrible ISP.

https://preview.redd.it/yj7u2bqupj1h1.png?width=936&format=png&auto=webp&s=51e153524c792ac2d9579b459954994666ca9184

Thought people might be interested, you can see if your ISP has an embedded Netflix cache by going to this URL: https://api.fast.com/netflix/speedtest/v2?https=true&token=YXNkZmFzZGxmbnNkYWZoYXNkZmhrYWxm

If the response contains your ISP name in the URL then they have an embedded cache, otherwise it’ll be served by Netflix themselves (if so it should have ‘-ix’ in the name). It should say the location of each cache.

Sky seem to have some. No idea about any other ISPs. I’d be interested to see which other ones have them too, if people are happy to comment their result with your own IP removed.

Seen it on a few forums for people spotting problems with Netflix, and thought the community here thought it might be cool/useful!

I'm renting a flat and I think other people in the building have Hyperoptic and I've also got a leaflet from them asking me to sign up. I spoke to my landlord and they said because it may need a 10mm hold drilled above the door they will need to seek approval from the freeholder and the building management which may take some time.

Is there any way to find out before installation if drilling is actually required. There is only an openreach box in my flat and I can't see anything to suggest hyperoptic has ever been installed here before.

All lights green but no internet!

Hello there,

So I got hyperoptic a couple of days ago and was told I could use a third party router which I decided would be best to get close to the speeds I’m paying for.

I bought a deco be25 after finding deco devices easy to use and reliable.

Following instructions I found elsewhere I plug the cable from the ONT into the deco. Set up as dynamic and no VlAN settings and no connection.

I tried cloning the MAC address of the hyperoptic router. No connection.

I called hyperoptic who added the MAC address of the deco. No connection. Nothing I try sees the internet connection.

When I plug the Ethernet cable from the ONT box into my Mac directly. No connection either.

It works when plugged into the hyperoptic router as a bridge but not otherwise. I’d rather not have two routers running.

Any idea what could be going wrong here. I’m going slightly nuts trying to figure this out. Hyperoptic have as expected said its third party so their not going to help.

Had hyperoptic installed yesterday (9th May), all went well and the WiFi was working with no issue until around 2 hours later, when it dropped out completely with a red light LOS.

I called support and they said it meant a total loss of signal and I would need an engineer visit, but their engineers don’t work on weekends (even though the install was on a Saturday?) and I’m a school teacher so I can’t take time off work on weekdays - so I would need to wait until I’m on half term holidays which is over 2 weeks away. Any suggestions - other than cancel and get another supplier?

I have a lot of online tutoring I do for extra income in the evenings - right now I can’t do any of that, so it’s all a bit of a nightmare.

I am setting up a opensource router/firewall to replace the Zytel device from Hyperoptic. I have a static IP address but it appears that is being issued by DHCP to my router. Has anyone else done anything similar? Is there anything specific I need to do on the service to ensure I don't cause the CPE port to fail when I install the new router? Do I need to register the MAC of the device with Hyperoptic (or clone the existing)??