The most common terms used in an IT management job postings.
Better make sure you have them in your resume.
IT Service Management
ITIL ITSM ServiceNow incident management change management problem management SLA MTTR helpdesk service desk Jira Service Management
Infrastructure & Cloud
Azure AWS AzureAD EntraID Microsoft 365 Office 365 VMware Hyper-V Active Directory on-premise hybrid cloud
Systems Administration
Windows Server Linux Group Policy Exchange SharePoint Intune SCCM MDM endpoint management patch management
Networking & Security
TCP/IP VPNf irewall SD-WAN VLAN zero trust Cisco Fortinet Palo Alto network security Zscaler
Cybersecurity & Compliance
ISO 27001 SOC-2 GDPR HIPAA vulnerability management risk management endpoint security MFA SSO Okta identity management
Monitoring & Observability
SolarWinds SplunkP RTG Nagios Zabbix Datadog uptime monitoring availability alertingS IEM
Project & Vendor Management
PMP PRINCE2v endor management RFP SLA negotiation IT procurement budget management contract management MSP third-party
IT Leadership & Governance
IT governanc edigital transformation IT strategy stakeholder management IT roadmap business continuity disaster recovery DR BCP capacity planning