r/nsavers

I’m officially done with nsave. If you value your money, your sanity, and expect honest customer support, stay far away from this platform. They will lose your money due to their own bugs, secretly patch the issue, gaslight you, and they can't even process basic fiat bank transfers properly.

Part 1: The Crypto Bug & The Silent Patch (How I Lost 33.8 USDC) I recently tried to deposit USDC via the Solana network. Here is the exact sequence of events that proves how broken their system is:

1. The Bug: I opened the nsave web portal, saw a wallet address on the screen, clicked their "copy" button, and pasted it into my external wallet. I sent 33.8 USDC to that pasted address (let's call it Address A).
2. The Glitch Gets Worse: Later, I tried to copy it again. This time, pasting it gave me a completely different address that matched neither the screen nor Address A. I contacted support. They brushed me off, saying "it's a bug on your device, fix it yourself."
3. The Crashes: Suddenly, their website started constantly crashing on my browser (getting "Aw, Snap!" errors).
4. The Proof: I switched to a brand NEW, clean browser. Logged in, clicked copy, and pasted. It pasted Address A again (the exact one I originally sent my funds to). I recorded a screen video of this exact bug happening and sent it to support. They said, "We will check."
5. The Silent Patch & Gaslighting: About 10 days later, they reply, blame me again, and ask for a second video. I go back to the exact same new browser, click copy, and paste. Magically, the bug is gone. The pasted text now perfectly matches what's on the screen. They clearly fixed the issue on their backend during those 10 days.
6. The Ridiculous "Malware" Excuse: I sent them both videos—the old one showing their broken copy function outputting Address A, and the new one showing it fixed on the exact same setup. Instead of owning up to their system error, their "technical team" replied claiming my device has "clipboard-hijacking malware."

Why their Malware excuse is absolute BS: If it was malware on my PC, did the virus just politely uninstall itself exactly when they asked for the second video on the same browser? Also, when the bug first happened, I checked from my mobile phone, and the copy function gave me the exact same Address A. So according to nsave, my phone and my clean laptop browser both simultaneously caught the exact same hyper-specific crypto malware that magically disappeared 10 days later. Complete lies to avoid taking responsibility.

Part 2: International Fiat Transfers Are Also Broken It’s not just crypto; their regular banking infrastructure is a joke. Recently, I sent a CAD bank transfer. The nsave app happily marked it as "Completed." However, the money never reached the receiving bank. When I emailed nsave support asking for the official SWIFT MT103 or UETR tracking details so the receiving bank could trace it, they completely ignored me. Days later, the money just randomly bounced back into my nsave account as a refund. No explanation, no support response, nothing. Just a complete failure to process the transfer and zero communication. (And this isn't the first time—I've had two other transfers to Canada fail and get refunded the exact same way).

The Verdict The only use case where nsave is somewhat functional is if you just need to receive money from PayPal and send it directly to Egypt. For that one specific pipeline, it works. But for absolutely anything else—crypto deposits or international fiat transfers—it is a broken, buggy mess run by people who will actively lie to cover up their technical incompetence.

Avoid them at all costs.