We are traveling as a party of 7, 2 adults and 5 kids (17 down to 11).
We would want to get 3 rooms for space for everyone but don’t have an 18+ for each room.
Do palace resorts follow the cruise ship model where a connecting room or an adjacent room qualifies for the adult supervision rules?
Hello all,
I recently purchased a fully refundable preferential rate to a members palace elite account. It is now 35 days until we go to LeBlanc Los Cabos. I was told I should be able to cancel and get a full refund to my original payment method?
Is this accurate? I have worked with the member and she said “I should be fine” but just want to make sure I will.
I will rebook for another week in which I will stay 5 days opposed to the 4 on the first reservation.
I could be overthinking it, but just wanted to get some clarification if possible.
Thanks in advance.
Planning to go to TGPC next week for 10 nights with family but a little concerned with the bad reviews I read online. Anyone has first hand experience to share? Also, is the Laundry service available? I read many services are not available yet and may need to pack enough clothing accordingly.
My wife and I are long term Palace members. We have done numerous contracts with Palace. This last time though we ended up with a mistake in our contract which mixed Elite nights with BPG (best price guarantee) nights. It's a huge mistake. While trying to address this we are finding that we have no real way of dealing with the Palace for a problem like this.
We love the Palace but this problem, which we have been trying to resolve, shows how difficult it is to address something like this. Does anyone have a contact at the Palace Offices that we can try to contact?
I've been working on this for a month and there seems to be only 1 person that does this "explanations of benefits" (ha ha) and she says she does not have the power to change anything.
I can understand if you don't want to post a contact publicly. That makes sense, but you can PM me.
Hey guys, how much did everyone spend on for a wedding at moon palace grand cancun for 30-40 people? And how much your guest paid? Planning for my 2029 wedding! Thanks’
My family and I went to Moon Palace in the end of July. Upon checking in, we were told that we needed to produce the card that we booked with. Unfortunately, that card/number was compromised by a 3rd party data breach and was no longer valid.
At the front desk, we were told that we needed to be charged again since we no longer had the original card (it does say when booking you need this card but we didn’t have a choice as the credit card company canceled it on us) and that our original charge would be refunded in 7-10 business days. We are now on day 15 and nada.
So, three questions:
Anyone hear of anything new with the opening? Still being told by membership they are set to open September 1st.
Sitting at the Cancún airport waiting for my flight and wanted to give some love to the entertainment staff at The Grand. All of them were top notch but have to give a special shoutout to Popé.
The guy just oozes charisma and charm.
My kids were talking about him the whole week. Popé this and Popé that
Well as fate would have it, he also serves as the ringleader at the Circus restaurant. He remembered my kids from the pool. While we were getting dessert, he said he wanted to do something for them before dinner ended.
Him and I got to talking, and he said he was born to make people happy. No surprises there. It really comes through. He joined Palace about a year ago from Nickelodeon in Cancun and has traveled to the West Coast USA. Moon Palace also recently posted about him on their Instagram and Facebook pages.
He spent 15 minutes with us, drawing my kids custom cartoons and caricatures based on their interests.
Needless to say, he made an 8 year old and 6 year old’s trip. I made sure to leave feedback in APP, and if you’re going to The Grand, you’ll be in for a treat with him.
I'm looking to book but am curious: my teen wants to bring a friend. If I reserve with everyone's names and then the friend ends up not coming, does it matter since they're free anyway? Would it be a problem with the reservation to remove the name at check in?