Headout scam
Hi all,
I went recently to Pompeii and with my pre-booked tickets from Headout. I saw this plan: Pompeii + Vesuvius for 60€ and decided to take it as a quick decision (stressing time and I wanted to finish the holiday organisation soon. I see that more comparison would have saved me from some trouble).
When the day came, I arrived at Pompeii train station and went to the Pompeii entrance just to discover that I didn't have a ticket but a voucher to change for a ticket. This had to be done in an office +20min walking from there.
When I arrived at the office, they gave me 2 tickets with a total value of 31€... When I complained about the 60€ I paid, they told me that Headout had this commission and couldn't be cancelled.
Not to mention, the Vesuvius ticket had no transport and they offered me a private offer to go there, hiding the possibility of a public transport.
I complained through the customer support but they deny me any kind of reimbursement as everything was "clearly stated" at the moment of buying the tickets and that they are not obliged to sell it at the minimum price....
I just want to express my rage against this company and advise against using it at all.