r/seatgeek

Hi!

Wanting to buy one ticket for Chicago Day 2 (8/28) vip with soundcheck. Thanks!

I bought tickets from seatgeek cause I had missed the window to get steve lacy tickets from ticketmaster. At the time I thought seatgeek was reputable because it was a familiar name and was listed as a legit website, but upon further reading it seems a little fishy. I got an email saying my tickets are ready and when I viewed my tickets it brings me to a website called safeticketsdelivery with a countdown to the day of the concert and that my tickets will actually be ready then. Should I be concerned about this? I’m kinda really nervous..

I tried getting rid of my tickets through a Facebook group and just want others to be warned of doing it this way. The admins are scam artists and asked for fees to get rid of the tickets and kept asking for more. Some of the fees were disguised as security deposits...I have lost a lot money now and still need to get rid of my floor tickets for Saturday's show in Toronto :/

Please report the group and all the fake admins in the group please:

https://www.facebook.com/share/g/1BtJmknUqn/

Day before game, bought three tickets 100 level, 20 rows up, on sideline near basket ($800 total). Day of game get email at 11 am that tickets are ready and I should receive an email soon. Event starts at 5 pm, gate opens at 3:30 pm. We want to get in as soon as gate opens to get autographs. Take two hour drive to arena.

At 1 pm reach out to SeatGeek as haven’t got email for tickets. Talk through chat and phone and they keep saying they are talking to the sellers. Fast forward to 3 pm. Still talking to sellers. Explain I want to get in at 3:30 and just want to get different tickets as I can’t understand how it can take two hours to talk to sellers.

Pay $40 to park near arena and go to gate at 3:15. On with SeatGeek the whole time. For the next hour every 3 minutes they come back on the phone and say they are still getting approval to get me different tickets. Standing at gate in 95 degree weather and watching people pass into the arena.

Finally we head back to the car while I’m still on the phone. SeatGeek then gets approval and offers 200 level tickets as a replacement. Tell them those are worse tickets and give me my money back. They refund and give me a 20% off coupon for next time.

A few questions. 1. Other than using SeatGeek, what could I have done differently? 2. Why did SeatGeek give the sellers so much time to deliver the tickets? 3. Is there any website I can use where the tickets get transferred immediately upon purchase?

Here's a fun story:

1. Bought concert tickets six months ago as a gift for my wife

2. Couldn't transfer the seats to her because - evidently - SeatGeek was just reselling ticketmaster tickets?

3. Couldn't find a phone number anywhere on their site or in their app to ask questions

4. The day of the event, my wife presented the tickets using the "share" link I was told to send her, and the venue couldn't scan them!

5. Opened a support ticket same day via the app and the stupid chat system, and after doing an hours worth of work, I find out today that I can f*** right off. The event took place, and I got the tickets, so the rest is my problem.

Unbelievable. The tickets couldn't be scanned because Seatgeek's technology is a clown show, and that's my fault.

Anyone else been robbed by Seatgeek? I think it's a scam company based on this experience.

I bought a ticket for an Olivia Dean concert through SeatGeek. The seller transferred the ticket to me through AXS, and it appeared normally in my AXS account.

When I arrived at the venue, I was still able to pull up the ticket and QR code. However, when venue staff tried to scan it, it wouldn’t work. They refreshed the ticket, and it suddenly disappeared from my AXS account. I was denied entry with the original ticket and had to purchase another ticket directly from a fellow concertgoer in order to attend the concert.

I contacted SeatGeek about the issue on July 19 and submitted the requested documentation for my claim, including the receipt for the additional ticket I purchased from the concertgoer.

I also contacted AXS directly to find out what happened to the original ticket. AXS later confirmed to me in writing that the seller canceled the ticket. I provided that documentation to SeatGeek as well.
It is now August 15, 27 days after I first contacted SeatGeek, and I still don’t have a resolution. I’ve now gone back and forth with four different SeatGeek representatives and have submitted everything they’ve asked for.

I even asked for the case to be escalated in hopes of finally getting a resolution, and today, I was asked to provide the receipt for my replacement ticket again, even though I had already submitted it on July 19, the same day I first contacted them.

At this point, I’m getting extremely frustrated because I’ve provided SeatGeek with everything they’ve asked for, including written confirmation from AXS that the seller canceled the ticket yet I feel like we’re going in circles. I was denied entry with the ticket, had to purchase a replacement ticket, and AXS has since confirmed in writing that the seller canceled the original ticket.

Has anyone dealt with a similar SeatGeek Buyer Guarantee claim, especially involving a ticket transferred through AXS that was later canceled by the seller? How long did it take to get a resolution or refund, and was there anything specific you did that finally got SeatGeek to resolve it?

I was told by them I would recoeve payment 24 hours after the event. Then they said it will be 48 hours. now, we are of course after 48 hours and I still haven’t been paid.

I bought a ticket on Seatgeek for the Daniel Caesar concert on July 24th, 2026. I received my ticket the same day that I bought it, a month or so before, so I did not think there would be any issue.

However, once I got to the venue, I was denied entry and sent to the box office. Once I got to the box office, I had to wait over 30 minutes just for them to tell me that my ticket had already been scanned and that is why it was not working. They even provided me with a physical ticket to try scanning (still did not work) followed by a note signed by the director of the box office stating that the ticket had already been scanned. I reached out to Seatgeek support IMMEDIATELY and provided them with all of this information as well as the photo of the note.

I had to go back and forth with them for over a week providing all the necessary details MULTIPLE times until they finally told me my case was being reviewed and I would receive a resolution in 5 business days. However, it has now been over 3 weeks with no response from support, despite me following up via email 3+ times and waiting on hold for hours on the phone.

Unfortunately, this seems to be a common occurrence with Seatgeek support where users get ghosted can only reach a resolution via Reddit so hopefully Seatgeek will see this and do the right thing! DO BETTER!

I bought tame impala tickets on seat geek which turned out to be fake. I had to buy new tickets. After fighting with customer service I finally got them to send a refund, but I bought with a debit card and a bank account which I no longer own. Seat geek refuses to give me a refund in any way that isn’t back to the bank account and my bank is refusing to help me since I don’t have the account anymore. No clue as to what I should do

I bought tickets over a week ago for a specific event. When I bought the tickets, I couldn’t view them since I was still waiting on the seller. In the past, I have had generally good experiences with seatgeek so I trust the buying experience. Usually, I open the tickets when I get them on the email or open them a few hours before the event. I’ve never had any problems, but this time when I opened them, I saw that they were for a different event, not the one I bought for. I immediately notified seatgeek, and got started with an email help ticket. They said they were looking into it, but repeated attempts to get status on this over email and in the app have lead to a deafening silence. I’m afraid I will never hear back or get any refund.

Their guarantee says:
“
We provide a guarantee that tickets are delivered on time, provide valid entry, and match your order. In the case they are not, we’ll make it right with comparable or better tickets, or when replacement tickets aren’t available, a refund.
“
I fall clearly under this, since SeatGeek should be able to programmatically/automatically scan the images of the ticket and know ahead of time that the ticket I was given was for the wrong event. It shouldn’t be the buyer that is figuring this out!

What is one to do in a case like this?

I guess I could wait, but I feel like a week is more than enough time for them to get to the bottom of this and issue me a refund. At the very least they could at least get back to me. I wasted a fair amount of money around this because I paid for travel, hotel, and other expenses just to get to the event that I couldn’t even attend.

Hi there! Me and my friend bought tickets to BTS for the Sunday August 16th show at AT&T in Arlington. We got tickets resale through stub hub which had instant transfer to seat geek. We have the tickets and they say “claimed” by us, but the barcode isn’t showing at the moment. It says “The ticket will be available in time for the event.” I am unable to add it to my apple wallet as far as I can tell. How do I know if it’s going to be able to be used at the concert? If it’s “claimed” by us, does that mean they will work at the show? We got the tickets about 3 months ago, and I’m pretty sure I could see the whole ticket previously. I’m just confused. Any help would be greatly appreciated!

Hello! I’m in need of two bts day 2 tickets for arlington, even nosebleeds are fine ! Me and my friends budgets are pretty low around 120. If anyone has anything let me know!

My tickets were marked as delivered but I never received them at the show I tried calling customer support they disconnected me and then emailed me saying the tickets were delivered and there wasn’t anything they could do

I missed a concert I was really looking forward to, ended up crying at the gates and I’m pissed, how can I get my money back

Looking and feeling like an idiot rn

Or is it only through SeatGeek? I am trying to buy tickets but the seller says they transferred it through Ticketmaster