r/shopify_geeks

Shopify Customers Keep Asking Questions That Are Already Answered on My Store

am running into a problems with customer questions on my Shopify store. the answers are already somewhere on the site, but customers still ask about things like sizing, shipping, product differences, compatibility, and returns because finding the right information takes too much effort. It’s getting harder to keep everything consistent when products, promotions, and policies change. Has anyone else dealt with this, and what did you do to make it easier for customers to get answers without adding more work for support?

reddit.com
u/Creative_Whereas_614 — 19 hours ago

Meta Ads or Shopify Ads for a New Business?

I have already started a small business on Shopify. Actually, I don’t know which one is better for advertising: Meta Ads or Shopify Ads.
It seems like Shopify takes more money when a product is sold, while Meta Ads may take more time to improve the conversion rate. That means I may need to spend more money, and sales are not guaranteed.
I’m on the fence and a little confused about which option is better for a new business. What would you recommend as a starting point?

reddit.com
u/HasimPulat — 2 days ago
▲ 269 r/shopify_geeks+41 crossposts

Trump Threatens 100% Tariffs on Countries That Tax American Tech Companies. Will It Actually Work This Time?

Just as US-EU trade tensions seemed to be cooling, a new flashpoint has arrived.

Trump has threatened a 100% tariff on any country imposing a digital services tax on American companies, and made clear it would supersede any existing trade agreements. This comes less than two weeks after the EU approved a deal designed to cut tariffs on US goods.

The tactic has worked before. Canada repealed its 3% digital services tax after a similar ultimatum to keep trade negotiations alive.

But the EU is a different beast. France already has a DST in place and has previously said it won't bow to US pressure. Germany and Belgium are planning their own versions. The core disagreement, whether large American tech companies pay enough tax on European revenue, has been running for years with no resolution in sight.

For ecommerce sellers operating across borders, this isn't abstract. A 100% tariff on goods from major EU trading partners means higher sourcing costs, more expensive imports, and consumers on both sides paying more for everything.

A few things worth discussing:

Do you think EU countries will back down the way Canada did, or is this a different situation entirely? If these tariffs do go into effect, which product categories do you think get hit hardest?

Want more ecommerce news like this? Subscribe to our weekly newsletter at https://ecomwatchnews.substack.com/ where we cover everything you need to stay ahead in the ecommerce space.

u/EcomWatch — 5 days ago

Sound familiar? 😅

Nobody sees it.

You post again.

Still nothing.

Sound familiar? 😅

Here's what most businesses in Pakistan get wrong about digital marketing:

❌ They post without a strategy.

❌ They boost random posts with no targeting.

❌ They measure likes instead of leads.

The businesses that actually grow online?

They treat every post like a sales asset. 📈

That's what I build for my clients.

Not just content. A system that converts.

💬 What's your biggest struggle with digital marketing right now?

Drop it in the comments I read every single one.

reddit.com
u/Ok-Cod-2160 — 2 days ago
▲ 3 r/shopify_geeks+1 crossposts

Looking for advice on opening authorized B2B wholesale accounts for premium diecast (Mini GT, AUTOart, Kyosho, Almost Real, Inno64)

Hey everyone,

I am in the process of setting up a dedicated online hobby store focusing strictly on authentic, premium-tier diecast models (specifically 1:64 and 1:18 scales like Mini GT, AUTOart, Kyosho, Almost Real, and Inno64).

Because we strictly want to avoid gray-market liquidators and third-party markup, our goal is to establish direct accounts with official master distributors (like CLDC / Gateway Global networks) to handle quarterly pre-orders and master carton allocations.

For anyone here who runs a hobby shop or manages an e-commerce store in this space:

  1. How was your experience opening your first B2B wholesale accounts with these regional distributors?
  2. Do master distributors usually require established storefront history, or are they open to new businesses if you meet their master carton MOQs upfront?
  3. Are there specific regional trade channels or distributor reps for China/HK you would recommend reaching out to first?

Any insight, advice on navigating early allocation sheets, or tips from experienced retailers would be greatly appreciated!

Thanks in advance!

reddit.com
u/PristineSet4767 — 4 days ago

What’s one Shopify feature you think every new store owner should understand?

For those who have already launched a Shopify store, what’s one thing you wish you had known before getting started?

It could be about marketing, product pages, SEO, customer acquisition, store design, or anything else.

I’m interested in hearing real experiences from store owners and learning what actually made a difference.

reddit.com
u/0911emmanuel — 5 days ago
▲ 4 r/shopify_geeks+1 crossposts

New Clothing Store

Hey I’ve been building a clothing brand.

Still a lot of work to go through so I’d appreciate any feedback or if anything stands out feel free to grab it https://theabsurdchoice.com

u/Admin Marouane RHAFL

u/AdMaleficent4651 — 5 days ago
▲ 7 r/shopify_geeks+3 crossposts

Looking for assistance AND/OR willing to share my experience!

Building a dropshipping store solo — looking for people to swap notes with. Been at this for around 6 weeks, finally doing my first post here on reddit.

Short version:
• Sweden-based, Shopify + CJ Dropshipping
• Niche: cozy/winter products
• Doing everything myself — content, ads, store setup, the lot
• Launching soon (i hope)

Would love input on:
• Timing a seasonal launch
• Niche store vs single-product store
• AI-generated model shots for ads

Would love to share what I’ve learned. And learn from you guys. Comment or DM and we can link and share ideas? 🏆

reddit.com
u/PerfectTap9962 — 6 days ago
▲ 3 r/shopify_geeks+1 crossposts

How are you handling Shopify sales data after exporting it to CSV?

I'm working with Shopify sales exports and trying to understand something technically.

When you export your Shopify data to CSV, what's the best way to structure and analyze it if you want to calculate things like:

  • Revenue by product
  • Revenue by month
  • Average order value
  • Best-selling products
  • Customer/order trends

I'm currently doing some of this outside Shopify and finding that the exported data can require quite a bit of cleaning before it's useful.

Is there a recommended Shopify report/export structure or workflow for doing this efficiently?

I'm particularly interested in how people handle this once the store has a larger number of orders.

reddit.com
u/New_Pay3669 — 7 days ago
▲ 4 r/shopify_geeks+1 crossposts

Shopify India merchants — how did you solve checkout currency not matching customer’s geo-location?

Running a Shopify store registered in India, selling internationally (currently expanding into AUS/UK/US). Hit a wall that seems to be a known limitation: Shopify Payments for Indian merchants locks checkout to a single store currency. Shopify Markets lets me display prices in the customer’s local currency, but at actual checkout it converts back to INR (or whatever the store currency is) — so an Australian customer sees AUD pricing on the product page but pays in a currency their bank then converts, often with a confusing or inflated amount on their statement.

I’ve looked into a few workarounds:

**•**	Third-party currency conversion/geo-locator apps (e.g. Orbe) — seem to be partial patches, not a real fix  
**•**	Connecting Stripe as a secondary gateway — turns out Stripe is invite-only for Indian businesses, so that’s not readily available  
**•**	Multi-currency via Shopify Markets — display-only for Indian merchants unless the underlying payment provider supports true multi-currency settlement, which Shopify Payments India doesn’t

For those of you running Indian-registered Shopify stores with international customers: how did you actually solve this? Specifically looking for:

**1.**	Any payment gateway that lets Indian merchants settle in multiple currencies at actual checkout (not just display)  
**2.**	Whether anyone’s had success getting a Stripe India invite, and how long that took  
**3.**	Whether anyone ended up migrating off Shopify entirely because of this, and if so, what you moved to

Appreciate any real-world experience — trying to figure out if there’s a Shopify-native fix before we commit to a bigger platform change.

reddit.com
u/Fast-Magazine-3331 — 6 days ago
▲ 3 r/shopify_geeks+1 crossposts

What’s the biggest challenge with your Shopify store right now? A store can have great products and still struggle to turn visitors into customers. I’d love to hear from Shopify store owners — which area is giving you the most trouble? 1. Getting more traffic 2. Converting visitors into customers

u/0911emmanuel — 6 days ago
▲ 5 r/shopify_geeks+1 crossposts

Thinking about starting dropshipping, is Shopify the best platform for it ?

I am thinking about trying dropshipping and Shopify is probably the platform I would start with. I am wondering if I am making the right choice.

For people who have actually used Shopify for their store do you still recommend Shopify? Have you tried alternatives like WooCommerce or BigCommerce. Found them better than Shopify?

Has anyone switched away from Shopify and ended up wishing they had not switched away, from Shopify?

reddit.com
u/hannahb_23 — 10 days ago
▲ 3 r/shopify_geeks+1 crossposts

Ecom Founder Community

I started a Discord server yesterday called The Ecom Collective because I realised how lonely building an ecommerce business can be.

Most of my friends aren't in ecommerce, so when something goes really well (or really badly), there aren't many people who genuinely understand what you're talking about.

The idea is simple. A place for ecommerce founders to:

• Discuss ideas and strategies.
• Share wins and failures.
• Ask for help when you're stuck.
• Learn from people at different stages of the journey.
• Make building a business feel a little less lonely.

Whether you're just getting your first sales or doing six or seven figures, everyone is welcome as long as they're happy to contribute and help others.

If that sounds like something you'd enjoy being part of, let me know and I'll send you an invite.

reddit.com
u/NoNeedleworker8427 — 12 days ago
▲ 7 r/shopify_geeks+3 crossposts

Shopify Support tools: Is anyone else's support software cost scaling faster than their order volume? How much are you actually paying for AI support once you add up all the fees?

So based on all I have seen and from experience, Most AI support tools price on some version of per-resolution, per-seat, or credit pools. Looks fine on the pricing page. Then order volume goes up, support conversations go up with it, and the bill goes up faster than either. A few tools even double-bill, the automated resolution counts as a normal ticket AND gets a separate AI fee on top of it. Nobody explains that upfront, you find it on the invoice.

For the last 7 years I've worked support and CX across ecommerce and SaaS, most of it Shopify-specific. I did a stint at Replo (YC S21), worked on a Shopify compliance app, and spent a long stretch at an agency managing support across roughly 60 enterprise Shopify stores at once. Different brands, different products, same recurring problem: every AI support tool I touched got more expensive the better it worked. Per resolution, per ticket, stacked on top of whatever the base plan already cost. Automate more of your support, get billed more for the automation. That always felt backwards to me, and I watched it hit real stores' margins during their busiest months, which is exactly when they needed the automation most.

The other thing that bugged me: a lot of these tools answer questions and stop there. Someone asks about a refund, gets pointed at a policy page, still has to email you anyway. The actual time-consuming part of support, changing an address, processing a return, applying a discount, still lands on you.

So i am genuinely curious: what are you all actually paying once you count every fee, and does it scale with volume the way the sticker price suggested it would


Disclosure: I'm the founder, posting this directly rather than through a marketing account. Arbyn is an AI agent for Shopify stores that handles support and sells on your storefront. The difference from most "AI chatbot" apps: it doesn't just answer questions, it executes real Shopify actions.

What it actually does:

Live order status lookups Refunds, cancellations, discounts, gift cards, reship, and returns, approval-gated, you get a one-tap approval, then it runs the actual Shopify mutation itself

Sells on your storefront: product recommendations, upsells, live chat sales assist

Learns your store's voice over its first 50 convers

https://apps.shopify.com/arbyn. If you also support multiple clients on shopify I'd like to speak to you as well

u/decentBab — 13 days ago

Optimised Shopify listing in minutes not hours ?

Genuinely want to know what exactly hurts the most? Time consumed on listing or the opportunity cost attached to inffective seo listing ?

reddit.com
u/Aggravating-Pipe-991 — 12 days ago
▲ 3 r/shopify_geeks+1 crossposts

All products show "Sold out" even with inventory available – Product JSON returns "available": false

Hi everyone,

I'm stuck with a very strange Shopify issue.

All products in my store suddenly show "Sold out" and the Add to Cart button is disabled.

Here's what I've already checked:

- Store plan: Basic Shopify

- Product status: Active

- Published to Online Store

- Inventory tracked: ON

- Available inventory: 200+ units

- Inventory managed by: Shopify

- Fulfillment location is active and "Use inventory at this location to fulfill online orders" is enabled

- Shipping profile is configured

- Same problem happens in my custom theme AND in the default Dawn theme

- No inventory apps (AutoDS, DSers, etc.)

- No recent app installations

The strange part is that the product JSON returns:

```json

"available": false

u/Pavlo2012 — 14 days ago

🎉 70,000 Subscribers! Thank You! 🙏

Today is a milestone I'll never forget.

My YouTube channel has officially crossed 70,000 subscribers! 🚀

To every single person who watched a video, subscribed, liked, commented, shared my content, or supported my journey—thank you from the bottom of my heart. Your trust and encouragement inspire me to keep creating valuable content every week.

When I started this journey, my mission was simple: help entrepreneurs grow their businesses through SEO, AI, Shopify, eCommerce, and digital marketing. Seeing tens of thousands of people join this mission is truly humbling.

But we're just getting started.

🎯 Next goal: 100,000 subscribers.

I want to reach even more entrepreneurs around the world, share practical knowledge, and help as many people as possible build successful businesses and achieve financial freedom.

If my content has helped you in any way, I'd love your support:

  • Subscribe if you haven't already.
  • Share my videos with fellow entrepreneurs.
  • Leave a comment telling me what you'd like to learn next.

The best is yet to come.

Thank you for believing in me. Let's make the journey to 100K together! 💙

Marouane RHAFLI 🚀

u/marouane_rhafli — 14 days ago