r/shopify_geeks

We’re already thinking through Black Friday spend and the part that worries me isn’t setting a bigger budget it’s what happens once everything is live and Meta Google and a bunch of creatives are all spending at the same time so something can look great for half a day get more budget, then fall off while another campaign that’s bringing in better customers barely gets room to move. Trying to be more careful with pacing this year instead of treating the whole budget like money that needs to be spent no matter what keep some back, watch profitability and customer quality alongside ROAS then move more into what’s holding up as the week develops. Feels like Black Friday budget management is becoming more about knowing when not to spend than finding ways to spend faster.

Hey everyone, I’m dealing with a bizarre Shopify Payments issue that has completely stumped tier-2 support, and I’m hoping someone here has run into this specific backend glitch.

The Setup:

• Store is set up under my personal identity (US-based account details, personal tax info/SSN).
• Everything is 100% verified and active: ID, personal information, bank payout details—no banners, no holds, no verification requests pending.
• Running live ads with decent traffic, but after 3 days of heavy abandoned checkouts and 0 orders, I decided to test the checkout myself.

The Bug:

Whenever anyone tries to place an order, the "Pay now" button momentarily shows "processing" and immediately throws the generic error:

>"There was an issue processing your payment. Try again or use a different payment method."

Here is why this is completely abnormal:

• Zero Bank Contact: No authorization attempts, no fraud alerts, and no declined notifications on the issuing bank side. The charge request is never even hitting the card network.
• Fails Across Multiple Real Cards: Tested with a personal Mastercard, a secondary Visa, and had an outside friend try from their device. Same instant failure.
• Test Mode is Also Broken: I toggled on Shopify Payments Test Mode and used the standard 4242 test card. It fails instantly with the exact same error banner.
• The Logs Are Blank: In the store admin's abandoned checkout/order logs, the gateway response is literally just a blank processing_error. No decline codes, no AVS mismatch, no "do not honor"—just an empty error state.

Support Interaction:

I contacted Shopify support. The advisor looked at my account, confirmed everything was completely active and healthy on my side, and seemed skeptical at first. She then attempted a live $2 test charge herself and hit the exact same wall.

She escalated the session to two internal Shopify specialists; neither could find any trigger, block, or misconfiguration on the store. They ended up escalating the ticket directly to Stripe/backend banking partners, stating they have zero visibility into why the gateway is terminating requests before execution.

Has anyone experienced this specific invisible processing_error loop on a US individual account? Did Stripe actually resolve it on the backend, or is the merchant account permanently glitched? Any insight or workarounds while waiting on the escalation queue would be hugely appreciated.

I’m in a high abandon cart business. I sell my frozen beef from my cattle online with Shopify. Also do local pickup. Local pickup is working great obviously.

Problem is shipping is expensive (19.99/box). I can see the cart abandonment right at checkout.

I have tried the following: Hide shipping in the price. I feel like people are on to this.

Discounted shipping. Spend so much get some off. No one cared.

I ship UPS 1-2 day. I’m trying start shipping mostly in my home state of Ohio. Shipping everywhere runs $35. Unless I eat the shipping people bounce.

I just want to make sure I’m not missing something that I could be doing.

I don't know if this is the place to ask but here goes...

I currently use Wix for my eCommerce platform. I've used it for forever and it's really visual and pretty intuitive, however I think that a Shopify website gives me better options e.g. I want a pick 'n' mix function that Wix don't offer so I can't accurately do this as it complicates stock levels.

I want to start from scratch with Shopify. No themes as I have all my own logos, colours and fonts etc. I've had a quick play about and it made my brain dribble out my ear! 😅 It's no way near as visual as Wix, however, I refuse to be defeated! To start with, I couldn't afford a developer unless I sold my kidney (and I only have one good one left!) and, more to the point, I want to learn so I can get it exactly how I want it and be able to update as and when needed.

Where do I even start? Reading stuff is a no from me. I have raging ADHD and I learnt through copying and doing, so I've put a plea out on my personal Facebook to see if anyone I know would sit with me for a bit, either in person or virtually, while I grasp the basics but if that fails I need to find a course or something that I can faff about under some direction. Unlike Shopify, Wix is free to design until you publish, so I don't want to take too long doing my new website or the cost is going to get ridiculous!

So yeah, any help on where to start would be much appreciated! Thank you 🫶🏻

Hi,

Pretty new to the game, just created my first post purchase upsell flow.

From what I understand, the only way the customer ever sees the upsell is if they paid using manual credit card details (Not Apple pay, Google pay, Shoppay, Paypal)

I haven't had enough traffic to understand what would be the effect on offer's exposure rate, but I feel like less than 10% of customer will see it.

Is there a way around it?
Post purchase should be "free" aov increase, it's a waste to not be able to have more costumers even see the post purchase offer.

Would appreciate any input boys. Thanks!

I've gone through the tutorials enough to set up markets, locations, catalog, etc.

What I am trying to do is duplicate listings to make it so different product types will have different costs. Like, notebooks be 6$ for WS and 10$ for everyone else. But I only want the company to be able to see that location/market/catalog and not everyone else.

Is this possible?

Hey im building a shopify website for a client who has small business D2C product, im looking for a smooth and efficient payment gateway. Pls help me with suggestions.