r/subway

So I was at the subway with my brother and I dropped my food on accident and they’re telling me I have to repay for it because it’s out of the inventory but I accidentally dropped it. That’s why I don’t understand why they didn’t remake me a new one. I am very upset and they also made me eat the subway on the floor and made us clean the food up .

Edit: Apparently I just suffered an HR violation

Today I had an incident with a customer. This lady walks in and asks for the meal of the day. By default it is $6.99 for a 6 inch sandwich. I then go to the meats and breads and asks the same questions I’ve asked people for months. “Do you want a footlong or a 6 inch. What kind of bread. What kind of cheese. Is it toasted?”.

She asks for a whole. I say footlong and she agrees. I make the sandwich and asks those questions. I then move to the vegetable part and she hasn’t said any objections or anything wrong. I finish up the sandwich and at the register she asks why the price is $10.99 instead of $6.99. I say it’s because she ordered a footlong. And she argues it’s not what she ordered. She ordered the meal of the day which was $6.99. I then repeat that she made it a footlong which makes it $10.99. She is making a fuss about it and my manager tries to intervene. He offers to take the chips and drink off and pay the $2 extra cost in making it a footlong. She says she still wants the footlong with chips and a drink for the price of a 6 inch. My manager says he can’t do that and she leaves. Now my manager has me pay for the now $8 dollar sandwich. Furthermore he is upset that I didn’t ask enough questions to confirm she wanted a footlong. He says that because it is a meal of the day it is $6.99 and if they want to make it a footlong it’s a $3 extra and I’m supposed to tell them that. I’ve never had to do this for months. the only reason this is brought up is because this customer was stupid. It even says on the menu which she was looking at that to make it a footlong it’s a +3 dollars.

I’m now down $8 from my own pocket and I got lectured by my manager.

In the lecture he doesn’t directly say it but implies that I should start profiling entire groups of people (mainly the elderly).

Am I in the wrong for this. I’ve never had any issues with the way I’ve been making sandwiches for weeks now and only now is there an apparent flaw with how I work.

I’ve had this subway account for years, i’ve gotten birthday rewards on the app before. My birthday was yesterday and there still is no birthday reward. Can stores opt out on giving the reward or something? What’s going on here?

Just finished my last subway sandwich. My usual go-to is a footlong cold-cut combo. First off, I can never order under my profile in the app because it says that sub club is not available in Canada…and makes me order as a guest. This makes no sense?

Now for the price, a foot-long cold cut combo is now $11.99 cad. That’s a three dollar increase from the last time I ordered. Then, the quality was shit. minimal meat and crappy quality produce. Just a generally bad sandwich.

Is this the case for locations all over?

Does anyone know where i can find the rules about subway offering drive thru? Our management is wanting to have us use the drive thru for mobile orders only but i cant find the training video for it in SubU...does anyone have any screenshots/screenrecording or any direction as to where i could find it?