r/taobao

▲ 1 r/taobao

Got sent obviously wrong item, leaving mainland in 3 days, what to do?

I bought an item worth 550rmb. The item that was shipped was obviously a different model than what was on the listing, though at first glance looks similar. I submitted a complaint to taobao support for fraudulent shipment with pictures showing the exact differences between the item and the listing. The one that was sent matches other listings that go for about 300rmb, so they sent me an item of lower value.

I'm not sure how this will go with me leaving the mainland. The complaint will be addressed in 24 hours, but I leave around 60 hours from now. What happens if they say I need to return the item after I'm no longer able to do so? Will the seller be responsible for shipment back to the mainland from overseas? I'd prefer to keep the item, since I won't be able to receive a new one in time before I leave and I don't think it's worth purchasing it with overseas shipping. I just want a full refund. Is that possible? Or should I just accept no reason return/refund and not risk the no return refund getting denied?

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u/weaboogirlfriend — 8 hours ago
▲ 1 r/taobao

How to track PHCNP packages from Taobao? (For Filipino Buyers)

Taobao seems to have changed its courier service. I have two packages on the way, and instead of J&T, it appears they are now using a different local courier because the tracking number now starts with PHCNP instead of JT. I searched online and it says it might be PhilPost, but when I try to track it on their website, the tracking number cannot be found. Please help, I just want to monitor the arrival status of the packages. Thanks

reddit.com
u/Impossible_Dig7628 — 19 hours ago
▲ 2 r/taobao

Confirm if this is the correct price? ¥105.00 = $15.41?

I don't believe it since it seems very cheap. However, I read that Taobao uses Chinese Yuan and so when I convert it to USD, it looks very cheap. Especially because I found the same item on Aliexpress for ~$129.00

u/NotQuestionableUser — 2 days ago
▲ 3 r/taobao

Prices 618 sale any experience?

Pre 618 sale just started and i was wondering if anyone had experience before with last year or prior years. Is this the final price or will they lower the price more in June??

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u/Ayiana11 — 1 day ago
▲ 5 r/taobao

next steps?

just received this message from taobao, should i give up and make a new account and try to link the new account with alipay? should i keep trying to reach customer service to be able to gain access to my account?

u/crystalredss — 1 day ago
▲ 0 r/taobao

Cainiao app showing different warehouse address than Taobao

Was using taobao's built in cainiao and shipped all my stuff there. Had a problem and could only contact cainiao support through their app, so I downloaded the app and it shows a different warehouse address than the taobao app.

Is there a way to change the warehouse address or does it even matter?

reddit.com
u/FappyMVP — 2 days ago
▲ 2 r/taobao

Are these good quality for Taobao shoes?

A lot of the reviews seem to be happy, but are these any better than just buying heels here in the west? Or are these a step up to typical fast fashion? In terms of quality, feel etc

Are these worth it or should I just buy from more local shops for the same price range?

It’s my first time on taobao so I’m not sure of the difference/how to spot good items and if they are worth it for the price

Don’t mind the last pic, I just traced from the reseller to the original.

u/krida_070 — 3 days ago
▲ 0 r/taobao

Buying on Taobao and how to know if somthing is too good to be true? also got a warning?

This is the first time i want to buy on taobao and i am abit confused.

it shows the discount price of being 41.6 yuan ($8 aud) but i cant see the full price for the item. I cant find where to see shippiung price and times is (to australia).

also for some reason it said i was doing suspisious stuff and suspended some of my account functions when i did not do anything. the only thing i have running on the site is googles translate function. what can i do to fix this?

u/Efficient_Visual_910 — 3 days ago
▲ 3 r/taobao

How do i do this? (First time doing custom cosplay outfit)

How do i checkout without paying?

u/teasxrr — 3 days ago
▲ 4 r/taobao

What is the cheapest option for shipping?

I normally choose the first option but want to know what is the the difference between first and last option. I know both are sea freight option. I don’t mind the wait for my stuff to arrive. I usually order a few items z

u/Proper-Assignment451 — 3 days ago
▲ 1 r/taobao

Suggestions/Questions

Hello everyone,

It’s my first time traveling to China, so i decided to order some things off taobao, I created the taobao account using alipay, alipay was verified through passport, ordered 3 items, paid for them (delivery address set to hotel) everything went through fine, then suddenly i got hit with an account restriction even though alipay was verified through passport, talked with support they said would call me within 48H to verify,

I was able to get the facial recognition verification done. But the taobao still wouldn’t let me sign in. Guess i gotta wait for their call, was wondering if anyone had similar experiences and will i still get my items delivered?

u/IllLimit3720 — 3 days ago
▲ 6 r/taobao

Constantly being flagged and suspended

Ive done every form of verification, given my passport, my location, email, phone number, the whole alipay thing, every other verification known to man. But after just shopping and looking for a few mins it shows this and says im suspicious
My friends (in the same country/city as me) have no trouble like this at all, and have bought from taobao regularly
What more does it want from me? Im just a girl who wants to online shop why me bruh

u/Patient_Bridge_2995 — 5 days ago
▲ 1 r/taobao

Wont allow me to use / make accounts?

Hi! Im trying to get back into mt taobao account after getting a risk message, 1 tried passport renewal and didn't work since the US passport option is not available. 2 I tried making new accounts, but every time I do, it logs me out and sends a risk message. Everything was fine until untill this month! I love Taobao, so I was wondering if there could be a fix to this? I do have a brasil phone number and passport, so Im not sure if it has anything to do with me using US information

reddit.com
u/AdForsaken6342 — 4 days ago
▲ 3 r/taobao

Stuck in customs for a while is this normal?

This is my first time purchasing from Taobao and the status of my package hasn’t updated for a little over a week now. I bought 13 things (consisting of clothes) and selected air shipping in hopes that it would arrive by the end of May. I messaged one of the sellers and was notified that it was delayed in customs inspection while another said that large orders may affect the speed of the courier updating logistics information.

Does anybody know how long it usually takes to clear customs and if my package will arrive by the end of the month since I’m based in Canada? Thank you!!

u/Swimming_Store7193 — 5 days ago
▲ 5 r/taobao

Help with getting link of Xianyu listing 🙏🏻🙏🏻

hii everyone! I'm trying to purchase something from Xianyu through Superbuy but the item (see picture) can't be found in the Superbuy Xianyu search tab no matter what I type in :(( If someone with a Xianyu account could kindly help me get the link for this I'd be super super grateful as one of the items in the listing (it was originally listed as a set) has already been sold earlier today and this specific item is really hard to find so I'm kind of running out of time :')) thank you in advance guys!! 🙏🏻🫶🏻

(reposting here because the r/superbuy subreddit still hasn't approved my post and I'm scared someone else is going to buy it in the meantime 🥲🥲)

u/Similar_Magazine9491 — 6 days ago
▲ 2 r/taobao

Payment Question with a US Card

Do I select pay in USD or RMB at checkout? I tried researching and AI says to pay with RMB but some some redditors say to pay with USD, so I'm very confused. Thanks in advance!

reddit.com
u/sleeptilldecember — 5 days ago
▲ 17 r/taobao

Two shops selling the exact same set?

Nanfeng Gu and Momo Studio are selling the same modern hanfu set. I want to order from Momo Studio because they go up to a 2x and that’s what I need. I plan to use a shopping agent for easy returns if needed but is it really possible they’re selling the same set? Is this similar to how US boutiques or white labeling works?

I feel like it’s such a stupid question but I appreciate any help

u/NematodesAteMyHouse — 6 days ago
▲ 1 r/taobao

Has anyone ordered on rednote?

This prob doesn’t belong here but idk where else to post it. Has anyone ever successfully ordered off of rednote via 3rd party?

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u/valynntina__ — 5 days ago
▲ 0 r/taobao

What is this?

I tried to login to my Taobao account (I had used my passport for authentication weeks ago) and I do not know what to do with this?

Do they accept foreign passport or just Chinese ones (I had a Canadian passport)?

u/BulkySunny — 7 days ago
▲ 1 r/taobao

Refund

So i ordered from taobao but had accidentally put in the wrong address and canceled right away. Will they charge me anything for the requesting the refund process?

reddit.com
u/Main-Divide-8482 — 6 days ago