
Absolute Garbage AI chatbot that doesn't TrainingPeaks Product at all.
Incredibly frustrating. I would rather wait a few days for a human to answer than the piece crap AI support chatbot. In the calendar there is some basic filtering, but I was curious to see if my endurance runs have been under a certain pa:hr value without having to check each workout. Couldn't find it so I inquired about being able to filter workouts to see if it was possible. Got the response and they said no. Thats fine, but by sheer luck I opened dashboard and saw the workout comparison, and I was able to that exact thing. I didn't think much of it. I then seen that in the workout comparison the numbers for NGP and avg pace are way off and don't match what's given in the workout file on TP. So, I sent TP another message attached with screenshot of the data. Got another AI response, this was just blatantly wrong. It said pace was distance divided by time which is actually speed and claimed that NGP has small speed variations leading to weird time and ignored that avg pace was more or less the same time and if you took the time and divided by the distance you wouldn't get any of the numbers in the lap comparison. Got a response in seconds after I sent a reply, not answering anything that I said but did mention the avg pace is time divided by distance this time which was better.
I can't understand why TP would use an AI support bot when it can't even understand the product or know when it's wrong giving like avg pace. I don't even know if anything it said is true. I know I am getting odd numbers in workout comparison that don't reflect the workout files.