Roofing company’s “misrepresentation “ of charges-refused multiple requests for an invoice-rep says we owe what insurance approves not the jobs performed or materials use?
First estimate was $16100 had a double charge for drip edge —-then second issue was I questioned lack of dollar amount on contract and that roofing company gets all acv and rcv—since additional labor, debris removal siding, gutter damage approved is not in roofing company’s wheelhouse—roofing rep sent an email confirming insurance approved non roof damage line items roofing estimate went to 18000 and a credit of 2064 was added. After the roof was completed they submitted 24,500 but were denied charges…. A $500 tarp fee (fist appeared a week after install and passed off as the landscaping tarp when I asked the roofing company)was applied and all the non roof damages approved were absorbed into the roof and the roofing company asked for the final estimate of the insurance company to do backwards math taking a 4700 depreciation plus 12.18 out of pocket. I was refused an invoice four times and was told we pay on what our insurance company approves not on their materials and jobs they do.
They requested the balance due on June 11 and in the first 14 days of refusing invoices threaten to come get the check in a “couple days” sent and personally offensive lien threat email and called my husbands subordinate to tell him the referral fee wouldn’t be paid because we will not pay.
They have now filed a lien but it’s on the. 91st day. FYI— the original claim was damage to our roof and a pool both were initially denied then the roof was approved….13 day later the pool was approved and those funds were in the roof bucket for two minutes before placed in the seperate dwelling bucket so o believe the contract wording and their knowledge of these pool funds is what began the predatory behavior. Then only a month after install I have a popped nail🤦♀️
I’ve never used home insurance and I’ve never addressed a roof issue in the past so I had to figure it all out but with numbers that never at any point made any sense.