Got hired last month to do inbox and scheduling for an HVAC company. Now I'm rebuilding their website and the whole follow up system. Anyone else's role creep this fast?
Got picked up last month by a guy who runs an HVAC company. Monthly contract, mostly inbox, scheduling, chasing the people who hadn't paid. Normal stuff.
Couple of weeks in he mentioned his website and then changed the subject, which is usually a sign. So I had a look. Fourteen pages, every one of them with its own copy of the header, so changing the phone number meant editing fourteen files. Nobody ever had. It'd been wrong on there for two years and he had no idea.
Rest of it was the same story. Grey text on grey at about ten pixels, looks fine on a monitor, invisible on a phone in a van in daylight. Photos stretched to double their size and cropped so hard you lost a third of every one. And the book now button disappeared completely at certain window widths. Gone, not smaller.
Rebuilt the whole thing instead of writing him a proposal about it. Easier to argue with a document than a working site.
The bit I'm actually happy with is small. His whole trade runs on one number, the temperature drop across the coil, it's the first thing a tech measures when he walks in. So the homepage leads with that instead of another stock photo of a van.
Website was never really the problem though. It's the forty five minutes after someone rings and nobody rings back. That's what I'm building next. Missed call texts them back on its own, quote with no reply nudges on day three and day seven then shuts up, job finishes and the review request goes out while they still remember your name.
https://reddit.com/link/1vrjtwd/video/ushaivd1l3kh1/player
Happy to get into any of it. And if you run something local and that sounded a bit close to home, ask here or message me, I do custom CRM builds and AI integrations for this exact kind of setup.