this is prob a silly question but i need to ask because a Verizon representative is telling me i can do it but it doesn’t seem as if they know what they’re talking about.. I have a iPhone 16 plus on my account but it isn't paid off yet. I wanted to get rid of that line completely. Do i have to pay it off to do that or is it a way i can return it to Verizon and end the contract?
You know, because solving actual customer problems is...
I don’t normally post rants like this, but I have never experienced such utter incompetence and lack of respect from a company in my entire life. As a loyal, long-time Verizon customer with 5 active lines on my account, you would think my business is valued. Apparently not. I have been completely stripped of my primary phone number for the last 4 days because of a massive chain of errors by their own staff.
Here is the unbelievable story of what happens when you try to do something as simple as a standard eSIM transfer with Verizon Wireless:
Day 1: It all started when I tried to transfer my eSIM from my old device to a new one. The agent on the phone clearly didn’t know what they were doing. After over 2 hours of getting nowhere, he literally told me he was going to "trick the system" to make it work by reserving my number. When that failed, he promised he would call me back the next day at 1:00 PM to fix it. He completely lied and never called.
Day 2: I had to call back into the queue. The next agent looked at my account and explained that the first representative had completely messed up and accidentally suspended my phone number while trying to "trick the system." She promised me it would take 24 hours to reactivate, and swore she would call me back the next day at 4:00 PM to ensure it was working. Guess what? Another broken promise. No callback.
Day 3 & 4: I called again today out of pure frustration. Now, a third agent tells me the system is throwing a massive error code because of the suspension, and they have to request a "full investigation" for the second time. When I rightfully demanded to be transferred to a supervisor, the agent flat-out refused, telling me that supervisors "use the same system" and won't be able to help me anyway.
For four straight days, I have been left completely without a working phone number. Did any Verizon agent offer a temporary number or an interim solution while they scrambled to fix their own mistake? No. I actually had to go out of my way to Xfinity Mobile and pay out-of-pocket for a temporary line just to stay connected to the world. To make things worse, because my number is locked up in their system errors, I can’t even port my number out to a different carrier right now!
Here is the kicker: I have recorded the entire conversation with the last three Verizon agents. All three of them are on tape explicitly admitting that the first individual completely mishandled my account and wrongfully suspended my line.
Verizon, you have failed on every single level. Your customer service value and basic respect for loyal consumers is nonexistent.
If this isn't escalated to an executive supervisor and fixed immediately, these call recordings and a formal complaint are heading straight to the Federal Communications Commission (FCC) and the Better Bureau Bureau (BBB).
Please share this, especially if you are thinking about switching to Verizon! 🛑 Verizon
#Verizon #CustomerService #ConsumerRights #VerizonWireless #TechFail
Visiting for a few days and all I get is LTE. No 5g anywhere. Lenox and Stockbridge. Is this normal?
2 phones ported over from TMobile in the past 6 months with the promise of buyouts. Verizon is now refusing to honor deals
What are people doing with the 10+ spam calls received daily? Delete and report as spam doesn't do a damn thing to resolve the issue.
Hey everyone,
I’m dealing with an incredibly frustrating issue and could really use some expert eyes on this.
My home network keeps experiencing random drops where the internet goes completely out for exactly 3 to 5 seconds, and then immediately comes back on its own.
My Setup:
The Symptom:
Whenever these random drops happen, BOTH my hardwired desktop PC (ethernet is connected to the verizon router) and all wireless devices on the Deco Wi-Fi drop offline at the exact same millisecond. Because my PC bypasses the Decos entirely and goes straight to the Verizon hardware, this rules out the Deco mesh network as the culprit.
Since it affects the entire house simultaneously but only lasts a few seconds, it feels like a hardware negotiation glitch, an IP conflict, or an issue between the Verizon ONT box and the router.
What I've tried/verified so far:
Has anyone with a similar Verizon setup experienced these micro-drops? Are there specific settings in the Verizon gateway (like IPv6 bugs or network card checksum offloading conflicts) that I should change?
Any troubleshooting advice would be massively appreciated!
Both my fiance and I scored the Blaze Pizza drop on Wednesday, as well as the $5 Fanatics gift card on Friday. I also scored the drawstring backpack on Thursday.
We've had prepaid lines for 4+ years. My son has a gizmo watch he's just for 3 years. I was able to use the new Verizon family app after being forced to leave gizmo app. I had to factory reset my phone yesterday because of heating and constant restarting. I downloaded the Verizon family app and now I'm unable to log in. I've been with support now for 80+ minutes. They are claiming because I have a prepaid account and factory reset, im unable to get into the app bc I have a prepaid account.. What kind of absolute bull shit is this? My wife's phone is working fine, same prepaid plan, same Verizon family app and hers works.
So I ordered my phone from Verizon on Friday and it says 2 day shipping so I waited 2 days and nothing so I went on the phone with customer service and they said it’s ganna come the next day so I called the next day to let them know I wasn’t ganna be home but my Roomate can sign for me and if they can have ups call me when it’s there they said yes again nothing not even any updates from the ups number it’s now 7 days later I had to call off of work today and I waited sitting infront of the sun from 12pm to 3pm then Verizon called me saying that the driver told them 4:30 to 5 to come out side so I’m not waiting in the sun and told me I’ll get a month off my pay for my phone so I went inside and trusted there word it came at 4:00 instead so now I have to wait another day and I can’t call off of work again so I called to tell them how I was fine outside waiting but they told me to go inside and nothing there saying they went support to tell me this then they connected me to a higher up and as I started explaining my situation to the higher up the call went to were close now 7 days wasted over 10 hours on the phone for this 2 days delivery I’ve never been more stressed out in my life
I’ve been recently looking to switch service from metro to Verizon just for overall better service and after jumping through hoops both online and in store I finally get my order pushed through over the phone with a rep…nope not exactly well thanks to Verizon’s fraud team they are holding my order after asking me to submit my a form of ID and proof of address. Not only don’t they accept the forms I submitted to them the phone is also on back order that I ordered. This is honestly crazy! They don’t accept voter registration cards or bank statements only (utility bills, vehicle registration, cable bill or a current lease agreement I don’t have any. I’m currently staying with a family member and I didn’t know it would be such a nightmare just wanting to upgrade my phone with Verizon!! You guys should have better ID verification this is just ridiculous
I’m so sick and tired of talking to Verizon “customer service” who cannot even put in accurate notes.
I have spent hours of my time speaking to reps over the last 6 months and several broken promises by Verizon to say my account is up to date with payment only to keep receive bills for a service that was cancelled December 18, 2025. I paid off all devices and even paid an extra bill that shouldn’t have happened. The rep I spoke with in Dec 18 said I just needed to pay off the device for $22.94 which I did. Come January 28 I made another payment just to get them off my back although I do not think I should’ve paid anything when they said it was a zero balance. They agreed in the December call that the tablet had not been used so they will waive those usage fees. Thought all was great but I was so wrong! March 2026 I get ANOTHER bill for a service I requested to be cancelled back in December of 2025!!!! So I get on the phone again with customer service - can’t even get into the Verizon account because it’s a cancelled and closed service - only to have to deal with some prick that is not help. Actually he was USELESS, only adding to my frustration and wasting even more of my time. Once again I am told it’s all taken care of. Cool, great. Well April 2026 rolls around and another freaking bill notice and I talk to a gentleman who seemed much more helpful. Gave me a confirmation code for verification of cancelled services and that the account is not delinquent…. Here we are mid-June and I got a credit ding for Verizon.
I paid my due amount for even the month after requested cancellation as they bill a month behind but they continued to charge me for services I was not even getting. To top it off the dimwit that I had the first call with put my cancel request as 2/18/26 and not 12/18/25…. Am I the problem? I think Verizon and their crap customer service is the problem. They lack the ability to problem solve and retain customer satisfaction. Honestly will never do business with Verizon nor would I recommend them to anyone because of this horrible experience. No wonder everyone is switch carriers - expensive and horrible customer service is a bad mix. Now I’d like Verizon to removed their delinquency claim from my credit report and acknowledge they are in the wrong. But also happy to report them to the FCC 😘
What are your thoughts on if the new Simplicity plans are worth switching to if you’re an existing customer?