I have been asked to download a bunch of videos and then repost them to youtube. But some don't have the option to download. Is there a way around this?
I’ve seen a few people recently having trouble getting responses from customer support, so I put together a guide to help you get things fixed as fast as possible:
Support responses will always arrive by EMAIL
This is the case even if you ask in the ticket to be contacted another way. To keep things moving quickly the support team communicates across a single channel (email).
The first support response will generally arrive in a few minutes
If you’re already logged in, it’ll come to the email you use on your Vimeo account. If you're not, it'll come to the email you type in the form. Some people (I think) mistake the first email you get for an acknowledgement of the ticket. More often than not, it’ll either be a request for more info, or in some cases the full resolution!
Check your spam
Normally your support emails will land straight in your inbox, but it’s worth checking spam and promotion folders if you can’t find it.
If you want to search for it directly, you can search for support@vimeo.com, or your ticket ID (you can see it after you first submit a ticket).
If you reach out to me and the mod team please share your ticket ID
If you want some help in this Reddit, share your ticket ID in your post or DM. That means we can get to it faster. We've setup an internal feed that monitors for posts and shares them with the support team.
If you’ve got any more questions about customer support, let me know in the thread below!
Hello Vimeo,
I have spent a few hours serching your website trying to find a way of contacting you.
But you don't have Live Chat, you don't have an email, you don't have a phone number and you don't replay back to my 3 messages I have sent.
But you keep trying to charge me 876€ and I don't have this money. I have been trying to conact you for 2 weeks now about changing my yearly subscription plan, as the cost went up from 240€ per year, to 876€ per year.
I wanted to change to the yearly Creator Plan, but you keep trying to charge me the 876€ Professional Plan.
I am desperate now, so I am posting here if you can help, please do.
I have ticket reference numbers if you DM me.
I've used Frame.io for over a year for some freelance work with a few clients. I just noticed Vimeo has it's own "Review" feature and recently made it accountless for reviewers.
I'm considering using it over Frame.io to save on the extra subscription cost.
Have you tried it? Do you suggest it? Are there clear limitations?
Do you any other review tool cheaper than Frame.io?
- - MAJOR ANNOUNCEMENT - -
Hey everyone—
For the past four months, we’ve been building improvements to Vimeo directly from your feedback. And today, we've officially passed 50 improvements.
So here’s a recap of the biggest ones, and what they mean for you.
Upload a video: 25% faster* Videos uploading used to queue in single file. Now they process at the same time, and each one appears in your library as soon as it's ready.
Loading the homepage: 41% faster*, Opening a manage video page: 39% faster* Previously, Vimeo loaded everything on a page at once, regardless of importance. Now the content you came to see loads first, and everything else runs after.
Searching in a folder: 23% faster* For large libraries, the old search was scanning everything on every query. We rebuilt it to pull from a smaller, purpose-built database instead.
Taken together, Vimeo is now up to 1.7x faster across the board*. And we're far from done.
Leave feedback without an account Anyone with your link can comment, whether they have a Vimeo account or not—no sign-up, no friction.
Fast, flexible commenting Comments now have timestamps, emoji reactions, and clickable links. (And they load faster.)
Easier review link setup With default settings, auto-naming, and a simplified link management flow, creating and managing review links now takes seconds.
You control your videos' order Previously, a new upload wouldn't follow your sort order and you'd have to manually fix it. Now uploads slot in automatically.
More of your work gets seen We changed the grid from 2 videos per row to 3, so more of your work shows on first load. Thumbnails also loop on hover so visitors get a quick preview before clicking anything.
Simple, high-impact customisation Dark mode for viewers. Smoother section management. Make meaningful changes to your profile without needing design experience.
A refreshed design Cleaner layout, refreshed font, and visuals that keeps your videos front and centre.
Smart video upload Drag and drop a new video onto your homepage—or directly into a library folder. While it's uploading, you can start adjusting settings, see its file size, and reach its management page directly.
New privacy options Privacy icons on video thumbnails show you their setting at a glance. Click to edit privacy directly from the thumbnail, without opening the video page. We also added an 'Anyone at my company' setting for easy internal sharing.
Add content in fewer steps Add videos to a showcase straight from the ••• menu. Turn a folder into a showcase directly.
Duplicate and search Duplicate any showcase from the ••• menu for easy iterations. Search for a specific showcase directly—no more scrolling through everything.
From 7 languages to 99 Auto-captions used to cover 7 languages. Translation covered 37. Both now cover 99.
Translate in bulk Translation used to be video by video. Now bulk-select videos—or use the Translate folder option—to translate whole libraries in one go.
Alongside all of these improvements, we've quietly fixed more than 100 bugs across all areas of the product. You can see the full list here. Before any new feature, giving you a platform that works reliably is priority number one.
You can see more details on all the improvements at vimeo.com/product-updates.
More updates on your way very soon. Let me know in the thread what you want to see next!
Ricky
Every time I go to a video in my own logged in library, I get a VIDEO LINK OPENED email. But never when anyone else visits the video.
What is the point of this feature? Is this how its supposed to work?
Our business has hosted videos in Vimeo for years.
Suddenly they inform us that our credit card doesnt work anymore. Ok, try a different card. Doesnt work either. Try 3rd card. Doesnt work either. All these cards work flawlessly on other services.
Email to support. Receive AI response "check your card details". Already explained in the support ticket that card details are correct, contact them again. No response.
Now I have bit over week to get this fixed or our plan will be downgraded and all of our videos will be lost.
We want to pay for this service, but since it seems impossible, it seems like the only solution is to migrate our videos to other service which will take considerable effort.
- - - MAJOR PERFORMANCE UPDATE - - -
We're making Vimeo faster for you ⚡
Hey everyone,
Right after releasing our major overhaul to Vimeo Review and the rebuilt Profile page, we’re back with our biggest performance improvement in years.
Vimeo is now up to 1.7x faster. Here are the full numbers:
This is part of an ongoing effort to speed up every part of Vimeo, and we’re far from done. You can see our full progress here: https://vimeo.com/blog/post/vimeo-speed-improvements
And of course, if there’s a specific moment in Vimeo that still feels slow to you, let us know below, and we’ll get to work on trying to fix it 🫡
You can follow all the improvements we’re making at vimeo.com/product-updates.
Cheers,
Ricky
https://reddit.com/link/1taai8u/video/n2l7lcvloj0h1/player
*Of course, these numbers are based on internal testing, and are not guaranteed for all users or use cases. All metrics are subject to change as the product evolves.
Ok I've been hit with the ridiculous 30GB limit.
https://imgur.com/a/3Y9cUtR
I need to move away from Vimeo asap.
Has anyone been using Livid?
How are your experiences?
Any other options?
Google says dogtv is ran by Vimeo, but I never made a Vimeo account. Which means there’s no account to log in to in order to “manage my subscription.”
Don’t see Vimeo in my emails. Tf is this