r/waveapps

I'll come out the gate and state the obvious after reading through the sub-Reddit here: I now know the best advice is to not use Wave for Payroll and platforms have already been switched.

BUT, still experiencing a significant issue and hoping someone in here might know how to handle it given it's been almost impossible to find someone at Wave to speak to.

Context: My wife was running her payroll through Wave and she never received her payroll direct deposit on April 16th. Here is what we do know:

• The funds left her TD business account on April 13th
• Wave says the payroll run is "complete"
• It says the amount was deposited in our bank on April 16th
• The amount was not deposited and not returned
• Her bank details are accurate and payroll had been received through Wave to our account in the past

We're now almost a month out, short almost $6000, and we're barely getting responses from their team. They basically told us it's the bank's fault and there is nothing they can do, and their system says the transaction went through. We have barely heard from them since.

Our bank, TD, has been communicating well with us the entire process saying they have no record of a payment being attempted and can't trace anything with the transaction IDs Wave is providing. They keep asking for more info from Wave but Wave are now not responding and just trying to close the ticket.

Does anyone have any advice?

So, now that they are going to block bank connections unless you pay.... I guess -since i do not have a lot of transactions- technically i will pay for the pro plan every three months and do everything I need that month I pay, that way I pay 4 times instead of 12 ( $80 vs $240 )

For everyone freaking out about losing free automated bank connections, a quick tip for manual imports:

1. In Wave, create a new 'bank' account in your Chart of Accounts. Call it "Quarantine", or whatever other name you prefer.

2. Go to your bank and export transactions. Quicken / QBO formats are the easiest and most reliable. CSV also works, but slightly more fragile.

3. Go to Wave, and import the bank data into your Quarantine account

4. Take a look at the Quarantine account, and the account where the transactions really belong - let's assume "Checking". Notice the 'boundary' where new transactions start. Let's say it's May 4th.

5. In you Quarantine account, select all transactions after May 4th. You can multi-select the individual transactions, or filter and then 'Select all'

6. Do a Bulk Edit, and edit the 'Account' from Quarantine to Checking (in this case).

7. Bulk select the rest of the transactions in your Quarantine account, and delete them.

Done. Simple, repeatable steps. No risk of duplicated or missed transactions.

Of course, if your bank is smart enough to offer an export option 'Since my last export', you don't need to do this - you can just import straight to the final target account.

If you have checking and credit card accounts, you may want to create a separate 'Quarantine' account of each type.

HTH