Wave problems resources.
Like many other people I've had a series of issues with Wave since mid Aug 2026. I do have Wave Pro, which they recently changed subscription requirements meaning you must have Pro to have automatically have bank account transactions pulls into Wave. It was working great for months but been having problems since Aug with only an acknowledgement email from Wave.
Wanted to post a few pieces that might help someone else too.
- If you contact them through Mave AI Chat bot to follow up on current tickets, it will generate a new one. Old ones will then be merged with the newest ticket, giving you a new start date for your tickets. They do not check any old tickets since when they merge its considered closed.
- If you wait on the chat to talk to a person they will tell you the ticket was already escalated and to wait for a response. They will then immediately end the chat.
- email is Support(at)waveapps(dot)com
- Wave Financial is owned by H&R Block as of 2019.
With H&R Block's fiscal 2026 results released August 11, 2026, for nearly $4 billion, up almost 5% from last year. Don't forget that as we look at the free and pro version changes.