r/zipcar

Hi I just got a membership a few weeks ago. I have since rented on the platform a handful of times and everything has gone smoothly. Then yesterday I get a notification on my app that says that the account is suspended and doesn’t tell me why. Then today i ask about it again to support and they give me a bs answer stating the member contract and doesn’t tell me explicitly what I did wrong. I would at least like to know what I did to trigger this termination. I have to use zipcar because I don’t want to buy a car and I don’t really have good transportation access and prefer not taking Ubers. I am a student on a college campus and this is really restricting me from doing the things that I need to get done. Does anyone have any suggestions.

Zipcar keeps declining my application and not telling me why. I called multiple times and they weren’t being direct saying “oh it can be any one of these reason or none of these at all”. I emailed the inquiry team like member services told me to and they said I needed to call and ask for a supervisor. I call and ask for a supervisor and they told me to email the inquiry team😂 maybe I’m fighting tooth and nail because I had Zipcar before and it was lovely (2017-2019).

Am I holding on to the nostalgia of the good and easy rental car company it used to be? Should I just give up?

This is insane! On top of that when I asked for the supervisor the rep didn’t want to transfer me, someone was advising him in the back, and I had to prove to him that the inquiry team told me to call and ask for a supervisor. He put me on hold and told me no supervisor was available🤦🏿and that the supervisor would call me….yeah okay