Brother found her wandering. The collar is just so we can get ahold of her because we have a 13lb puppy. Their teeth are similar, so I'm thinking she's about a year old. Pretty sure she's having her first heat.
Some guests just can't be pleased.
I got a public bad review, one that everyone who searches the hotel will see. The thing is, I tried to go above and beyond for this lady.
She stayed with us for four days. She called the desk, asking if she needed to buy pots and pans for her room. I told her, in a joking manner, that sometimes the pans walk away, but it was no matter and I would make sure she had what she needed when she got back to the hotel. When she got back, she came down and told me she realized the dishwasher was not an oven. We laughed it off and I tried to ease her embarrassment by telling her many people think that. She was disappointed that she didn't have an oven. I apologized and said I would be more than happy to move her to a room that has an oven the next day because we were fully booked in that room type for the day. She declined and said she would work with what she had. I told her please don't hesitate to reach out if she changed her mind and we would be more than happy to help her.
She came down asking where my other coworker was over the next two days and I told her that he was not here but I did ask her if there was something I could help her with and she said no she'll just wait till she sees him and she'd go do whatever she was gonna do.
Saturday, she came down while my coworker and I were both at the desk. We greeted her, but she ignored me. She asked about where the closest Targét was and I told her I would find it and she ignored me again. She complained about thumping above her room, which we both apologized for and told her to please call the front desk when it starts so we can address it on the spot. Then she told my coworker, with me standing right there, that she was going to leave a review and put him and another coworker's name in it but she was staring at me while she was saying it. I'm not sure what her intentions were by doing that because she said it two more times before she left the desk.
It is boggling to me why that guest would write a bad review when I greeted her with a smile and a hello every time. When I asked her how her day was going or told her to have a great day every time she left. I don't let guests get to me like that and this honestly hurts because I did nothing wrong to this lady and she's basically saying I ruined her whole stay to the point where she wants a refund.
I know I shouldn't let it get to me. I have tons of great reviews, but no one ever mentions my name. This lady put my name in the review twice, putting emphasis on it. I feel like she tried to bully me but I don't understand why.