u/-bikefan

I emailed the company (no telephone to call) asking about a 5% service fee I noted that was new. They had not charged this in February and then when I realized this was done in my latest order I went back to prior receipts. This was done in April without my knowledge. There was no mentioning on the menu about this “automatic service fee”, so I inquired with the following email:

I noticed that the last two times a “service charge” has been added to my pick up order at the pura vida in Sunset Harbor (in April and May). This was not the case back in February. I did not see this “service charge” stated on the menu when I ordered. Could you please explain why it was automatically charged especially since this is money that is not taxed?