My experience with the brand Catit - PSA
Hey group. In our current economy where our dollars mean more than ever, I just wanted to make a quick post sharing my recent experience with Canadian company Catit, of the parent company Hagen Group.
I’ve purchased many of their products through the years but most recently i got two of their Flower fountains for my cats.
Neither of them lasted a year before the pumps malfunctioned, causing water to back up over my floor. The poor quality of the products aren’t even my main issue.
When I reached out to the company for assistance, they got me to film a video showcasing the issue, which I did within 3 days. This was a month ago. Since then, I’ve sent two follow up emails and contacted them through facebook. They have completely ghosted me. My emails were not mean, aggressive or demanding in any way.
Basically my TL;DR is, this company is an absolute red flag who does not even remotely stand by their products. Absolutely abysmal customer service and I 10/10 recommend any and all of my fellow pet people find another brand to do business with.
Anyone else with bad experiences with this company?