u/007Teflon

Those customers that constantly call in for retreats when there's no activity on site. Those customers that do it every spring - summer. It's a pattern, and you know it's coming

Scratched their car with your backpack, hooked a plant with your hose, busted a light with your web pole etc..?

20+ feet away from the house. Do you do it?

Of course we always have the bootlicker tech who sells fantasy vs reality with "be better vs our competition. be a hero" despite the fact he leads the region in cancellations

Had a customer call in and say i haven't serviced her home the past 2 services. Despite talking to her on site and she has cameras everywhere including the doorbell. She requested i record my service and send it to her. Neighbor who is also a customer tells me "she's lost it over the past few months. She can't remember anything"

Seems to be the norm for managers to move to another company / fired every 2-3 years. Things can be going great. No techs have quit over 1.5 years. New management wants to change everything, regardless if there is nothing to fix. New management needs to prove themselves to the chain of command so they create problems with "see, what i did. i fixed it", leading to techs quitting. Micromanaging has kicked in because management fears, losing their job. Management says "only spray termidor, nothing else. perimeter, foundation, and garage". Sales aren't coming in because the techs who could sell, quit. Now, management wants to squeeze money out of the techs to cover the loss. Managers don't realize, the techs are paying their bills.

Then customers ask "where's so and so", and cancel their service.

I just sit back in meetings and observe the incompetence, lack of leadership, lack of integrity and fake persona. I find it funny, because this is normal behavior

Realtor - you need to clear this house because it closes tomorrow

Me - sorry, you have a rat infestation in the attic. I won't clear the house

Realtor - why not. The other inspector said there was nothing.

Me - Come up and i'll show you

Realtor - You're a liar

Me - Here are the pictures and videos - time and date stamped.