u/0ktoberfest

So I ordered my bigscreen and my lenses on July 9th. I received the headset on the 26th (shipped separately) but the lenses are still showing on shopify as "waiting for details" and I still haven't received them. I sent them an email on the 7th and again on the 14th but haven't heard anything back. Has anyone here had a similar experience? I spent 8 months waiting for the steam frame and now I'm right back to sitting and twiddling my thumbs for the big screen because I can't even use it without the lenses.