u/1bigpoolater

We had a new boiler installed along with a hive nano hub and thermostat. The thermostat itself is fine, albeit a little slow to respond really, but the app seems awful. 9/10 times I open it and it shows the thermostat is offline. If I go to the thermostat and then turn the heating on manually, it seems to then work in the app temporarily

I wish we just had a normal wireless thermostat installed at this rate

Am I missing something?