r/HiveHeating

Hello All

I am being driven to my wits end with this system. Moved into a house with hive. The boiler was off and the hub unplugged

Hive does not light up at all when plugged in

If I turn the boiler on all the radiators kick in regardless of what thermostats say

Hive on the phone said to reset the override controllers and the hub thermostats which now won’t connect and hung up on me.

Manual buttons on the override boxes near boiler do nothing

Boiler is an Ideal Logic Heat 12

The immersion heater isn’t working (separate issue) so I have the option of no heating and hot water or full heating and hot water but it’s currently 32 degrees Celsius

Has anyone got any ideas how I can sort this out?

Hi there,

This seems to have happened since 15.3.0 came out a few weeks ago. Before then the layout was the same on both an iPad and an iPhone.

The pair of buttons to 'View Schedule' and 'Advance to next' are not visible.

Boost is not active so it's not that the schedule can't be viewed during boost. Side-by-side of both devices has the buttons on the iPad but not on iPhone.

Does anyone know where they have moved this stuff to? Ideally I'd like to keep the app updated.

Hi all,

Im about to order a new hive system and install myself.

Do I need 3 or 5 core cable or does it come with this ?

Sorry long post. I’ve had Hive for about 18 months and frequently have issues where the thermostat and receiver lose connection. I’ve had numerous conversations with Hive support about this but their advice is vague and they don’t have the technical depth.

I think location of the three units is the issue but need advice on what might work better.

I’m in a standard 1930s terrace
Thermostat is on ground floor in rear extension
Hub is at front of ground floor approx 8m away from the thermostat, brick wall between them. Hub is hard wired into the main router for the house. It’s just under a metre away from it but kind of low to the floor.
Receiver and boiler are on the second floor in the loft. The receiver is pretty much directly above the hub but 6m away with two floors/ceiling between them.
I have a smart plug in a socket on the first floor vertically between the hub and receiver
We have Hive TRVs throughout on all the radiators.
We have routers on first and second floors towards the front of the house

I assume the thermostat and receiver both connect to and communicate with each other through the hub?

The location of thermostat and receiver are unchangeable. I can move the hub but I’m a bit limited as to where. And it feels like doing so will move it further away from either the thermostat or the receiver.

The smart plug was an attempt to bridge the gap to the receiver and i thought the trvs created a mesh too which would help but they aren’t Matter/Thread are they?