I got an Email from Support to recover my Account but the Link in the Mail is not working and it says "404

Uh Oh! You seem to have fallen through a portal...

The page you're looking for is no longer or was never here. Let's get you back to where you can find some help!"

Anyone had the same issues and know how I can fix that ?
I cant write a second Ticket because it says I already have a Ticket open...