Been on US Mobile maybe 10 days, getting switched over took some time but overall we were pleased and I've had no issues, until today. I realized that my voicemail wasn't set up, and it would not recognize my mailbox number when I dialed *86 (Warp), so I started a chat nearly two hours ago to try and get this fixed.
Currently have no service and am on SOS, gave up on the first agent and the second one is trying to figure out what has happened and how to restore it. We were about to port my husband and parents over but this has been a nightmare this morning and there seems to be no end in sight.
I don't understand how there is no digital footprint of what this first agent did to screw up the service, and why it's talking so long to get it back. I backed out of the chat after I asked to speak to someone else and he said sure hold on and didn't come back.