r/USMobile

Remember when we were told that existing customers would have their own deals and specials! Whatever happened to that? My annual prepaid plan ends next month, and I am considering moving to another provider.

T-Mobile 55+ plan going up again. Rather than a long diatribe, I will keep this succinct.

Two lines. Unlimited talk and text. The data used since January only shows a couple of months getting close to 6GB, but did not hit 6. The rest of the months are low. I don't know if this is considered high speed data or not.

I was paying $70 taxes and fees included. When I chatted, the rep offered what's called experience signature 55 plus. The new price would have been $82 he said with taxes and fees not included.

I ask for some kind of discount and he was able to give 6 months promotion at $72 a month. I don't know if he was correct with the taxes and fees added because I was not paying them before.

A couple of Reddit people suggested I asked for the essentials choice 55 plus plan which is $60 per month auto pay plus taxes and fees probably coming to about $72 a month for two lines.

Would unlimited flex be a good choice or perhaps pay by the gig which seems like it would be cheaper for the two lines at either 5GB or 10GB data? What's the difference between unlimited data and and 10GB high speed data?

Should I go with the Light Speed as T-Mobile has worked very well for us the entire time we have been using it? We travel at times on i-95 from Maryland to New Jersey.

Samsung S22+ phones unlocked.

Context: My girlfriend has an expensive Verizon plan from years ago. Also, her phone is dying, and we're both low-income. So she needs to get on a plan to pay overtime and can't pay for a phone up-front.

One option was Verizon with a 36-month plan, but she needed to upgrade her Verizon plan with 1100 trade-in credit. It was a bit messy because we had bad experiences coordinating with Besbuy and Verizon customer service. But factoring everything, it wasn't that much different from a US Mobile+Unlocked phone, given the trade-in (around 200-300 total cost difference in the span of 3 years).

The other one was what I suggested: get on US Mobile (and I myself have been on US Mobile for a long time) and get the 24-month plan at Best Buy. I used the 4th of July deal on an annual plan, which was 200 bucks total. Crazy cheap, almost two to three months of her current Verizon plan payment. Guess what? She got rejected from the Best Buy credit card and every other website we tried after (Samsung, Affirm, Walmart, Klarna). I made a huge mistake by not trying Best Buy first. So she is without a phone that might die at any time. She is super mad at me, and I fear what will happen next if this doesn't get figured out in the next few hours. Also, we had to use LightSpeed because Warp doesn't support her current phone. Another temporary problem, though less important.

My mindset has always been to reduce the total payment. Her mindset is to get on a monthly payment, and $30 less or more isn't important, which I should've respected. Regardless of that, our mindset is now the same: How can I reverse this fiasco? Is there any way out?

I thought about applying for Best Buy myself, but there are two problems: I am already on Best Buy for TV, and also I don't know how many months this relationship will last because of this mistake by me, and also many other problems we have, and also she is not good at paying back anyway.

I know I made a mistake. What is the best way to reverse this? Obviously, she can go back to a Verizon 36-month plan (and 200 will be lost, which I am happy to pay to her at this point immediately) if Verizon allows, or go to AT&T (which she doesn't like).

Update: I think this is my plan now. Give her my used iPhone 11 for now. Try a refund and go back to the Verizon option if Verizon and US Mobile would allow for that.

To comments about dumping: Regardless, I have to get this sh* done first.

This is another person who was affected by the T-mobile nonsense about the migration to a new plan, Experience Military from a grandfathered plan magenta military for over 10 years, that will no longer exist. Total bill with auto-pay, paperless billing and of course the military discount for 5 lines, paramount + and showtime is 192.99 a month.Was told " it's just only $6.00 per line" is another added $30.00 to the regular bill making it about $ 230.00. Way too much!! Looking for help on a new carrier/plan with the following cell service in the mountains ( while driving Anthem Hills, Skye Point, Skye Canyon, etc.) while doing gig work, i.e roadie, etc. unlimited talk, text, data, international talk, text,data, protection plan, military discount under $200.00 a month for 4 lines. Running out of time like so many other people affected by this atrocious act by this billion, no trillion dollar company. Any feedback is much appreciated. Thank you.

when i was traveling abroad i had tello and there was an option to load up on international minutes which i used as a back up to call my bank domestically. has anyone tried using us mobile in a foreign country? is there another option one should use for backpacking?

I bought an Apple Watch with lte and want to set it up for my kid. signed up for the watch standalone plan, and was instructed to use my phone to set up the watch.

When I setup the watch through my phone, it seems to be asking vzw for the plan and doesn’t give me an option to select us mobile.

Any thoughts on how to actually set this up?

I bought a Pixel 10 XL on the Black Friday 2025 deal and have fulfilled the active service requirement. I just ported my number out to AT&T, so my US Mobile account is now closed. However, the hardware remains carrier-locked to US Mobile. Chat support told me to wait 24–48 hours, but my number has already moved and I am currently stranded without service. Can a mod please pull this ticket and manually release the IMEI from the master database?

Another question - when signing up for a new number (not transferred) can you create a unique number (eg. area code-abc-1234) that spells out a name or do you have to select whatever number that is offered? This is in the US.

New to US Mobile, trying to switch from TMobile. I put myself in a predicament due to my cheapness and unpreparedness. I'll try to keep it brief.

I am trying to port 3 numbers over to US Mobile, and I bought 3 annual lines during the recent sale (impulse purchase at the last couple of hours because the support people told me i could get a refund if i dont activate the lines). So I am waiting to activate them until i can try out the service and make sure it works in my area. So i want to do the free trial and it says it needs to be an existing number, but if i activate the free trial on my number, i wont get the deal i purchased because that needs to be on a number not with US Mobile yet.

So I'm currently considering 3 options:

1. try to get a new number for free somehow to do the free trial (just started looking at Google Voice and TextNow). alternatively sign up for Xfinity phone service that keeps bugging me about getting a new line for free for a year.

2. do the free trial on my phone number and forgo the discount on one of the lines.

i guess in the end im wondering if others have had to jump through hoops like this and how they did it. and if my idea of getting a free new number would actually work and how i could go about it.

Ahmed is the new John Legere. Legere made t mobile a force to be reckoned with by breaking all the rules and by innovating. Slowly they have become the corporate Goliath they tried to slay. And now a new David has appeared. Ahmed I’m a new customer and True Believer. 20 Years with T Mo and what that got me was a discontinued lifetime plan and a free side dish of gaslighting. A few days into your product and I’m amazed at what I’m getting. Premium Unlimited with an add on carrier and it’s still cheap. US Mobile has solved a huge problem for me because in my weird location, network data speeds vary constantly. Now I can swap between the best two. Or even add a third. Thank you to the new king of the hill.

It has been 48 hours, and one of my lines is still showing as "Activating." I have been going back and forth contacting T-Mobile and US Mobile, but I've had no luck. T-Mobile states that they have canceled and released my number. US Mobile also mentioned they would escalate the issue with their porting team. 8/9 lines were completed in under 10 mins. I don't know what's wrong with this one :(

So I recently switched over to US Mobile and I’m running Multi Network. I’ve seen a handful of comments here mentioning iOS Shortcuts that people have made to make switching between networks quicker, or even base the switch on signal strength or other metrics.
I’ve searched around a bit, but I haven’t really found one central post with everyone’s recommendations.
For those of you using one:
Which shortcut are you using?
Did you make it yourself or is it available somewhere?
Does it just look at signal strength, or does it factor in things like latency or data performance too?
Has it actually been worth using day-to-day?
I know I can switch networks manually, but I figured if there’s already a well-made shortcut out there, I’d rather use that than reinvent the wheel.
Curious to see what everyone’s using.

I need a clue!! Short story: Galaxy phone on Dark Star, every 4-5 days since activation the data and text stop working, account dashboard shows zero data usage and texts on this line. Talk usage looks correct.

I activated three lines on US Mobile 18 days ago. We brought our own phones, my husband, me, and an elderly friend, and have a by-the-gig plan. So happy to be paying less!

Around five days after the activation my friend called (he's 77 and lives 45 minutes away). He couldn't access data or text. I spent several hours chatting with online support. During that time I noticed that, on my dash board, there's no text and data usage for this line. The other two lines are accurate. I did all the tricks, sent two MEI's, re-entered the APN, rebooted, etc. Finally, the tech did something related to bucketing? The phone worked...for several days.

This has happened twice more. The Customer Experience team sent an email after the last chat assuring me the provisioning issue was permanently resolved. This morning, around 7:30, I get another call...

I don't want to cancel my service but I don't see any other option. Help!

Hello all,

I am writing this post as a final cry for help as I have exhausted my options in attempting to fix my data connectivity issues. I have been a USM customer for over a year now and have generally had decent experience. Towers for all but Verizon can be spotty where I am but as a Unlimited starter warp user I had basically no problem maintaining a connection even in known poor reception spots. I did recently redeem the multi network addon trial in order to test dark star out in my area (about a month ago).

However, as of a few days ago (Thursday 2nd-ish) I noticed minor connectivity issues beginning to arise. In my main work room I can usually get around 35-50 Mbps average consistently with very low latency, but then could only get 3-5 Mbps. With every passing hour it seemed to grow slower and had significantly higher latency. I had to leave and noticed even outside in places I should be seeing improvement I was seeing data dropoffs and huge latency spikes. As of yesterday and today (4th&5th July) I seemingly cannot truly connect to any mobile data network. It sometimes appears as if I am connected though I rarely am and if I am able to run a test it never clears 2Mbps and has incredibly high latency. This was on every USM network except for Light Speed which 3 CS reps could not even get to work on my phone. Light speed would be the worst coverage by far for me so it's not really a solution anyway.

Working with customer support yesterday for over 10 hours yielded no results. We tried every single troubleshooting option available to no avail and CS finally escalated the case. The final recommendation was to wait until today to find out if there would be any sudden change/improvement. I will update if an amenable solution is provided as I have spotted a few other frustrated users on the forum that seem to be having the same issue and have not found any solution either. I realize that Unlimited starter is at lower priority during the 4th of July holiday influx of people but a "best-case" 1 Mbps with 5000ms plus latency is unusable and unacceptable regardless of congestion.

Hardware: Factory unlocked Pixel 10 updated to latest Android 17. No recent changes made to hardware or software outside of android security patch.

Plan/Network: Unlimited Starter on Warp for the first full year and since June Unlimited Starter on Warp and Dark Star (Dual E-sim)

What we tried: Toggling off and on all network and Sim settings, reinstalling E-sims, resetting network settings, swapping networks, moving physical locations while testing, remaining in a known good coverage area while testing, restarting phone, validating all hardware and software, etc.

As a final note I would like to say thank you for all the effort to the dozen plus CS reps who tried to help me yesterday and thank you in advance for any help provided.

Since early May I have been traveling with my iPhone 16 pro and my Warp line active. Although I also tested lightspeed and had similar roaming success.

In Canada, Turkey, Greece, Bulgaria, Latvia (in the airport) roaming just worked.

However, reports of USM objecting to extended roaming have me nervous. I have had data roaming turned off as I only need 2FA texts 99% of the time. But automated systems are stupid and I still worried. But in Latvia I managed to turn off roaming. In effect. I turned off automatic network selection and found a network I had never heard of that warp would not toam onto. Sure enough, in a minute the warp line switched to “VZW using cellar data” as it switched to using data from my cheap data eSIM. “Backup calling” or, in effect, WiFi calling over the other eSIM’s data path. No roaming.

Got to Lithuania yesterday and the phone reported that that network was unavailable and immediately began using the data eSIM.

The phone switches to WiFi calling when connected to WiFi and back to backup calling when not.

Randomly, air Baltic provides free Starlink service and the phone was on WiFi calling for two flights. iMessage worked perfectly as did WhatsApp & Signal.

Again, I wish USM would add a toggle to webpage or app to let me turn off roaming!

The storm has knocked out power for many in Eastern PA

Eta is Wednesday for many

I transferred my phone to US Mobile today from Google Fi and I already see a huge difference. I was having so many reception issues. I was so happy to transfer over to something that I heard so many good things about. I guess only time will tell.

I’ve been on US mobile for about a month and love it. I have a iPhone 15 pro, thinking about upgrading to 17 max. Where is a good place to get deals on phones? When I look at Best Buy online it wants me to pick a carrier like Verizon or AT&T and won’t let me bypass it. Apple does the same if you want to pay it out using Apple Card with the 0% apr. just wondering before I have to pay it in full price because of this?