Calls go to voicemail without ringing phone and with no call log entry
I’ve recently noticed that some incoming calls go directly to Ooma voicemail without ringing my phone and without appearing in the Ooma Call Logs.
The calls do appear in the voicemail log, in the form “User <10-digit phone number>”.
Does anyone know why this happens and how to correct the behavior? I’m missing calls I want to pick up.
I thought my Ooma blocklist might be the culprit. I don’t see the phone numbers associated with the relevant calls in my “Block specific names/numbers” list. And that list is configured to ring continuously, so I don’t expect any messages from those numbers.
I had the Nomorobo block feature enabled and set to send calls to voicemail. Would Nomorobo block calls that are not spam and send them to voicemail without putting an entry in the Ooma Call Logs?
Thanks for any tips you might have.