r/ooma

Ooma is not a good company. They want to hold one hostage when you want to leave or port the number you have.

Being with Ooma has not been a great experience for me. They are liars, and cheats .

I have a business phone and video business meeting (like you are using zoom) with Ooma. But when I started having bad experience especially with their video business meeting. I wanted to leave. They did all kinds of things that I should stay for 3 months etc. and then I could leave. So come beginning of May, 2026, I tried to port the number (this said number was ported from another company to Ooma by the way) that I was using with Ooma to another phone company. Do you know that Ooma held me hostage and are still holding me hostage by them lying to me that my phone number is my account number, and that the pin number is the last 4 digits of the phone number. But the company that I am forwarding and porting the number to kept saying that it is not correct. Today is May 20, 2026, Ooma is still holding me hostage with my number. They promised to call me, they never did. I had to call them again today. But they are still saying the same thing that the authorizing name and address are not correct.

I’ve recently noticed that some incoming calls go directly to Ooma voicemail without ringing my phone and without appearing in the Ooma Call Logs. 

The calls do appear in the voicemail log, in the form “User <10-digit phone number>”. 

Does anyone know why this happens and how to correct the behavior?  I’m missing calls I want to pick up. 

I thought my Ooma blocklist might be the culprit.  I don’t see the phone numbers associated with the relevant calls in my “Block specific names/numbers” list.  And that list is configured to ring continuously, so I don’t expect any messages from those numbers. 

I had the Nomorobo block feature enabled and set to send calls to voicemail.  Would Nomorobo block calls that are not spam and send them to voicemail without putting an entry in the Ooma Call Logs? 

Thanks for any tips you might have.

I would never do business with this company again. I canceled service last September and continue to be billed through May 2026. I have called every month after receiving my credit card statement and have been promised repeatedly that my account was canceled. Today, I learned that a second line was somehow tagged to my account without my permission. Ooma didn’t argue the point that they overcharged me for nine months, but they refused to credit me more than two months because that is “their policy“. Ooma basically admitted that they screwed up, but literally gave me the finger on the refund.

How do you do a factory reset on a Telo Air 2?

I've seen that you should disconnect the power, wait ~30 seconds, plug in the power and press the trash and play buttons together.

After some time (not sure how long this should take), the light flashes red and then red/blue, after this, you can then release the buttons.

However, I'm not sure this is really working. I only see the light flashing red, no matter how long I hold the trash and play buttons. Also, nothing changes, I still cannot connect the Telo to my network. (That's another long story for a different post.)

It's also been mentioned that there is a "star code" but, I don't have a phone that can plug into the phone port on the Telo to do this.

Please help a tech-challenged GenXer out! I'm not sure if what I want is possible, and I'm confused by the array of choices on the Ooma site.

What I'd like is a single line/phone number to which I can connect two corded phones. (Vintage 2500s, or maybe one rotary 500 and one 2500.)

Basically, I want something like a 1980s home phone setup. Is this possible with Ooma?

The current arrangement is such that the router is not in a room where I would want a phone. I'd like one in a separate room downstairs, and one upstairs. Is this possible? If so, what gadgets, Ooma or otherwise, would I need to buy to make this happen?

The house's wall outlets for phone have apparently been removed, btw.

Also, is there an option just to have NO voicemail--just endless ringing (or at least 10-ish rings.)

Thanks for any help.

If I try to call any phone number served by Comcast/Xfinity VOIP service from my Ooma residential service, I get a message stating the the number is protected by SPAM call filtering, and I need to push two numbers for the call to go through. For a while, pushing the two numbers did result in the call going through, but now all I can do is reach the voicemail of the person I am trying to call. I tried to contact Comcast about the problem, Comcast rep refused to do anything about the problem, insisting that every Comcast customer that I ever want to call needs to contact Comcast separately and ask them to fix the problem. Ooma's tech support wasn't much better. I have called them about 8 times about the problem over the past few months, but it hasn't been fixed. I have had a few confused messages from them about them changing my caller ID, but nothing helpful. The last time I spoke wiht someone at Ooma, after being placed on several long holds, I was told that my case would be escalated. Does anyone here have any idea what is causing this problem or what I could possibly do to fix it? Are there any better alternates to Ooma VOIP residential service?

Thank You

Larry

I am looking for a telephone solution for my kiddo that isn’t a cell phone.
I think what I want to do may work but I need some clarification from those that know Ooma.
My router is in a coat closet that a phone just would make sense in (wireless signal is great throughout the house, no issues) so I want to set up the Ooma via Ethernet and then use a Bluetooth phone (it’s like a vintage handset phone but has no cord and only works as a bluetooth handset) for her to use as the receiver.
Is this possible? Or do I need to have one device connect to the Ooma direct and then the Bluetooth as a separate headset?
Thanks!

I'm not sure why Ooma has not made any mention of this anywhere but as of January 1, 2026, Nomorobo is not supported on landlines and VOIP services.

See Nomorobo Landline Update – Service Ending January 1, 2026 | Stay Protected on Mobile

Call blocking preferences still has an option for how to treat "suspected spammers powered by Nomorobo". So, this option is worthless now.

In addition, Ooma has also changed the levels of call blocking and the options in the call blocking preferences, but their documentation still shows the original slider and options.