r/ooma

You're forced to call to downgrade your service. No option to downgrade or change from the website. And even when you do call they don't downgrade. Spent an hour waiting to talk to a rep last month to cancel my premium subscription and was just charged again for premium. Making it a pain in the butt to cancel is a deliberate and scammy decision on their part. Super sketch. If you're considering this company, stay away.