Are we dealing with the same Napoleon Grill company?...The one I got sucks
I got a wrong grill in natural gas instead of propane and they made the error. When I call, their phone response takes 48 hours and when I submit for a callback like they suggest, they call from a "Whatsapp" number that doesn't really ring and I see the voicemail later. If I call back, it's the same runaround. They also have a chat that directs you to a warranty page that cannot be confirmed or tracked for replacement orders. What is the point of this company? They don't even have an Email contact.
The strangest thing is that I received a natural gas portable grill instead of propane. What is even the purpose of making a "portable" natural gas grill? Are there natural gas connections in the woods or on the beach? When I asked the chat person, they say "Some people live in condos with natural gas and they don't allow propane tanks on a balcony"...like what natural gas connection is there on condo balconies?
I think Napoleon is the best ad for Weber grills.