u/707coral

i won a discover eu pass and on september 24 i planned to go from amsterdam to paris. there is a train from 11.10 to 14.35, and the discover eu app says the seat reservation is required, but when i go to book it it says “No price results were found. Pass holder seats may be sold out for this connection, but there are other ways to check for available seats—more info below our timetable.” screenshots below. what can i do?

i won a discover eu pass and on september 24 i planned to go from amsterdam to paris. there is a train from 11.10 to 14.35, and the discover eu app says the seat reservation is required, but when i go to book it it says “No price results were found. Pass holder seats may be sold out for this connection, but there are other ways to check for available seats—more info below our timetable.” screenshots below. what can i do?

i have signed into the discoverEU travel app months ago, and i’ve started actually planning my trip yesterday. i selected the dates in the app. photo 1 is how it appears. (the censored part is my name)

however, earlier today i received this email saying i haven’t signed in the app and i need to activate the pass, but i already did. should i contact costumer service or something?