Horrible experience
PayPal are the worst. Just heed this as a warning.
I had a friend put money in to my account on friends and family. I am from UK. It was a fair amount -£1300. It was to be used to book a holiday that I had paid in full for. Their share.
On receipt of payment it got blocked, instantly. I called PayPal. They told me I had abused friends and family and then converted, without question, the amount so that I had to pay card charges - so they changed the payment type to goods and services. I told them they shouldn’t but they told me I had broken their terms and they needed to do this?!
Once the call finished, I only had access to a third of the funds and the other two thirds were locked and I stated getting notifications about my account being blocked and me needing to provide more information to unlock it. The list of details I needed to provide was unreal and quite frankly, nothing to do with PayPal.
After many phone calls and 4 days the money has been refunded back to the sender and I have been blocked?!
The money has gone back to the sender but the refund won’t clear until 18th May.
So between us, we have been waiting for over a week for PayPal to suspend me, not tell me their logic and we are no better off.
In hindsight, a bank transfer would have been so much easier and that is what we are doing now.
Lesson learned. Bin PayPal. It’s useless. I won’t use it again.