My warranty repair experience
I am a Luba 2 AWD 5000 user in the UK. Like everybody else, I've had issues with software updates, a failed power supply, etc. The latest issue I had was that my Luba 2 just stopped charging. Assuming it was another failed power supply, I replaced it but it made no difference. At this point, I knew I'd have to try and contact Mammotion and see if I could get it repaired. Here is what happened:
I contacted support and they took my information.
Asked me for the invoice. I didn't have the invoice.
No problem. They found it by serial number.
Asked me to put it in it's box and ship it back to them. I didn't have the box.
No problem. We'll send you another one.
They sent me the box. I packaged it. They covered cost of shipping.
It was gone about a week and my app would pop up periodically while they were testing which was kind of fun. After that it was returned to me and they even replaced the hubcaps on the front wheels that had broken off. It's now working great.
They did all of this with literally 6 days left on my warranty.
I know there is a lot of negativity over firmware updates, etc. but my warranty experience was frankly one of the smoothest I've ever had and I could not be happier.