Is it correct that I manually have to start the Luba 3 after rain or it will just sit in the charging station?
This functionality seems quite pointless to me, how is that supposed to work if I’m away from home for a few weeks?
Is the only way to turn off rain detection to make the schedule work properly?
I gave up with my Spino E1. Having sent in the logs their engineers were apparently looking into it.
I asked for a return under their 30 day return policy on May 8th and they STILL (As of today, the 21st May) haven’t given me a return label to send the unit back.
I am getting quite cross with it now and beginning to look into legal avenues if they keep trying to obstruct my return.
Anyone else had a massive issue returning a unit?
My Mammotion mower developed water ingress in the camera module after only 11 months of ownership, despite the unit being properly cared for and stored indoors over winter.
It was returned for warranty repair using Mammotion’s own shipping label and courier process on 30/04/2026 and now appears to have been lost within their logistics chain.
Despite weeks of follow-ups, I still have no replacement mower, no concrete resolution, and no meaningful timeline for resolving the issue.
Unfortunately, every interaction so far appears to consist of generic AI-generated or template responses, with no evidence that any real action is actually being taken to resolve the situation.
Based on my experience, I would strongly advise people to think carefully before purchasing products from this company, as the customer support experience has been extremely poor once a serious issue arose.
I’m posting publicly because private support channels have failed to produce any substantive progress.
So following the firmware update a few weeks ago, has anyone managed to get the issues resolved?
My robot is now essentially an expensive remote control car at the moment, it randomly pauses during tasks, blades stop turning, starts doing random turns in the middle of tasks and doesn't follow the map so doesn't cut whole areas.
I've contacted support numerous times and have tried all of their suggestions, changed to iNavi, turned obstacle detection of, reset robot and RTK and nothing has worked. I've only had the mower a few months and when I started mowing in April I was seriously impressed at how well it cut the lawns and fields, so I'm now obviously disappointed after a month that an update has broken it.
Support now keep just telling me they are escalating my case and I will receive an email in due course and keep telling me "I will make sure they prioritise this, it may take some time to resolve. Thank you for your patience and understanding"
What are my next steps from here? Do we think the issues will ever get resolved or do I just start the process of trying to get my credit card company to start a dispute and do a charge back?
I see that you can do multiple areas of a yard, and connect them, which I will need to have 3 areas at my house and connect them, no problem from what I have read.
However, can I then take the mower and drive to my rental property or my GFs house, and also have their yards mapped and drop the mower off there so it can mow?
I'm specifically looking at the MAMMOTION YUKA mini 2 1000
My app suddenly refused to let me log in, claiming I had "no internet connection"—which was a complete lie since my connection was perfectly fine. Then, out of nowhere, it hit me with: "Your account activity is abnormal and has been deactivated."
I have already contacted your support, but all I get is the same useless, automated copy-paste response: "your case has been sent to our expert team". Meanwhile, absolutely nothing happens, and I am stuck with a completely bricked, useless LUBA that I paid a fortune for!
This is an absolute joke. It feels like a horrific deja vu of how Bambu Lab treats their customers. Mammotion has literally disabled a product that I own!
The issue is almost certainly a false positive in your security system because I used the Home Assistant integration, meaning two different IP addresses were communicating with the server. Instead of handling this professionally, your automated system just locks paying customers out of their machines with zero warning and zero immediate help.
I have never experienced such terrible customer support in my life. You have locked me out of my own mower. Unban my account immediately.
Account Email: (Will provide via DM to official staff)
Mower Serial Number (SN): (Will provide via DM to official staff)
When connecting everything for the season i noticed the charging station does not charge the robot (yuka mini 800) everything is just 1 year old. Everything has been kept indoors during winter.
Did som faultfinding and concluded that the station is broken, charger itself is fine and outputting voltage, but no voltage on charging pins that connects to robot.
Contacted support and they had me do all the measurements again, same result. This has been 1month now without a working mower, and support has decided to not answer any email anymore.
This has been the worst customer support experience I have ever encounted.
The charging station is not so easy to take appart but I guess I have to fix it myself so It can now the lawn when support is slow and not helpful.
Anyone else having trouble with their charging station?
Now my grass looks nice and cool at the same time ♥️
I’m super happy with this mower and I also can take to my brother yard and mow his small grass in one take
Please amend the rain forecast function to be separate from the rain sensor.
Rain is intermittent and not allowing mowing at all if rain is forecast that day is ridiculous.
Let it mow on schedule and return if it senses rain. Otherwise it wont mow 90% of the time and it may not even rain as per the (unreliable) forecast.
Title says it all. Strong 4G and wifi. Was working great a couple of days ago when I last mowed.
Just to attract support to a chat ongoing where help is needed to effect a return for repair.
Having got label for the return, i found that DPD wont accept a deposit of the box in a local agent because of its size and weight.
Support are required to modify the return to indicate pickup from my house
I have Luba 3 3000 for 4 weeks. First two were flawless. Last two 90% mower just sits in the station unable to start the task because of positioning issues.
I tried everything, moving station to more open space. Restarting, pulling the key out. Driving manually works and sometimes it locks in the signal, but next day back to square one. Last few days I haven’t been able to start a task.
The RTK status always starts with good signal and 30+ satellites visible. After few minutes it disconnects from inavi and start loosing the good status and visibility - therefore I think it can never properly lock the signal to localize - this is happening on .19 firmware.
I’m desperate, very expensive toy just sitting there with the grass growing every day - I’m very tech savvy but this is just frustrating, my tip is bad software update - still I would never recommend Mammotion to anyone after going through all these threads and experiencing these issues myself - with no help in sight. I uploaded logs and now waiting for an email from tech support - meanwhile I will have to take out our old mower after spending 3k to avoid that specifically.
Great product - terrible software with issues that will drive normal person crazy.
I’ve heard the complaints about Mammotion’s customer service. I submitted a ticket 3 weeks ago because my mower and RTK will not communicate. I ask customer service for an update and they assure me that I will receive an email from technical support, but still nothing… At this point, I’m willing to move on with another bot and spend $3k worth of my time encouraging others to avoid Mammotion…
First, not bashing my Luba 2 AWD. I purchased it last year and have loved my results. I updated my firmware a few weeks ago and noticed the Luba doing some strange things. My guess is it would see phantom things in the yard and would be zig zagging around the yard as opposed to keeping straight cutting lines. I tried deleting my map and remapping my yard. This didn't help. I also went into the app and noticed a setting for wildlife safety. I turned this off thinking it was falsely seeing things that weren't there. This didn't change the sporadic behavior. Anyone have any ideas on what's causing this or how to remedy it?
Thinking about upgrading to an AWD mower after this season, but want to get a garage for my mini now. What is the height of the standard garage?
Lollo has been given an "awning" so the camera doesn't melt in the sunshine 🫠. Note: She still sees straight out of the garage. Don't want to disturb the obstacle detection.
LUBA 3 AWD 3000H. Assembled and set up today. It's on the charging base, which is in my garage, about 6 feet from the door. I can't do any mapping or driving it around because it is raining, and is predicted to continue for 2 days.
The two screen shots show the signal status taken within 20 minutes of each other, both while on the charging base and with the overhead door open. First when I checked it, the "RTK Positioning Status" at the top was "Good" but when I checked it 20 minutes later it says "Float". And subsequent checks still show Float.
The firmware version is old if that makes a difference: 1.15.48.4429. I haven't updated because of problems reported with last firmware update.
How do you interpret the fact that the status changes from good to float within minutes? Does the fact that it is raining affect the GPS signal?
P.S. How do I add images to a post so they are not so huge like the two in this post?
Area 2 in blue, with the red crosses i would like to split it into either a new area or make it into area 3 without deleting anything and having to remake an area from scratch.
Is that possible or not?
Since the update end of 2025 my luba almost one or two times a day stuck in the ground while turning.
It tries to turn on his spot but his weels try to bury himself….
When comes the update with a solution ?
Hi all, looking for some advice as I have a Yuka mini 500, been working great but recently there has been water droplets and condensation on the cameras and it now doesn’t work as well and seeing obstacles when there is none. Attached pictures. And advice on how to rectify and stop this happening again
