r/MammotionTechnology

I have a Yuka Mini vision and noticed that this season after some firmware updates it is highly sensitive to bumpy grass. It is constantly triggering the tilt sensors and says the robot is tilted or stuck but it's really not. Is there a way to decrease this sensitivity without impacting the obstacle avoidance?

Sometimes the robot will make the beeping noise and then just continue to mow, but other times it requires manual intervention to get it started again. Very annoying.

Thanks

My elderly parents ordered the 1500 and I fitted it for them they have 1 lawns (well 1 is a slice of a field and one is their back garden) I mapped the back garden fine set it going to finish the next day. Next day started mapping the field and it wouldn’t map it as well you guessed it, it’s more than 1500m2…. They thought 1500 applied to each task zone. Doh! Problem is they need the 5000. And now this is used (only mown once). Purchased through Amazon. I’m going to attempt to clean it up like new. It only has mild dust on it. Anyone had any experiences with returns?

Upgraded to App version 2.3.15(12) recently and now my Luba 2 AWD 5000 can't mow certain yards that are all interconnected; it won't even mow the first of these interconnected yards and that one actually touches the base station. When I try to activate Luba 2 to mow these yards, I get a "need a channel" error message on the app (and, if I try to map a channel, the app rejects the attempt and says "a channel already exists" (which it does not) - so you are left manually driving Luba 2 into the yard you want to mow and then starting it - which, of course, only works if you are physically at home and can connect to Luba 2 by bluetooth to manually drive him into the yard at issue).

This seems to be an app update problem, as I never had this problem in any prior version of the app. Plus, my wife's iPhone did not update the app (she is still on version 2.3.11(11)) of the app and she has no problem remotely directing the very same Luba 2 to mow the same yard that my more recent version of the app rejects as "need a channel".

Can Mammotion please address this problem? Thanks!

Every time the app has not been used in 5+ minutes it refuses to connect to the robot anymore and I have to force-close and reopen it so it works again. Why does this​ still happen, it's an easy bug to fix and it's such a bad user experience, please fix it

Am i the only one who cant decide the angle to cutting path when using zig-zag? I used to have this feature - but now it is gone. When i do the same cutting path over and over again it leaves the same uncut paths.

After a couple weeks of back and forth with Mammotion they accepted my mower for warranty repair. (Luba 2awd 3000h). It’s been several weeks and was promised that i would get an update. This has now gone without one. I was eventually offered a replacement (Luba 2 5000h) and I agreed. However once I said yes then it was no longer available and then was offered one that’s not compatible with my lawn as it was a different cutting height. When I asked if I could pay the difference and just get a Luba 3 since I just want a mower back that works or a refurbished one that met the same specs and tired of paying lawn care service as it’s getting expensive. I now received an email that essentially states they can’t find my order number but are willing to offer a fixed price refurbished one or a discount on a 3. Very confusing so a warranty repair is accepted, offered a refurbished one I agreed, then it’s gone, and now I have to pay for a refurb when they already agreed to send me one. What is going on with your customer service it’s a nightmare

Hello, just sharing a follow-up on my experience with Mammotion’s customer service (based in Belgium).
After contacting them through the app about my Yuka Mini that wouldn’t power on, it took nearly three weeks to receive instructions and a return address. Once they received the unit, I waited another three weeks without updates before reaching out again.
They have now decided to send me a replacement unit, which I appreciate. However, the overall process took more than two months, which is quite long. I just hope everything goes smoothly from here.
Also, thanks for the extra blades.

What is the optimal way to setup a gate? I see virtual fences etc but I have a real fence and gate. I would like it to go to the gate and wait for me. It tries to navigate around it and freaks out. When I get to the spot to open the gate the unit is really angry.

Suggestion to have a gate on the path that it sits at in a holding pattern. Send me a message when you are heading to the gate and let me trigger on the app that the gate is open.

I’ve been completely unimpressed with the Luba 3 since I got it but little did I know it would work its best then and progressively get worse over time. It never cuts clean and I have to run it over an area multiple times to get any semblance of a nice cut. Now it returns to the charging station successfully 2 out of 10 times, always seeming to give up right in front of it. I have reset the station location twice now hoping it would fix the issue but to no avail. Also the Mammotion app has become a complete POS. It was the bright spot when I first got the mower. Now constant disconnections only to reconnect every time after hitting the button twice. Sometimes I can’t unselect an area even though other areas are selected. Every update lately has made the app progressively worse.

Who’s running software at this company? Do they even test it before sending it? These issues aren’t edge cases, they’re right in front of your face almost immediately.

I honestly do not know how a support case can be handled this badly.

My Mammotion/LUBA support case has now been going on for almost three months and has involved more than 120 emails.

The robot was sent in for repair and came back in worse condition than before. It still had the original faults, but also came back with new issues: missing screws, charging problems, poor cutting performance, connection problems, wheel hub motor error 1028, and cracked camera/protective glass.

Since then, I have been asked again and again for logs, pictures, videos, screenshots, descriptions, and explanations. I have provided everything. Multiple times.

After all of this, Mammotion finally confirmed that they would replace the robot with a LUBA 2 5000X and that the previously promised additional six months of warranty would still apply.

But then they replied that I should return the old mower using the original packaging.

That is exactly the problem with this whole support experience.

I have told Mammotion several times that the original packaging is gone because it was completely ruined. I specifically asked them to send proper replacement packaging. They did not. They only sent a cardboard box.

No original styrofoam inserts.

No proper internal protection.

Just a box.

And yet, after claiming they have “thoroughly reviewed all case records,” they still ask me to send it back in the original packaging.

How can you thoroughly review a case and still miss one of the most repeated and important points in the entire conversation?

This is not just a small mistake. It shows exactly how poorly this case has been handled from start to finish. Different people replying, no one seeming to understand the full history, repeated requests for the same information, incorrect warranty information, unclear replacement terms, and now a return instruction that ignores what I have already explained multiple times.

I have spent more than EUR 10,000 with Mammotion. I own multiple Mammotion products. I genuinely wanted to continue buying and recommending their mowers for years to come.

But this experience has completely destroyed my trust.

At this point, I am not asking for anything unreasonable.

Ship the replacement LUBA 2 5000X to me immediately, so I can use the proper packaging from the new robot to safely return the defective one.

That would solve the packaging problem instantly. It would reduce the risk of transport damage. It would finally move the case forward. And it would show that Mammotion is actually taking responsibility.

Instead, I am still stuck in endless back and forth after nearly three months.

More than 120 emails.

A failed repair.

A robot returned in worse condition.

Repeated explanations ignored.

A customer repeatedly asked to solve problems that Mammotion’s own process has created.

This is, without question, the worst support experience I have ever had with a premium product.

Mammotion makes expensive robotic mowers. Their after-sales support should match the price level. In my experience, it absolutely does not.

I am sharing this because customers deserve to know what can happen when things go wrong — not when the product works, but when you actually need support.