IMPORTANT ANNOUNCEMENT REGARDING THE PROGRESS LOSS ISSUE
We've discovered a consistent way to reproduce the progress loss issue on PS5, and possibly other platforms.
Users who spam the X button on their PS5 controllers during the game's splash screen may enter the main menu and see their progress as Rank 1 with 0 Expeditions. If you see your progress in the main menu in this state you should exit the game immediately to prevent that information from being written to your save file. At this point your save data is still intact, but if you continue to play it will be overwritten with the incorrect information.
Until the upcoming patch is released containing the fix for this issue. Players should avoid pressing the X button repeatedly while entering the game.
This patch was originally slated for this coming Monday, but will be delayed a few days in order to finally patch this issue, and include some additional features we've been working on.
Please note that this patch will also contain a way to recover most of your progress based on the information extracted from your trophies.
We apologize for this very severe issue and the damage it has caused to so many players.