INTERNXT CLOUD STORAGE
I really wanted to like Internxt. On the surface, it looked like an incredible deal — a lifetime account with 20TB of cloud storage seemed too good to pass up. It felt like a worthwhile investment in a promising new company focused on privacy and innovation. Before purchasing, I did my homework. I read plenty of reviews — some glowing, others skeptical — and concluded that Internxt might just be a small startup working through early-stage growing pains. I figured it was worth taking a chance. My coworkers and a few engineering friends tried to warn me. They said things like, “It’ll probably be gone in a year — and so will your data.” Still, I took the plunge, hoping the critics were wrong and that Internxt would surprise me. Unfortunately, almost every negative comment I read turned out to be true. Customer service doesn’t just need improvement — it’s virtually nonexistent. When I reached out with questions and concerns, I received only an automated acknowledgment promising a reply within 24 hours. I waited. Nothing. I followed up two more times over the next several days and never received a response of any kind. After nearly two weeks of radio silence, I finally went back to StackSocial to request a refund. Even that process was unnecessarily difficult, requiring multiple follow-ups. The issue was only resolved after I made it clear that I would dispute the charge with my credit card company if necessary. Ironically, about a week after the refund finally processed, I received a canned, AI-generated marketing email from Internxt informing me that the features I had wanted to use would require an additional recurring fee. The timing would have been funny if it weren’t so frustrating. For context, my intended use was simple: I wanted to back up my music collection for safekeeping. Nothing fancy — just a reliable way to upload and store folders of albums. However, I quickly discovered that Internxt’s system wouldn’t allow me to upload folders at all. I had to upload each individual MP3 file one by one. At that rate, filling even a fraction of the advertised 20TB would have taken decades. It’s been a long time since I’ve been this disappointed with a company. I genuinely wanted to support a new, privacy-focused cloud storage provider, but Internxt’s lack of functionality, transparency, and basic customer support makes that impossible. For anyone considering it, take my advice: save your time, your data, and your money.