“I didn’t do any of the things you said to treat my pet’s *insert condition* and it didn’t go away! 😡😡😡”
Tale as old as time, I know, but I’m tired. It could be literally any ailment, but for example, we saw a dog for an ear infection like a month ago. The owner reluctantly pays for an ear swab. The dog has historically had terrible skin and a chronic ear infections, you could smell the yeast from across the room. He claims to regularly clean this dog’s ears at home, but clearly not well, and he’s using some BS scented wipes off Amazon so it’s probably been making it worse anyways. He says he wants to know what we can do to get rid of these recurring ear infections. Won’t pre-approve anything because “the doctor hasn’t even seen him yet” (even though the doctor hasn’t been seeing him for years and has seen probably 100 dogs with ear infections this month alone).
I end up having to call him with results (I’m a VA) and I go through the works: ear cleaning, ear flush, posatex, allergy injection, medicated shampoo, conditioner, derm diet, cone, apoquel, prednisone, the fucking works (very politely and thoroughly mind you). I get him to take the ear flush and the posatex, but he won’t even let us clean the dogs ears in clinic because he says he’ll just do it at home. This is the type of ear cleaning that would take 30 minutes and a whole pack of gauze, I tell him it’s going to be difficult for him to clean the ears as thoroughly as necessary. I tell him that if he doesn’t want to keep dealing with recurring ear infections then he needs to be doing more to treat and prevent them. He wasn’t rude about it, but he clearly thought I was just trying to upsell him. So this poor, sweet dog goes home just as itchy as he walked in the door.
Flash forward to this month, the dog is back for vaccines and he’s pissed that the dog still has an ear infection even though he already spent “so much” money on it (~ $140 for ear swab, flush, and posatex). And yet he claims he still has plenty of the ear flush so clearly he hasn’t been fucking using it. OBVIOUSLY IT’S NOT FUCKING BETTER!!!!! Like am I speaking fucking English?!!! We have been TRYING TO HELP YOU.