u/AWooeCbUZFLCrurUyIA8

Hey everyone,

Hoping someone from the Ozlo team (u/CharlieOzlo / u/naro_ozlo) can help pull up a stuck support ticket for me.

I've been dealing with a hardware issue where my right sleepbud has an extremely short Bluetooth connection range—dropping out if the case is more than half an arm's length away, which forces me to sleep with the case under my pillow. Meanwhile, the left bud works completely fine.

I've already jumped through all the standard troubleshooting hoops with support:

• Performed isolation testing at home and at a completely different location (a beach house) to rule out local interference.
• Completed a full factory reset on the sleepbuds.
• Sent in the requested photo of the buds properly seated in the charging case with the lid open (reply sent Aug 9).

I followed up a few days ago, but haven't heard back since 5 days ago now. Could someone please take a look at ticket thread::J7QHdEvUC3WHvQoCtCtCvzI::

Thanks!