Jio Stonewalling through Customer Service
I receive unauthorized transaction, violating my privacy purchasing monthly plan on Jio prepaid. I don't want that money received by my Jio prepaid - and yet, it comes through.
If you get a service request number, you can raise the issue with Jio Appellate board for each state, and this problem goes away.
How Jio prevents problem-solving - is by refusing to hand a service request number. Which means - the customer service is committed to keeping the problem unfixed.
Classic stonewalling:
- Calling Jio Customer Care : He is shouting at me. And, the call gets cut. This has happened 4 times now.
- Whatsapp Jio Customer care : No useful response
- Email Jio Customer care : Auto-generated reply with 0 identification ( customer service request number )
- Messaging Jio Customer Care from Jio App : Stonewalling response
- Then, I get conflicting call - i.e. a call during the Jio message conversation - which again is a verbal stonewalling response.
This is enough for a legal case.
It is mandated in procedure oriented countries to have specifications for grievance redressal mechanisms. That is missing in Jio Customer Care.
So, if the procedure is designed to frustrate, deflect, and humiliate customers - for asking questions - can a problem be acknowledged ?