r/Jio

I recently replaced our old Mi TV with a Samsung QLED Smart TV.

Earlier, we were using an Airtel Digital TV SD set-top box. The old Mi TV supported the red/white/yellow RCA (AV) cables, so everything worked fine.

The problem is that the new Samsung QLED TV basically expects HDMI, while our old Airtel set-top box doesn't have HDMI.

I contacted Airtel and was told that I could replace the old box with an HD set-top box by paying some extra amount. However, the local Airtel vendor is refusing to do the box replacement and is asking me to take a new Airtel connection instead.

So I'm trying to understand what other people are doing in this situation.

A few questions:

1. Can an existing Airtel Digital TV connection actually be upgraded from the old SD box to an HD box without taking a new connection? If yes, how did you get it done?
2. With the HD box, do I need to change my existing channel subscription/package? Currently we pay around ₹300 for a Telugu channels package, which worked with our old setup.
3. We also have access to digital/OTT channels through the Smart TV, but my parents find it difficult to navigate apps and find channels. They are very comfortable with the traditional setup-box experience — press a number on the remote and get the channel immediately.
4. For those of you with parents at home + Smart TV, what setup are you using now?
   • DTH + HD set-top box?
   • Smart TV apps only?
   • Airtel Xstream / JioFiber / Tata Play / other?
   • Some combination of DTH + OTT?
5. What would you recommend if the priority is simple channel navigation for parents, while also making use of the Smart TV?

I'd especially like to hear from people in Telangana/Andhra Pradesh who have Telugu channel packages and have gone through a similar transition.

Basically, I'm trying to figure out the simplest and most cost-effective way to get the old-school TV experience on the new Smart TV without unnecessarily taking a completely new connection.

I have to port from Vi to Jio. I have heard if you go to the store they insist you to take a postpaid plan first. What was your experience while porting to Jio?

Booked a Jio broadband connection a while back. The sales guy came to my home and collected around Rs 2,800 for the installation. Installation never happened. Not delayed, never happened. I kept calling him - he stopped picking up, stopped replying. So I cancelled (got an SR number and all).

They refunded about Rs 600 and just stopped there. First they promised the rest back in 7 days. Nothing came. About a month in, I filed a grievance on the National Consumer Helpline - Jio's reply: we'll process it in 30 business days. Then they just marked the grievance "Closed" and the refund never came. Closed. For money they never gave back. How is that a resolution?

The remaining Rs 2,221.46 is still sitting with them. It's been over four months now.

Here's what I've done so far, because apparently one ask is never enough:

1. Consumer forum - NCH grievance filed, Jio marked it closed with no refund
2. Chargeback through SBI Card - they kept asking me to submit documents, I kept submitting, they kept closing and reopening the case. Finally got a temporary credit, then they reversed it. Useless.
3. Escalated to SBI's principal nodal officer - they are not even bothering to reply
4. RBI complaint against SBI Card - registered, waiting
5. e-Jagriti consumer complaint against Jio - preparing it now

And yes, the RBI complaint is against SBI, not Jio. That's a whole second battle I never asked for - the bank that's supposed to protect you from this stuff just doesn't.

It's not even a big amount. But I'm sick of this. A company this size takes your money, never delivers, and you have to climb five levels of complaints just to get Rs 2,221 back. What about people who don't know all this exists and just give up? I think that's what they bank on.

I've seen threads here where people got their refunds in two months, three months. Four months is just crazy. Has anyone actually gotten a refund out of Jio after the NCH route failed? Does the RBI complaint go anywhere in cases like this? If there's something better I can do, let me know.

TL;DR: Paid Jio Rs 2,800 for broadband that was never installed. Four months, one NCH grievance, one failed SBI chargeback, one nodal-officer escalation and one RBI complaint later, Rs 2,221 is still with them.

I cancelled the order by writing complaint on their App. How should I get my 800 Rs back

Moved to palava recently, opted for jio fiber paid 1500+ and was Ghosted and blocked by jio people, has Anyone facwd same issue?

Name amit Singh also what are better options for fiber optics?

I am thinking of doing multiple 1 year recharges in advance so I have two questions

Which will be better just doing 1 year recharges that will get queued or buy recharge vouchers?

Till what year it's safe to do because some say we might get 6g in 2029/2030 also I have doubt about priority 5g. I heard news that jio will soon launch network slicing so if they launch the service so the ordinary pack that I have will have avarage service and i can't switch because i already bought plans. Do you really think there will be noticeable difference between normal vs network slicing network?